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“Great location, Not so great sleeping.”
Review of Casa Quetzal Hotel

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Casa Quetzal Hotel
Mexico City, Mexico
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great location, Not so great sleeping.”
Reviewed July 15, 2013

We stayed here at the end of June for a couple of nights. Our overall experience was ok, although not outstanding. If you consider value/money paid vs other hotels in Mexico you might feel its not worth it, hwoever you must consider that all hotels in the area must be boutique hotels so they will be a bit expensive. The place is very well located, easy walking distance from main street. Hotel staff are nice, although limited (it seemed only 2 people where on call at all times or at least visible). Their valet service is quite convenient as you do not have to worry about parking or anything, we just left our car upon arrival and forgot about it.

I do not know if all rates include breakfast but if yours does, the restaurant "El Correo" where breakfast is provided is only <10 minutes walking distiance and the food is great.

What I did not like was that our room did not have A/C and only had a VERY Noisy A/C kind of substitute mobile apparatus on the floor. If you wanted to sleep, you had to turn it off, but if the door was closed, you woke up because of the heat. What we had to do was open the door at night and sleep like if we were in a cabin on a lake in 1960. That was fine until the second night of our stay where there was a group that arrived for a wedding on Saturday and on Friday decided to go out for drinks and come back at 3am yelling, screaming, going back and forth between rooms looking for God knows what.

So....my recommendation is to get a room with A/C, we saw a couple of rooms that had A/C so definitely ask for those when booking the hotel.

Other than that it was a great stay, the valet boy was very helpful and when my wife and I where chilling after a long day of walking he went to the store for us to get us a couple of cold cokes which was greatly appreciated.

Room Tip: Get one with A/C.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Santiagoacuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this review, September 9, 2013
Thank you for your feedback! it helps us improve!
we will have very soon A/C Heating units in all of the hotel rooms!
so we really hope to see you soon in our hotel!

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Shenzhen, China
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 24, 2013

A small beautiful boutique hotel, nothing fancy, however it has everything you need...it has a great location just a couple of blocks from the main square...within minutes walking to the best restaurants in town...

However what makes this hotel great its the wonderful staff they have specially Daniela, who made everything possible to have a great stay....since we were looking for a place to stay when we arrived to San Miguel, she didn't hesitate and she showed every room available, letting us choose the room we liked the most...

Breakfast at el correo was amazing, with a nice selection of dishes and very friendly staff...overall a nice stay in a beautiful colonial city..

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EzMx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this review, September 9, 2013
Thank you for your comments!
we are very happy Daniela made you feel like home! and that your experience at our hotel was a good one!

Kind Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Ridge, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2013

Just returned from beautiful San Miguel de Allende. We thoroughly enjoyed our stay at this charming hotel. Right in the city center. The rooms and the staff were superb. Will definitely stay here again when we return.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shelley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this review, September 9, 2013
We are glad you enjoyed Casa Quetzal! Thank you for staying with us!
we look forward to your return!

Kind Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level 6 Contributor
114 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 23, 2013 via mobile

Casa Quetzal has a pleasant setting, with rooms set around various quiet courtyards with nice fountains and plants. It has a great location, within minutes of walking to the main square of San Miguel and the rooms are small but comfortable. However, it falls down on some of the details which would make it a great place to stay. To begin with, there is no breakfast in house, and although they give you a ticket for a minimum breakfast (coffee, eggs and juice) at a restaurant two blocks away, the restaurant doesnt open until 0830 which means if you need to leave before that time you dont get any breakfast. We also found the staff polite but not particularly engaged, no details on breakfast were provided to us on checkin, we had to ask for all the basic information we needed, and our key would not easily open the door, meaning we had to get this looked at. The TV was of a grainy quality and the view of the main church from the balcony was partially blocked by barbed wire fencing. All in all, a pleasant well located place, but not in the class of top boutique hotels in San Miguel.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank TravellingJ80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this review, September 9, 2013
Thank you for your comments!
we regret you could not have your breakfast at 7 am unfortunately in mexico most restaurants open between 8 and 9 am

we take your comments into consideration with the aim of improving our hotel

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2013

This is a small boutique hotel with a labyrinth of rooms and terraces extending from an entrance on Calle Hidalgo. The master suite was very reasonably priced (with air conditioning- not something you normally need, but at certain times of year a nice thing). The passages within are exposed to the sky and winding, with scattered areas for sitting and relaxing, as well as roof gardens. The hotel is very quiet and sleep was definitely not a problem. The staff is very helpful and pleasant. I have seen a note complaining about lack of english skills by some staff on this site, and it is true that some have better command of english than others, but this is Mexico, and it would benefit travelers to have some survival spanish skills at least, no matter where you go.
I would definitely recommend to others and would gladly return.

