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“Excellent experience”

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Belmond Casa de Sierra Nevada
Certificate of Excellence
Level 3 Contributor
1 review
“Excellent experience”
Reviewed August 14, 2012 via mobile

In The Casa de Sierra Nevada we were looked after in a motherly fashion: treats in our room, umbrellas as we opened the doors, and a butler who was nothing but perfect.
The waiters are willing to help you, even at unreasonable hours. Unforgetable experience.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fatimona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Irvine, California, USA
Level 6 Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 13, 2012

This was a wonderful place to stay. We were upgraded when we arrived and the room was wonderful. elean, efficient and it had everything we needed. The staff could not have been more helpful. Breakfast was great every morning and they were extremely accomodating. Also, the staff in the samll bar were so friendly and helpful. It was really nice getting to know them a bit.

  • Stayed August 2012, traveled as a couple
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    • Location
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Helpful?
Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 10, 2012

The extremely friendly staff, the superbly-appointed rooms, the architecture, the location, the patio-restaurant, the food... Every single detail is at the right place. This is also the only hotel in San Miguel that has a beautiful pool, which makes for a nice relaxing break after a day walking around.

Chef Jose Bossuet is Mexican from Chiapas, studied in France, speaks French, and is the sweetest guy around. He will talk passionately about his recipes.

Oh, and the rest of the city is just like that. Beautiful, friendly, human-sized.

Room Tip: Travelling with small kids in Boutique hotels can be challenging. If this is the case for you, ask f...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Alexis1616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level 6 Contributor
177 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed July 9, 2012

This place was nice and in keeping with the spirit of San Miguel with its style. Location is convenient but reception is awkwardly small and not appropriate for a "luxury" property that this resort is trying to be. Most of the staff are very helpful and friendly. Rooms are nice and in keeping with the flavor of the town and property. There are a couple of minor issues that seem to be overlooked (flooring and plumbing hardware issues) but nothing that ruined the trip. We stayed in a junior suite which was spacious and had a fireplace. Unfortunately it seemed almost every other unit in our building had a patio or rooftop deck attached. Even though the property was almost empty during our stay, we were never offered an upgrade option, even at an additional cost. The restaurant did not impress. It was great for breakfast that was included in our stay, but the dinner we had was nothing special. All of our other meals in San Miguel were better. The cooking school, Sazon, was a different story. The class we took included a market tour and was very informative and interesting. The instructor was excellent and the food we cooked in the class was some of the best we had on our trip. The facilities for the class were fantastic and the art and cooking shop up front were fun to browse through, even if significantly overpriced. We also did the Temezcal at Laja Spa. It was interesting to say the least. I think the experience was worth it, but being younger and more fit than what I imagine the average guest to be, we wondered how other people could endure the treatment / ritual. We went in knowing very little about the Temezcal and were glad we experienced it, but I am not sure it is something we would do again. That same feeling resounded throughout our stay at Sierra Nevada. We were happy with it, but especially after visiting two other hotels, Rosewood and Hotel Matilda, we are certain we would stay at one of those two now that we have experienced the feel of San Miguel and Sierra Nevada.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank halo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
5 reviews
Reviewed June 3, 2012

When visiting San Miguel de Allende the only place to stay is the Casa de Sierra Nevada to experience the true flavor of what Mexico has to offer. The rooms are beautifully appointed and have the right amount of luxury without compromising the charm of the old world experience. The staff host you with professionalism and warmth and accommodate your every need. The restaurant Andaza was delicious at every meal. Beautiful bake goods and fresh juices(i really loved the fresh green juice of the day) were presented to you daily at breakfast and the menu had just the right balance of continental and dishes from the local cuisine. The Spa was rustic and charming but very professional and a great menu of special treatments using ingredients found in the local region. My Massage was glorious after my long hike seeing the sites of the city. A walking tour is a must for your first time you will enjoy the history and see so much more. The highlight of my stay was cooking with Chef Emanuel at their Cooking School, Sazon. We walked to the local market and purchased all our ingredients seeing first hand all his favorite haunts and then back to the incredible kitchen to make a delicious meal with recipes and all. Making tortillas brought me back to my childhood visits to Mexico. Such and amazing experience I was sad to leave but look forward to my next visit very soon.

