I had booked a room with Inn at the Pier for September 2, 2011. Before making the
booking (using my credit card), I had advised that I would need a late check-in and was assured that this was okay.
On September 2, 2011, I spoke to the manager around 8pm and advised him that I was on my way from the Halifax airport and would probably arrive around 11pm. I was advised that there was no security, and the person would “try” to answer the phone when I arrived. Nobody indicated that the booking was now cancelled, that I should find alternative arrangements or anything of that nature.
When I arrived at the Inn around 11pm I repeatedly knocked on all of the doors, called repeatedly and nobody answered the door. I could hear the phone inside the inn ringing every time I called from outside.
My wife and I ended up stranded in PEI in the middle of the night having to sleep in our vehicle.
I contacted the Inn at the Pier about the above and they have offered no explanation for this terrible experience. In relating this experience to friends who are from PEI - they warned me that they always tell people in the area not to stay there because they have heard similar stories.
Disgraceful, incredibly rude, and a poor representation of “Island Hospitality”.More