We visited San Miguel de Allende in late November/early December and spent 6 days/5 nights at Dos Casas. The hotel is just a few minutes walk from the town square and a short taxi ride to other areas in SMA. Our room, a suite on the 1st floor, was very spacious and comfortable. The room had two fireplaces, one in the living room and the other in the bedroom, and a private terrace.
Overall, the staff was very friendly and eager to please. The front desk staff engaged in conversation with us as we left and returned to the hotel. Ernesto, the gentleman who usually served us breakfast and drinks later in the day, mixes an excellent margarita. We received a cooking lesson from Gustavo and Juan Carlos and ate amazing food and had such a fun time. The staff also gave us an opportunity to enjoy breakfast in the kitchen, a more casual setting and great way to learn more about the area and the staff.
Having said that, not all was idyllic. I carried all cash, credit cards and travel documents with me around town for the first few days of our stay as we had difficulty using the safe. However, we asked the staff for help working the safe on the 3rd day because we did not feel comfortable taking certain items with us to El Escondido, a nearby hot spring. We noticed that the staff pulled a key out of the front desk drawer and proceeded to our room to help us with the safe. Once everything was settled, we left for the day. The next morning, I noticed $40US missing from an envelope of small bills left in the safe. My husband then checked his wallet and noticed $40US missing as well. We did not immediately approach the staff because we wanted to carefully retrace our steps and make sure there was no chance the missing money was spent elsewhere. Since we consciously carried very little US dollars with us and did not spend any US dollars in Mexico, we concluded that an employee or employees skimmed from the top of the envelope and wallet thinking that we probably would not notice. We talked with the manager the following morning. She adamantly denied that anyone from the hotel would take the money or for that matter had access to the safe to take the money. We beg to differ, especially since the key is kept in the front desk drawer and is easily accessible to staff in a hotel with very little lobby traffic.
We would like to say that we will return to Dos Casas because the overall experience was excellent; however, given that money was stolen from the safe in our room, we will not. It's unfortunate that one (or more) employees can taint such a wonderful experience.
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- Also Known As:
- Dos Casas Hotel San Miguel De Allende