  • Stayed April 2012, traveled on business
    • Value
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Helpful?
Thank Donanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Gerente at Belmond Casa de Sierra Nevada, responded to this review, February 23, 2013
Dear Donanne K,

Thank you for sharing your detailed comments about your stay at Casa de Sierra Nevada. As you said, we are constantly trying to preserve the essence of San Miguel de Allende and our beautiful buildings. We are sure that your comments about our staff, Andanza Restaurant, Laja Spa and Sazón will be very helpful to other travelers. The market tour is indeed one of our guest’s favorites.

It is a pleasure to know how much you enjoyed the stay with us and look forward to welcome you back again in the near future!

Warm Regards,
Casa de Sierra Nevada Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 2, 2012

The hotel is beautiful and located in a very picturesque neighborhood close to most of the important sites. Our room was very attractive and comfortable and opened up to a patio with a jacuzzi. The restaurant, Andaza, was delicious for breakfast and dinner. The staff at both the hotel and the restaurant couldn't have been nicer, more knowledgeable or more professional. They set a new standard!

We want to go back next year and hope to see all of our new friends again!

Room Tip: The suite we chose was wonderful. It was close to the pool, had a large beautiful shower, and an ou...
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Gerente at Belmond Casa de Sierra Nevada, responded to this review, February 23, 2013
Dear Jacqui M,

Thank you for sharing your comments about the hotel location, room, restaurant and the staff. There is no better motivation for our team than that of a job well done. We are honored to hear that you enjoyed your stay at Casa de Sierra Nevada and look forward to welcome you back soon!

Warm Regards,
Your friends at Casa de Sierra Nevada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 26, 2012

Spectacular hotel with lots of charm! We really enjoyed the beautiful rustic setting. Marisol,the concierge, was amazing before our arrival and during our stay.
Also, really enjoyed their cooking school,Sazon. Emanuel,the instructor, was amazing! Loved the fact that we went with him to purchase the food and then came back to their 5 star kitchen and cooked a wonderful meal. Also took the walking tour with Jesus. Very informative and genuine. Great time. Will be back!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosettaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, Gerente at Belmond Casa de Sierra Nevada, responded to this review, February 23, 2013
Dear Rosetta P,

Thank you for taking the time to share your comments with other travelers. We are delighted to know that you enjoyed the market tour cooking class with Emanuel; it is one of our guest’s favorites, as well as the walking tour. Our staff is already aware of your comments. We are glad you enjoyed your stay and look forward to welcoming you back in the future!

Warm Regards,
Casa de Sierra Nevada Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Casa de Sierra Nevada

Property: Belmond Casa de Sierra Nevada
Address: Calle Hospicio 35 | Centro, San Miguel de Allende 37700, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in San Miguel de Allende
#1 Romantic Hotel in San Miguel de Allende
#1 Business Hotel in San Miguel de Allende
#2 Spa Hotel in San Miguel de Allende
#2 Luxury Hotel in San Miguel de Allende
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Casa de Sierra Nevada 5*
Number of rooms: 37
Official Description (provided by the hotel):
Belmond Casa de Sierra Nevada is a mixture of 16th to 18th century Spanish colonial buildings, located one and one-half blocks from the cathedral and main city square of San Miguel de Allende. Its 37 rooms and suites are spread amongst six colonial mansions.Each casona, or mansion, which features five to seven guest rooms or suites, is unique. Many feature outdoor courtyards with fountains, small gardens and al fresco corridors. Guests do not have the feeling of being in a hotel at all. Rather, they are integrated into the town itself, making for a true cultural immersion. ... more   less 
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Also Known As:
Casa De Sierra Nevada By Orient-Express Hotel San Miguel De Allende
Hotel Casa De Sierra Nevada

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