We ate at the Coach House at the start of August for a birthday celebration. Having previously visited the premises during a day out in the local area I was really looking forward to my special evening in a glamorous location. But it ended up being all style over substance.
We couldn't fault the kitchen for the food (it was fab) but service left much to be desired.
A simple "have you visited us before?" or introduction to the running of service would have been appreciated. There was definite lack of communication between waiters; we were served by no less than 4 people, we received a mis-mash of drinks (mine was actually forgotten), and nobody could remember who had ordered what. There were only 2 tables in at the time (including our table of 6!).
The staff were stuffy & unapproachable, particularly the maitre d'e who was very condescending.
Nobody even came back to check if we were happy with our food! We actually felt quite abandoned and judged, we could sense the staff were talking about us as my mother made certain requests (chips as a starter as she didn't like anything else on the menu; not the worst thing in history! Especially as everyone else in the party ordered a starter from the menu).
It was evident some of the staff were new, this wouldn't have been so much of a problem of they had interacted with us a little. Nobody looked happy or really gave us an explanation of what we were eating. Nobody recommended drinks to compliment our food. Basic up selling and basic customer service.
I have eaten in several Michelin starred/silver service establishments and this place falls far from the mark. It looks great on the outside but the actual experience is poor. We paid well over £200 for our meal and to be honest, it was definitely not worth that. We did not feel like valued customers, and shall not be returning (not that we were told "hope to see you again soon"). Such a shame :(
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