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Pila Seca 11 - Green Hotel Boutique
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Reviews (74)
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19 - 24 of 74 reviews
Reviewed May 30, 2014

First a summary of my opinion and further detail for who is interested.

Pros: Close to the center of town, clean rooms.
Cons: The staff is unprepared to solve inmediate problems and after the manager leaves it only gets worse.

Summary: I wouldn't recommend the hotel as it's not a place where you feel welcomed.


The hotel is a nice place, but lacks the level of service you would expect from a small boutique hotel.

We arrived on Friday night and were "greeted" by the staff who rush us through check in. The lady gave me 3 forms to sign which contained the rules of the hotel, which felt more like a "we can kick you out whenever we want to 'cause you signed this paper" procedure. I asked for a room upgrade (even if I had to pay extra) and was answered with a profiund "no" eventhough the hotel was not fully booked. It felt like the lady was more eager to leave than helping us with the check in.

The hotel offers parking service but in each of the pages you sign they state that they are not responsible for any damage or loss of the car. So, it feels a little unsafe leaving the car with them (fortunately nothing happened in our trip).

The room was ok, a little small but clean and the bed and linen were very good.

When my wife tried to use the bathroom in the morning, there was no water pressure. After complaining with the manager, they changed the shower head and it worked ok (odd, as this is a brand new hotel). That day we went to a wedding reception and after returning to the hotel from a long and fun day we wanted to have a shower to sleep fresh. Unfortunately, there was no hot water. I went to the reception but the hotel only leaves a night watch after 8 who was not able to help us solve the problem. Hot water returned enxt day at 10 a.m.

The hotel has no inhouse restaurant, but they do have an agreement with a cafeteria next door which is nice. We had a good breakfast there.

Room Tip: Do not choose room 105 it's below ground level and the windows are set to the main corridor, lots of noices.
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Roberto T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerente G, Gerente at Pila Seca 11 - Green Hotel Boutique, responded to this reviewResponded June 10, 2014
Google Translation

Gracias por sus comentarios
Kukuruku San Miguel de Allende es un hotel 100% nuevo y eco sustentable desgraciadamente surgieron problemas con el equipo de calefacción de agua los cuales ya fueron resueltos por el proveedor y no tenemos problemas con el agua de antemano le pedimos una disculpa por las molestias ocasionadas.

En Nuestro hotel el estacionamiento es 100% gratuito (a diferencia de los demás hoteles en san miguel de allende)
y en todo Mexico todo estacionamiento tiene la política de no hacerse responsable por objetos olvidados o daños al vehículo esto no significa que no prestemos el máximo cuidado a los vehículos de nuestro huéspedes.
esperamos contar con su visita muy pronto

Saludos cordiales.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2018 via mobile
Google Translation

Stayed: April 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2018 via mobile
Google Translation

Stayed: February 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2018 via mobile
Google Translation

Stayed: January 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2018
Google Translation

Room Tip: preguntar lo que incluye exactamente el desayuno
  • Stayed: January 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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