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Reviewed June 24, 2013

A small beautiful boutique hotel, nothing fancy, however it has everything you need...it has a great location just a couple of blocks from the main square...within minutes walking to the best restaurants in town...

However what makes this hotel great its the wonderful staff they have specially Daniela, who made everything possible to have a great stay....since we were looking for a place to stay when we arrived to San Miguel, she didn't hesitate and she showed every room available, letting us choose the room we liked the most...

Breakfast at el correo was amazing, with a nice selection of dishes and very friendly staff...overall a nice stay in a beautiful colonial city..

  • Stayed: May 2013, traveled with family
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1  Thank EzMx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

Thank you for your comments!
we are very happy Daniela made you feel like home! and that your experience at our hotel was a good one!

Kind Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

Just returned from beautiful San Miguel de Allende. We thoroughly enjoyed our stay at this charming hotel. Right in the city center. The rooms and the staff were superb. Will definitely stay here again when we return.

  • Stayed: June 2013, traveled on business
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2  Thank Shelley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

We are glad you enjoyed Casa Quetzal! Thank you for staying with us!
we look forward to your return!

Kind Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

Casa Quetzal has a pleasant setting, with rooms set around various quiet courtyards with nice fountains and plants. It has a great location, within minutes of walking to the main square of San Miguel and the rooms are small but comfortable. However, it falls down on some of the details which would make it a great place to stay. To begin with, there is no breakfast in house, and although they give you a ticket for a minimum breakfast (coffee, eggs and juice) at a restaurant two blocks away, the restaurant doesnt open until 0830 which means if you need to leave before that time you dont get any breakfast. We also found the staff polite but not particularly engaged, no details on breakfast were provided to us on checkin, we had to ask for all the basic information we needed, and our key would not easily open the door, meaning we had to get this looked at. The TV was of a grainy quality and the view of the main church from the balcony was partially blocked by barbed wire fencing. All in all, a pleasant well located place, but not in the class of top boutique hotels in San Miguel.

Stayed: May 2013, traveled as a couple
1  Thank TravellingJ80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

Thank you for your comments!
we regret you could not have your breakfast at 7 am unfortunately in mexico most restaurants open between 8 and 9 am

we take your comments into consideration with the aim of improving our hotel

Kind regards.

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Reviewed April 28, 2013

This is a small boutique hotel with a labyrinth of rooms and terraces extending from an entrance on Calle Hidalgo. The master suite was very reasonably priced (with air conditioning- not something you normally need, but at certain times of year a nice thing). The passages within are exposed to the sky and winding, with scattered areas for sitting and relaxing, as well as roof gardens. The hotel is very quiet and sleep was definitely not a problem. The staff is very helpful and pleasant. I have seen a note complaining about lack of english skills by some staff on this site, and it is true that some have better command of english than others, but this is Mexico, and it would benefit travelers to have some survival spanish skills at least, no matter where you go.
I would definitely recommend to others and would gladly return.

Room Tip: If you are traveling during a hot time of year ask specifically about air conditioning. Usually not required, but not all rooms have A/C and there are a few times of year that this is necessary.
  • Stayed: April 2013, traveled as a couple
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1  Thank lbellal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

Thank you for your comments!
we are glad you enjoyed casa quetzal!
your feedback is really usefull and soon the whole hotel will have A/C units

Kind regards!

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Reviewed April 11, 2013

I loved this place! It is some kind of a house in a very good location, it has a huge tree in the middle of the lobby, the decoration and the building is Spanish Colonial, Cantera walls, lovly terraces full of Bugambilias trees!
The hotel is not new, it needs a little bit of maintenance but this negative point is totally compasated on the extremly kind staff.
It has free WI-FI signal, they can do your laundry for almost free (you only tip them), they have a safety box. We stayed in a Master Suite that included a really nice private terrace with views to the Parroquia.
The hotel has no restaurant, but for us it was not a problem because you are in down town area, you can go to some of the really nice restaurants to have a good coffee.

  • Stayed: March 2013, traveled as a couple
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Thank ValeriaGLinCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this reviewResponded September 9, 2013

We are so happy to hear you had a great honeymoon at casa quetzal!
We hope to see you back in our hotel for your anniversary celebration!

Kind regards and thank you for choosing us!

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