I visited the New Leaf Spa last year for my birthday and I could not get over how beautiful everything was from the spa to the staff and treatments and food. So with all this in mind I arranged to stay at the hotel and enjoy the spa again a year later for my birthday.
I was so disappointed, The staff were nice and explained to me that the swimming pool and Jacuzzi were out of order. This is obviously out of their control, so I hoped that it would be all up and running the next day...it was not. When I got to my room, I was again dis-heartened by the tiredness of the room, the dresser was all worn from constant use and the TV in an awkward position, the most comfortable place to watch it without hurting my neck was by laying on the bed. The bathroom was very clean though and well looked after, so I decided to have a shower to pass time as 50% of the spa was out of use. The water from the shower was a trickle and was so slow, I ended up using the tap to wash my hair and there was no chance that shower was going to rinse it properly. Just one other thing, the water heat control should be capped, I ran a bath later in the evening to relax as again some spa facilities were out of order, and as I went to check the temperature, I nearly scalded my hand, the water was far too hot that there was no way I could put my hand it to pull the plug out, the cold tap was not cold just warm so there was no way to cool it down, luckily the plug string was not immersed at the top end so managed to release the water that way, but what a waste of a lot of water. I'm not sure I would stay again really (unless there was an upgrade to the rooms) which is sad as I really enjoyed the food in the Normanton Inn restaurant and the breakfast was lovely too in the Courtyard restaurant, and the staff were chatty and helpful. The rooms just need a really good update really, then maybe I might stay again, they are just tired looking and need freshening up.
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