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Reviews (169)
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All reviewschurch bellsthe main squarefirst floorperfect locationupdated roomscan't beat the locationwood burning fireplacewould stay againnice hotelsan miguelwalking distancehistoric centerloved this hotelno elevatorhotel is locatedplugswifi
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Reviewed May 20, 2017

The updated rooms at this hotel are some of the nicest in "appearance" that we have found in San Miguel. Housekeeping is absolutely excellent in both the rooms & public areas. Hotel staff was also pleasant & accommodating. So why would we not return?
The owners have obviously spent large sums to upgrade the property & at first look it is truly lovely. Unfortunately, they are promoting the property as a 4+ star hotel, but none of the rooms are air conditioned & none have heating. So in the hot summer months the upper floor rooms are sweltering with only a floor fan for a breeze, & in the winter there is no heat in most rooms, & a wood-burning fireplace in others for heat. It is inconceivable that owners would make the obvious investment that they have in this property, yet NOT install wall-mounted A/C or heating units. Not in a 4+ star property. If A/C or heating is not important in your choice of accommodations, you can stay at a 2 star B+B & be perfectly happy at far less cost. If you do stay here, I suggest the ground floor rooms which have 20' foot ceilings, since they are somewhat cooler, but in another surprising choice by ownership, do not have ceiling fans. Upper floor rooms have lower ceilings that would not accommodate ceiling fans, & top floor rooms are sweat-boxes when you return in the evening, since they receive full-on sun exposure the entire day. You also cannot leave your windows open, since every little noise comes directly into the room at night, including every single guest who enters, leaves, laughs, or talks on the phone. You may also not like leaving your windows open at night for other passing guests to peer into as they come & go. One night at 1:00AM we were awakened by what sounded like someone sitting at the end of the bed talking to us, when it was actually another guest sitting in the patio 2 floors below talking on the phone. The patio is one HUGE echo chamber, & management must do something to lessen this problem. Add lots of plants. Put a cover over the patio to lessen BOTH noise levels AND reduce sunlight & heat during the day. For now they definitely need oscillating fans & not floor fans which are VERY loud. Our 1st room had a LOUD floor fan & we requested an oscillating model, but was told they did not have such. We changed rooms to the 1st floor & had a "partially working" oscillating fan, which did not oscillate, but was at least quiet. Rooms are very nicely furnished & have good linens, but this does not cancel out the noise & heat. Sound of the church bells were not a problem for us, since we encounter this in many International locations, but guest noise WAS a problem. In addition, there are only 4-5 rooms on the 1st floor. Other rooms are 3, 4 or 5 flights up, so if stairs are a problem for you, please be aware. Fantastic location for first time visitors to San Miguel "if" heat & noise are not an issue. Hotel does not have a restaurant, so you must ask "every" single morning for a voucher to use at a restaurant 3 blocks away. On our 1st morning we were sent to the wrong restaurant in error, & had to return & get directed to "another" restaurant.

Room Tip: 1st floor rooms are both cooler, & involve no stairs.
  • Stayed: May 2017, traveled with friends
    • Value
    • Location
    • Service
4  Thank 1globaltraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2017 via mobile

A friend and I stayed at this hotel for three nights in May, and I almost don't want to write a great review for fear of you wanting to book the same time I do ;-). We LOVED this hotel. It's both modern and charming with amazing service from the front desk 24/7. Yes, we heard church bells and some noise from the street and Jardin (main square) but that's half the reason we loved it. All the peculiar sounds of San Miguel add to the city's many charms, and the church bells were soothing to us in particular. All other noises were usually silenced by midnight - we were staying week nights, so I can't speak for the weekends. As other posters have mentioned, the location is a few feet from the main square and perfect for exploring the area, but getting back easily for a siesta or to pick up a sweater. The rooms and common areas were meticulously clean and just charming - the pictures don't begin to do it justice. The staff were awesome as well. My friend and I were having a difficulty adjusting to the altitude the first night and were too tired (and a little dizzy) to get dinner. So, we asked one of the employees if he would be so kind as to walk over to the restaurant down the street to pick up food for us and deliver it to our room. He did so happily and even walked down to the convenience store to bring us two cold bottles of water. We were so grateful and happy to tip him well for the free service. Other suggestions: if you have difficulty with stairs, make sure you can get a downstairs room (they are beautiful anyway). If you have problems with noise bring ear plugs or headphones - but we didn't need either. If you are expecting central AC or heat, don't. They aren't necessary anyway - even in May which is a typically "hot" month for San Miguel. Both my friend and I said we wouldn't care to stay anywhere else on our next visit. I just hope you haven't booked our room first!

Stayed: May 2017, traveled with friends
1  Thank Renee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2017

Can't beat the location, right in the center of town. Slightly noisy because it sits across from a church and the bells go off at least every half hour. Despite this, you can still get a good nights sleep in a comfortable room. Our room was large and confortable and minimally furnished. The hotel and the grounds are clean.

  • Stayed: February 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank taylor t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2017

Classy place in a perfect location with all updated rooms. Comfortable, easy, beautiful. We all really loved staying here! The bellmen were amazing carrying our luggage up and down - wow! Tip those guys nicely!!!!!

  • Stayed: February 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Houdoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2017 via mobile

Great location and value in the heart of San Miguel de Allende. Staff very helpful with perfect recommendations. Cocierge parking a real benefit. Quiet and beautiful rooms with wifi, tv, and jacuzzi tube. We loved this hotel!

Stayed: February 2017, traveled as a couple
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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