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“Beautiful place but customer service needs improvements” 2 of 5 bubbles
Review of La Casa de Liza

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La Casa de Liza
A TripAdvisor Member
“Beautiful place but customer service needs improvements”
2 of 5 bubbles Reviewed November 4, 2003

The Casa de Liza is a beautiful B&B- the pictures you see on their website do not really convey how beautiful the B&B is. The staff is very helpful and the breakfasts that are included are extensive and good. It is within walking distance of downtown San Miguel.

However, we experienced problems with the two owners of Casa Liza. When we expressed some valid complaints to the owners and suggested we didn't feel we should pay for the night's charge, they were extremely unprofessional, rude, verbally abusive and threatened to throw us out if we didn't pay for the room. They did apologize later and tried to address our complaints but it was too late- the damage had been done by their initial reactions. We won't be going back to Casa Liza and would not recommed it to our friends.

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70 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Date | Rating
  • English first
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Additional Information about La Casa de Liza

Property: La Casa de Liza
Address: Calle Bajada Del Chorro # 7 | Colonia Centro, San Miguel de Allende 37700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Kitchenette Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #93 of 135 B&Bs / Inns in San Miguel de Allende
Price Range (Based on Average Rates): $
Hotel Class:3 star — La Casa de Liza 3*
Number of rooms: 11
Official Description (provided by the hotel):
Casa de Liza is an elegant enclave of luxurious and romantic accommodations situated on the paradise-like grounds of a restored colonial estate just three blocks from the center of town. We like to think of ourselves as "more than just a bed and breakfast" for many reasons. In the morning you're served your breakfast from our gourmet menu, when ever and where ever you would like, even in bed. All of our accommodations, which are in separate and private locations, always have fresh flowers, a welcome snack in your refrigerator, and nightly turn downs with chocolates on the pillows and your choice of down or hypo-allergenic pillows. In addition to the daily maid service each accommodation has a private telephone with computer port, cable television and clock radio. We also offer laundry service and secure parking on our premises with night watchmen. We have an acre of beautifully terraced and landscaped grounds, complete with parrots and an orchid filled greenhouse. One has the feeling of being in the country and yet we are only three blocks from the center of town. ... more   less 
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