Room Tip: If you are traveling during a hot time of year ask specifically about air conditioning. Usually not...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbellal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this review, September 9, 2013
Thank you for your comments!
we are glad you enjoyed casa quetzal!
your feedback is really usefull and soon the whole hotel will have A/C units

Kind regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 11, 2013

I loved this place! It is some kind of a house in a very good location, it has a huge tree in the middle of the lobby, the decoration and the building is Spanish Colonial, Cantera walls, lovly terraces full of Bugambilias trees!
The hotel is not new, it needs a little bit of maintenance but this negative point is totally compasated on the extremly kind staff.
It has free WI-FI signal, they can do your laundry for almost free (you only tip them), they have a safety box. We stayed in a Master Suite that included a really nice private terrace with views to the Parroquia.
The hotel has no restaurant, but for us it was not a problem because you are in down town area, you can go to some of the really nice restaurants to have a good coffee.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValeriaGLinCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Manager at Casa Quetzal Hotel, responded to this review, September 9, 2013
We are so happy to hear you had a great honeymoon at casa quetzal!
We hope to see you back in our hotel for your anniversary celebration!

Kind regards and thank you for choosing us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 4, 2013

I booked this hotel on Booking.com, this was my first mistake! The website has pictures associated with each room and promises certain amenities with each room. I had a narrowed my decision to 3 different hotels, all with fridge and microwave and coffee maker, this was imperitive for the kind of schedule we were anticipating while in San Miguel. I chose Casa Quetzal based on the photos and good location.

From the minute we arrived it was not good. First of all the receptionist does not speak english, why is that? Your in customer service, when your a hotel, there are people out there who speak both languages. We were given a basic hotel room that looked nothing like in the photos. But try to make yourself understood, not easy. When you are tired and have been travelling all day it is the last thing you want to deal with! There was no fridge, no microwave and no coffee maker. It was only after I refused to take that room and insisted on the room I booked that they called the manager on the phone and told him of my displeasure in the room. We spoke on the phone and at first his stand was that it was not his fault that booking.com misrepresented the room. Well who's fault is it for goodness sake! After pointing out that they are responsible for a site that represents them, he relented. I also informed him that I was a flight attendant of 25 years and that is all I do is stay in hotel rooms.

I will conclude by saying that we were given the same room, but that they brought us a fridge, microwave and coffee maker. The room was rather dark, I like a more lighted room, but it was nice and comfortable. The manager did provide us with what we booked and was polite.

However they need to have a bilingual receptionist and have online booking sites that represent them with the correct photos for each room.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LakesideCatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guerras2, Director General at Casa Quetzal Hotel, responded to this review, April 5, 2013
Thank you for your feedback we are quite sorry for your inconveniences but we are glad our manager could do his best to make you more comfortable.
Unfortunately websites like the one you mention do misinterpret the room and its features which are not listed in our hotel website.
we will do our best to try to settle this confusion with the travel websites but we encourage our guests to book directly with us to avoid any problems of any kind.

Again thank you for your comments

Kind regards.
Casa Quetzal & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Quetzal Hotel

Property: Casa Quetzal Hotel
Address: 34 | Colonia Centro, San Miguel de Allende 37700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
#4 Best Value Hotel in San Miguel de Allende
#9 Romantic Hotel in San Miguel de Allende
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Quetzal Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Casa Quetzal, San Miguel's favorite boutique hotel, caters to the seasoned traveler with guest suites that are unique in their variety and sophistication. This little oasis, in the historical center of town, has elegant nods to the world's most exotic places, side by side with Mexico's colonial and contemporary architectural styles. ... more   less 
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Also Known As:
Hotel Casa Quetzal

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