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“Excellent location with authentic Mexican flair”
Review of Casa Quetzal Hotel

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Casa Quetzal Hotel
Reviewed September 23, 2013 via mobile

We stayed in Casa Quetzal's private apartments down the street from the hotel. It was great having the privacy and peace that comes with renting a private apartment in San Miguel. We didn't have daily maid service but we enjoyed coming and going without any interruption.

  • Stayed: August 2013
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2  Thank Kristy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (254)
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38 - 44 of 254 reviews

Reviewed September 22, 2013

I stayed in this lovely hotel while visiting a friend in Mexico. It has beautiful sitting areas with beautiful greenery and fountains. My room was wonderful. It was well decorated, clean, and comfortable. It is easy walking distance to the center of San Miguel, many shops, and restaurants, but far enough away to feel secluded. The staff was very helpful. One night I had asked about purchasing a bottle of wine. They walked me to the store and provided wine glasses and opener when we got back to the hotel. They also helped print off all travel tickets the day of our departure.

  • Stayed: September 2013, traveled with friends
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2  Thank IlBacco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 30, 2013

We are very happy to know you enjoyed your stay at casa quetzal! and that we made you feel "home away from home" we really look forward to seeing you soon back in san miguel

Best Regards!

General maneger & Staff

Casa Quetzal.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

This hotel has a wonderful location. Each room is different but not all are air conditioned. If you are in the back the rooms are quiet. Ask for the rooms on the left. There are very few amenities at this hotel but you are only a few blocks from the main plaza. You are within walking distant to the market and really wonderful restaurants. The employees are all very nice but do not speak much English. I will probably stay here again, great location, very clean and very safe.

Room Tip: Ask for the rooms to the left of the main desk
  • Stayed: August 2013, traveled with friends
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1  Thank Mimi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 20, 2013

Thank you for your feedback!
your comments help us improve!
we will install A/C-HEATING units very soon in all of the rooms!
we are quite happy to hear you enjoyed casa quetzal!
we look forward too seeing you again

kind regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

Good location and unusual building in a garden setting, the rooms are all different. With an on-site owner or good manager this could be lovely but as it is it doesn’t quite hit the mark:

Despite there being a couple of days of cold wet weather there was no more than sheet and a cover on the bed – it took a bit of looking to find a blanket but even that wasn’t enough to be warm enough to sleep properly. In any good hotel the housekeeping would have come round to put the blankets earlier in the day.

There wasn’t a heater in the bedroom. There was a gas fire in the neighbouring living room but it had taken a lot of effort to get someone to light it – someone came but didn’t know where to begin - and there were neither instructions nor anything to use to light the gas, so having it lit in the middle of the night was not really an option.

Reception staff were not good – I got the internet code but when I asked for help lighting the fire I was repeatedly told to use the code! In general they seemed clueless and let the place down.

Room was not particularly well decorated and while good in theory to have a living room, it was bare and uncomfortable and not a pleasant place to sit. The bathroom too was not great.

No restaurant in the hotel – a rate including breakfast was offered for MXP300 more – that is a lot for breakfast in Mexico, it would be better to pay the restaurant yourself (and probably pay less) and have the option to try out somewhere else.

In conclusion, it was ok but too many little problems to recommend it.

Room Tip: If it's cold and wet, make sure there are blankets and/or a heater
  • Stayed: August 2013, traveled solo
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1  Thank LeBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

Dear Guest
Thank you for your comments we take them very seriously and they help us improve our hotel
We will review the gas fire systems with our staff to improve in the areas you mentioned.
Thank you!
We look forward to seeing you again!

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Reviewed September 3, 2013

A number of mixups affected the quality of my stay. Location is great, employees tried to sort all the confusion. However, my room had poor ventilation and was too hot. The several day security camera installation in the patio outside my room created noise and lack of serenity. It's a lovely place but seemed to need a little closer attention to customer comfort

  • Stayed: April 2013
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Thank Patty04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

Thank you for your comments!
We are sorry for the inconvenience of the security cameras but we where improving our system in order to offer more safety to our guests
we appreciate and take seriously your comments on customer comfort

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We really liked the hotel, within walking distance of the town centre. Staff was very helpful and willing to make the stay more enjoyable.
We went for a master suite, we didn't get a room with all of the amenities that were advertised. There was no bathtub in the room.
Also, it was kind of noisy when other guests came in the hotel.

  • Stayed: August 2013, traveled as a couple
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Thank chinosgarcin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

Thank you for your comments we are glad you enjoyed your stay at our hotel!

Kind regards.

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Reviewed August 15, 2013

Not knowing what to expect other than what I had read. I chose Casa Quetzal because the price was perfect. When we arrived everything was taken care of and we received our key. The details are what count and in this case I had not packed hair gel. Simple right? I went to the front desk and the receptionist was kind enough to fill a little pouch with her own since the hotel did not have any. She even made it a point to bring it up with the owners and they plan on having some available for guests in the future. WOW!!

Great place!!!! Highly recommended.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
1  Thank Bruce E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

We are so happy you enjoyed so much Casa Quetzal!
Thank you for your comments and we look forward to seeing you in our hotel soon!

Kind regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Quetzal Hotel

Address: 34 | Colonia Centro, San Miguel de Allende 37700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Miguel de Allende
Price Range: $57 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Quetzal Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Casa Quetzal, San Miguel's favorite boutique hotel, caters to the seasoned traveler with guest suites that are unique in their variety and sophistication. This little oasis, in the historical center of town, has elegant nods to the world's most exotic places, side by side with Mexico's colonial and contemporary architectural styles. ... more   less 
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Also Known As:
Hotel Casa Quetzal

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