My main motivation for posting a negative review is my fear that some family might book this for their main holiday of the year, spending loads of money (it's not cheap - £110 a night) only to be very disappointed.
The outside of the building is very grubby and inside feels a bit tatty and unloved. We wanted somewhere child friendly and although the kids liked having toys to play with, I have to say the playroom was grubby and dingy and the toys had a bric a brac/car boot sale feel. I even found a slug making it's way across the playroom floor, having earlier seen tiny pre-crawling babies mouthing the carpet - yuk!
When you've got kids it is really good to have a 'suite' with two separate bedrooms, so this was the hotel's real plus point. The decor of the room was fine - 2 star standard - and the bed linen nice. TV with freeview another good thing so the kids could watch cBeebies. HOWEVER the bathroom was really not clean. Grubby, gritty surfaces on the bath and sink, and I found at least eight hairs in the bath and on the towels. I definitely did not want to walk in there with bare feet.
Breakfast was a basic selection, and what we had was fine, but we didn't want to risk any of the cooked food as we worried a little about hygiene.
We've never met hoteliers like the owners of Bulstone. I'm sure they're nice people but they just didn't seem very friendly or open, and came across as a bit abrasive. This hotel is such a missed opportunity. The position is good, near various attractions, and the concept - family suites, a playroom, a kitchen to do your own baby milk, etc. - is one that we and other families are always looking for. It would take a lot of money to lift it from its current state, but it could be great. I don't mind hotels of a basic standard but I cannot bear to stay somewhere dirty, especially with young children. Thank goodness we were only staying one night.
- Also Known As:
- Bulstone Hotel Sidmouth
- The Bulstone Hotel Branscombe, Devon, England