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“Our stay here was a delight, we were treated like welcomed family”

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Belmond Casa de Sierra Nevada
Certificate of Excellence
Corona del Mar, California
1 review
“Our stay here was a delight, we were treated like welcomed family”
Reviewed October 12, 2009

My Husband is in the Hotel Business, he knows the value of Good Service and a Beautiful Hotel .
At Casa Sierra de Nevada we were not disappointed. The Hotel is classic Old World Charm with all the modern comfort and luxury of today;s first class hotels. The staff goes out of their way to make you feel welcomed.

  • Stayed October 2009, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank writer73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, October 13, 2009
Dear writer73,
Thank you for taking the time to write about us. It was a pleasure having you in the hotel. Thank you for staying at Casa de Sierra Nevada and we would love to have back in the future.

Kind Regards,

The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
albuquerque
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 25, 2009

The entire team of staff was warm and gracious including the driver who picked us up at airport, the reception staff, the concierge staff, the waiters in bars and restaurants, the housekeepers, and especially Gustavo, who brought us fresh coffee and flowers each day. Plus he lit our walkway with candles each night.

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandiagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Manager at Belmond Casa de Sierra Nevada, responded to this review, September 28, 2009
Dear sandiagirl,
Thank you for your recent stay at CSN, it was a pleasure having you in house.
We are delighted that you enjoyed your stay. We will be sure to pass on your kind comments to our staff.

We look forward to welcoming you back again!
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2009

We traveled to San Miguel as an end of the summer family get away. We saw this as a great alternative to just another beach resort. The hotel is perfectly situated to enjoy the town and surrounding sights. We stayed for 5 nights - perfect for us but perhaps a day or two too long for teenagers.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bw725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, September 7, 2009
Dear bm725,
Greetings from Casa de Sierra Nevada! We are delighted that you really enjoyed your stay with us. We look forward to welcoming you again in the future!
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2009

Incredible area, incredible hotel with wonderful surroundings. And Gustavo, who eagerly and happily stepped up daily to make sure everything was perfect- and it always was! Situated near everything, especially the Parroquia.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Manager at Belmond Casa de Sierra Nevada, responded to this review, September 1, 2009
Thank you for choosing Casa de Sierra Nevada! We are delighted that you really enjoyed your stay. We will be sure to pass on your kind comments to our staff.
We look forward to welcoming you back to Casa de Sierra Nevada in the near future.
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 29, 2009

We stayed at this hotel for 5 nights in August, and I can honestly say its one of the best hotels I have ever stayed in. Upon arrival we were greeted by friendly staff who spoke excellent English. The room was gorgeous, extremely clean and decorated in traditional Mexican style and colours, and we had our own private terrace. The bed was so comfortable and the view from the room was amazing. The staff at Casa Sierra Nevada are so friendly and helpful and the service and food in the restaurant Andanza was excellent.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ClareCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Manager at Belmond Casa de Sierra Nevada, responded to this review, August 31, 2009
Dear Clare Collins,
Thank you for your recent stay at Casa de Sierra Nevada and for your complimentary comments regarding our staff. There is no better motivation for our team than that of a job well done.

We are delighted you enjoyed your stay and we look forward to welcoming you back in the future!
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 5, 2009

My partner and I visited San Miguel three years ago and this was our second trip to this magnificent colonial city. The Casa de Sierra Nevada, now owned by Orient-Express exceeded our expectations on every level. We stayed in Casa Palma in one of the top colonial suites. This suite should be ranked one of the best in the world in a city setting. It overlooked the pool and sculpture garden and had its own private plunge pool with fountain and outdoor patio, indoor and outdoor shower with a towering palm tree, a cooper bathtub and large bath and dressing area. The extra large bedroom had a gas fireplace as did the cozy living room which faced the outdoor patio. My partner and I awoke each morning and make our own espresso from the Nespresso machine in the room and then walked across the street to the restaurant where Mexican breakfast specialties included unique twists on old favorites. The food in both of the hotel's restaurants is among the best in San Miguel and their chef, who studied and worked in New Orleans for two years is creative, warm and eager to please. My first dinner included fresh blue prawns with a huitleecoche risotto which was absolutely delicious! Ana, our housekeeper, introduced herself by name when we arrived and always asked if she can do anything for us. I never had such a warm welcome from a hotel's housekeeping staff. I have traveled to some of the world's top hotels and the service found here at Casa de Sierra Nevada ranks among the best and warmest I have found.

The city of San Miguel has so much to offer, it is safe, welcoming, and you don't need to speak Spanish to have a great time. Almost everyone speaks English here. When considering a vacation that combines great culture, history, shopping and adventurous experiences (like an ATV ride to explore the outskirts of the city on dirt roads) make this your number one choice in North America. And, don't forget to have at least two spa treatments at their spa. The treatments and therapists are first rate.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StylishTravelerSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Manager at Belmond Casa de Sierra Nevada, responded to this review, August 10, 2009
Dear StylishTravelerSF,
Thank you for choosing Casa de Sierra Nevada! We are delighted that you and your partner enjoyed your stay. We will be sure to pass on your kind comments to our staff.

We look forward to welcoming you back to Casa de Sierra Nevada in the near future.
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 18, 2009

Interesting concept for a hotel...a corner office that serves as reception...four or five buildings with rooms and suites...a separate building for a business center and a pool in a courtyard. You would think that it wouldn't work, but it does. After you've been there for a day or so you forget that it isn't a regular all-in-one-building hotel. Add to that your own private do-anything butler-waiter-concierge, Gustavo, and you feel totally pampered.

Just go there... and tell Gustavo we said hi.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noodlebrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Manager at Belmond Casa de Sierra Nevada, responded to this review, August 10, 2009
Dear “Noodlebrain”,
We are delighted that you really enjoyed your stay with us. We definitively will share your comments with our staff (specially with Gustavo), that’s the best motivator. For us the most important thing is to make you feel as home. We look forward to welcoming you in the future!
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Casa de Sierra Nevada

Property: Belmond Casa de Sierra Nevada
Address: Calle Hospicio 35 | Centro, San Miguel de Allende 37700, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Miguel de Allende
#1 Family Hotel in San Miguel de Allende
#1 Business Hotel in San Miguel de Allende
#2 Luxury Hotel in San Miguel de Allende
#2 Spa Hotel in San Miguel de Allende
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Casa de Sierra Nevada 5*
Number of rooms: 37
Official Description (provided by the hotel):
Belmond Casa de Sierra Nevada is a mixture of 16th to 18th century Spanish colonial buildings, located one and one-half blocks from the cathedral and main city square of San Miguel de Allende. Its 37 rooms and suites are spread amongst six colonial mansions.Each casona, or mansion, which features five to seven guest rooms or suites, is unique. Many feature outdoor courtyards with fountains, small gardens and al fresco corridors. Guests do not have the feeling of being in a hotel at all. Rather, they are integrated into the town itself, making for a true cultural immersion. ... more   less 
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Also Known As:
Casa De Sierra Nevada By Orient-Express Hotel San Miguel De Allende
Hotel Casa De Sierra Nevada

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