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“Fantastic - absolutely no complaints” 5 of 5 bubbles
Review of BEST WESTERN Glasgow Livingston Hilcroft Hotel

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BEST WESTERN Glasgow Livingston Hilcroft Hotel
Ranked #1 of 1 Hotels in Whitburn
Certificate of Excellence
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fantastic - absolutely no complaints”
5 of 5 bubbles Reviewed October 20, 2012

We got married here on Saturday 12th November 2011 and have been meaning to review it ever since. From our first meeting with Margaret to view the venue we knew our big day was in good hands and we would have no worries about it running smoothly. And that's exactly how it did go. A number of our guests stayed the Friday and Saturday night and I didn't hear one grumble about anything from any of them - the staff were fantastic, very friendly and genuinely smiley when serving us. Rooms were lovely and clean and food was great both on the Friday night and for our wedding meal, not to mention the breakfast each morning. Granted, some of the rooms are perhaps a little old fashioned but cleanliness was not an issue. Special mentions to Andrea for organising the rooms, and to Scott and Margaret for ensuring out big day went well from start to finish. A huge thanks to all the staff! Would definitely recommend as a wedding venue.

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsTorag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    135
    96
    31
    14
    8
See reviews for
68
59
5
89
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 18, 2012 via mobile

We stayed here for my sister's wedding, at first it seemed a surprising choice of location but the exceptional customer care soon made us realise why it had been chosen! The bride & a good proportion of the wedding party work in the hotel trade so shoddy service would have quickly irritated all - this was not even a minor concern at this hotel. The staff are outstanding.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FairMindofPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed September 30, 2012 via mobile

We stayed for two nights to attend a friends wedding. The wedding itself was excellent, and I must congratulate the team at the hotel for the time & effort they put into ensuring that all went well. However, the same cannot be said about the accommodation. I don't know where the rooms shown the website are, but the rooms I had seen in looked nothing like them. Dated is the only word I can use. Small rooms; rooms needing freshened up; bathrooms outdated & needing freshened up; no power behind the shower; uncomfortable beds. As I say the wedding and everything surrounding it was faultless. The only thing that let down the hotel, in my opinion, was the rooms.

Stayed September 2012, traveled with friends
Helpful?
2 Thank Duncan_Edment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review, October 5, 2012
Hi, thank you for taking time to let us know about your stay. I am delighted you enjoyed the wedding and the service. I am sorry that you felt that your bedroom was not up to the same standard. As I am unaware of which room you were in, I'm guessing that it was one of the hotel's original rooms where the size is unfortunately smaller than our newer additions shown on our website. All our rooms have had the soft furnishings done in the last 4 years. The pressure in the showers is certainly something that we can look into and will do this as a matter of course.

Thanks again for your review


Colin Hilditch
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellesmere Port, United Kingdom
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed September 28, 2012

I attended this venue as part on an AGM.
As we were a group of 12, I was asked to submit our orders at least an hour before we were scheduled to eat to ensure quick and accurate service. Alas, this did not happen.

The starters were delivered over a 15 minute period, 1 was missed and 1 was wrong.

The waiting staff appeared inexperience and did not seem to know how to clear plates properly as they looked awkward and dropped several items.

The mains were not much better - again 2 errors. The senior member of waiting staff actually argued that we were the one who were incorrect. I remained calm and asked for my original piece of paper with the orders to be consulted. We then received an apology for their error.

The vegetables with the main were seriously undercooked, i.e. practically raw.

In the end, most of the desserts were not received as we had over-run our time thanks to the exceptionally slow and haphazard service.

  • Stayed December 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Graham K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review, October 5, 2012
Hi, please accept my apology for the poor exrperience you had at the hotel. From your comments I will be looking into this matter and will get in touch directly.

Thanks


Colin Hilditch
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
207 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

We did not stay at this hotel but did eat in the dining 2 nights during our stay in nearby Blackburn. Both times we had excellent meals, perhaps the best I had during my 2 1/2 weeks in Scotland. The service was good and the dining room is nicely appointed. I would recommend this restaurant.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mrsboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review, October 5, 2012
Hi, I am delighted you enjoyed your experience in our One O Eight Bar & Restaurant. Please be sure to come again when you are next here on holiday.

Colin Hilditch
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, UK
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed September 22, 2012

My daughter's wedding was held here yesterday and I am absolutely compelled to write a review with no delay with one problem, I cannot find words to do justice. From the start of preparations last year Margaret Gill and her team have been a joy to work with. There is no one member of staff who did not add to making this day the success it was. Customer service is absolutely top notch in every single application to dealing with us and at all times in a professional and expert manner. Nothing was too much trouble and it showed. The accommodation was very comfortable and the wedding package was such excellent value for money. We are absolutely certain that we made the best choice and would have struggled to get a higher standard of attention and service and can only say a HUGE thank you. It is no wonder this hotel is booked up so far in advance because frankly it stands out from the rest.

Room Tip: All rooms good and very comfortable.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review, September 23, 2012
Thank you for your kind comments. I am delighted that Your daughters big day was enjoyed by all. Margaret and her staff work extremely hard and I am immensely proud of them.

Thanks again for taking the time to feed back your comments.


Colin Hilditch
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed September 14, 2012

the restuarant is very nicely done. all dark wood , very contemporary, lovely menu with good choices . my husband had prawn cocktail and steak and they were perfect. very very nice presentation , my son had mussells and and steak , again amazing standard. i had camebert and the chicken, the chicken was so nice.... but i had random dipping oil with the cheese ,, our wine also was very good quality, no complaints at all , just one tiny one . i felt the service was abit wooden if that is the word im looking for , it just was not quite there with atmosphere , but i highly recomend everyone try it ,,

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank annyb555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review, September 17, 2012
Thank you for taking the time to tell us about your visit. Could you let me know by email at what time you were in as this would help in our staff developement to continually improve the service.

Regards

hilcroft@bestwestern.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Glasgow Livingston Hilcroft Hotel

Property: BEST WESTERN Glasgow Livingston Hilcroft Hotel
Address: East Main Street, Whitburn EH47 OJU, Scotland (Formerly BEST WESTERN Hilcroft Hotel)
Location: United Kingdom > Scotland > West Lothian > Whitburn
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Whitburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Glasgow Livingston Hilcroft Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Welcome to the Best Western Hilcroft Hotel centrally located between Edinburgh and Glasgow and easy access to the M8 motorway. The Hilcroft Hotel is ideally situated for the first time visitor to the area through the regular visitors needing easy access to the road/rail networks. As well as being centrally located for Edinburgh and Glasgow, we are less than 10 miles to Grangemouth, Falkirk, Newbridge, Bathgate and Livingston, making us the best located hotel in the area! Whether you're visiting for business or to make use of the excellent shopping facilities in Livingston, The Hilcroft Hotel has everything you need to make your visit a welcome and relaxing trip. 32 en-suite bedrooms, FREE Wi-fi throughout the hotel, Satellite TV, 2 Honeymoon suites (one with jacuzzi bath). Relaxing One O Eight Bar and Restaurant: Modern style restaurant with a great selection of dishes, FREE on-site parking, 3 air conditioned conference suites, Excellent conference facilities including LCD projector, Secretarial services, TV, etc. The hotel is no smoking throughout its hotel and bar/restaurant. A dedicated heated area has been allocated outside of the hotel. ... more   less 
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Also Known As:
Best Western Livingston
Livingston Best Western
BEST WESTERN Glasgow Livingston Hilcroft Hotel Whitburn, Scotland

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