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All reviews royal suite san miguel la rosa honor bar every morning other guests an easy walk a wonderful stay breakfast was delicious the main square home away from home yogurt susan courtyard rooftop town mexico
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Reviewed February 7, 2018 via mobile

Worst hotel experience we’ve ever had. The room was tiny, dark and water leaked everywhere when it rained. The staff brought us tiny rags to soak up the water. Terrible experience. We travel worldwide and we can only laugh at this experience now. Do not stay here.

Date of stay: September 2017
3  Thank Jodi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan C, Owner at Casa Schuck Boutique Hotel, responded to this reviewResponded February 15, 2018

We are extremely flabbergasted by this 1 star review. We have no recollection nor report of these events as we keep a daily book on reports and incidents. We provide a detailed service to all our clients as obviously noted in the large amounts of reviews, confirming we have not let our clients down. We hope that the readers on this site read beyond this post ( 560 other reviews ) when making their choice to stay in San Miguel. We have been in the industry for over 30 years providing stellar service, accommodations and an authentic San Miguel experience. We look forward to your arrival!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2018

I’ve been to SMdA a couple of times and been treated to Susan and Chuck’s hospitality on both occasions. The team that they’ve assembled feel like family and will treat you accordingly. The property is quaint, has amazing views, offers unique and charming rooms, and is perfectly located. Many of the hotels nearby offer courtyards that are inviting and visitors are encouraged to pop their heads in. Learn from the guests of another hotel that stepped into the courtyard of Casa Schuck while we were lounging and were heard saying, “We should have picked this hotel....”

Date of stay: January 2018
Trip type: Traveled with friends
Thank g-dubSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2018 via mobile

If you are looking for accommodations that compliment your experience of San Miguel and it's wonderful charm - you have found your place. The attention to detail under the management of Susan and Chuck - on every level of customer service up to and including the wonderful morning breakfasts - will not disappoint. Under full disclosure I have only been to San Miguel and Casa Schuck twice in the past 10 years but let me assure you that the experience of this recent second visit rivals that of my first when I initially fell in love. On both visits my group of friends occupied the entire hotel because it's that easy of a sell to get your friends to visit San Miguel and stay at Casa Schuck! Love this place, all of its charm, and where it's situated within San Miguel.

Date of stay: January 2018
Trip type: Traveled with friends
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2018 via mobile

The rooms, the views, the accommodations, the location, the food, the garden courtyard, the rooftop, the service, the exceptionally friendly and professional team, everything was perfect. From the moment we stepped through the front door to our departure, nothing could have been better. Thank you, Casa Schuck, for the incredible experience that we will never forget.

Date of stay: January 2018
Trip type: Traveled with friends
Thank dominicsfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan C, Owner at Casa Schuck Boutique Hotel, responded to this reviewResponded August 5, 2018

We thank you so much for choosing Casa Schuck Boutique Hotel for your recent stay in San Miguel de Allende. Thank you for taking the time to share your experience with us and other readers. All the team at Casa Schuck work hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always consistent in the refinement of our hotel. The result of this effort is reflected on the numerous good comments posted. Your positive comments regarding our staff will be shared with the team directly. There is no better motivation for our team than that of a job well done. The Casa Schuck family is looking forward to welcoming you again , hopefully in the not so distant future. O​ur warmest regards​ from Susan, Chuck and all the staff at Casa Schuck!​

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2018

We've visited SMDA 5 times. Each time we've stayed at Casa Schuck (all because of a review we read on TA years ago). And each visit it's only gotten better. Lots of competition has sprung up in recent years but none project the warmth or retain the authenticity of this very special place. Hosts Susan and Chuck know how to make each guest feel like the hacienda is their home, and they're as happy to point you to a terrific cooking class as they are a locals-only hot spring or a terrific, small batch tequila. If you want to stay in a beautiful hotel that actually reflects the beauty, charm and hospitality of SMDA this is the place for you.

Date of stay: January 2018
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank ForrestWright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan C, Owner at Casa Schuck Boutique Hotel, responded to this reviewResponded August 5, 2018

We thank you so much for choosing Casa Schuck Boutique Hotel for your recent stay in San Miguel de Allende. Thank you for taking the time to share your experience with us and other readers. All the team at Casa Schuck work hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always consistent in the refinement of our hotel. The result of this effort is reflected on the numerous good comments posted. Your positive comments regarding our staff will be shared with the team directly. There is no better motivation for our team than that of a job well done. The Casa Schuck family is looking forward to welcoming you again , hopefully in the not so distant future. O​ur warmest regards​ from Susan, Chuck and all the staff at Casa Schuck!​

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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