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“THE place to stay”

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Belmond Casa de Sierra Nevada
Certificate of Excellence
France
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“THE place to stay”
Reviewed June 15, 2011

Imagine a retreat in a beautiful city....
Imagine a luxury 5 star experience where staff makes you feeling home, where luxury means friendliness, care, personalized experience...
Imagine having a bottle of champagne, lying down in your own jacuzzi while having the best view on the city and looking at the sun going down over San Miguel's Cathedral...
This is what happened to us during a weekend where my partner and I escaped for 2.5 days of relax. The location of the property is perfect, and the responsiveness, commitment and care of the whole team is a pleasure. The most impressive is the speed of service, despite them having to operate various houses. Whatever you ask, you get it almost immediately.
The houses are beautifully restored, keeping their authenticity while offering the best modern technology and comfort.
Have a stop by the spa, facials are terrific ! And enjoy the amazing bed: breakfast is served until 12 noon !
I have been lucky enough to enjoy the presidential suite... as a surprise for my partner: your own private and amazing terrace (great for parties :)), Jacuzzi, view, terrific bathroom, fireplaces, privacy, etc... all what you need to enjoy life.
Ask the team about the places to go, they are full of recommendations. We did the tour of the city by ourselves, maybe to take a guide could be a good option if you want to understand better the history of the city. We enjoyed the nightlife, the crowd is young but places are great. Thank you Anita, Jesus, Marc and all the rest of the team for making this weekend such a bliss.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank juv1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, June 24, 2011
Dear juv1234,

It was a real pleasure having you at Casa de Sierra Nevada. We feel honored to know you enjoyed your stay and all the hotel facilities. Our priority is that every guest feels at home with the best service experience. Thank you very much for your complimentary comments. We will share them with the staff to keep them motivated. We look forward to welcome you again in the not too distant future.

Kind Regards,

The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
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seattle
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 13, 2011

This is a fantastic place to stay in San Miguel de Allende. The entire hotel is well cared for and provides an extremely comfortable retreat from the world outside - even though most of the great things about the town are not far away.

The people who make all of this beautiful spot work are one of the best things about the hotel. We were greeted by Octavio who helped us with guides, places to eat, the language, travel home and getting to know the hotel. He could not have been more helpful and professional - complete with a smile.

Housekeeping is the best I have experienced anywhere in the world. The people staffing the restaurant are extremely good.

We had plenty of elbow room inside. Great big bathroom. Large comfortable bed. Spotless. The pool was just right - nice touch on a hot day, but not the sort of place you spend all day. But you could, comfortably.

We liked these restaurants nearby: 16 (recommended by Octavio for outstanding service, food, wine and setting) and Bouganville (recommended by our guide Jesus for great authentic Mexican).

If you like desert plants, be sure to visit the botanical garden - morning there was a highlight of our trip - birds and plants and views. (Take a cab up and walk down.)

I will return.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank two-guysSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, June 14, 2011
Dear two-guysSeattle,
We are delighted to hear you had a great experience during your stay at Casa de Sierra Nevada. We will pass on your kind comments to the staff to keep them motivated.
Our priority is to ensure your stay is memorable, and is a real pleasure to know that it was. We would love to host you again in the near future!
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed June 7, 2011

From the moment you walk in to the Reception Casa, your day improves. The staff is friendly and polite without overdoing it, which is always a plus, they will help you straight away with any question or trouble that you may have. Our check-in was fast and once we walked into the house we were going to stay in, we knew it would be difficult to leave. The room was big and it gives the feeling you are in a true colonial Hacienda, the bathroom was amazing and had authentic hand-painted Talavera tiles. All houses are different and have something special. The breakfast was delicious and the check-out was sad, although even then, we got a taste of amazing service, since they gave us permision to check-out a bit late. Overall, I highly recommend this unique Hotel, from the location, which is walking distance to the city center, to the service and the place in general, you will love every minute of your stay.

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MichaelAndrew60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, June 14, 2011
Dear Michael,
Many Thanks for your kind comments. We feel honored to know you enjoyed your stay and that you liked the architectural charm, the gastronomic offer and the complete experience! We look forward to welcome you again in the future.
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed June 3, 2011

The staff was unbelievably friendly. The place felt truly like a home, as you made your way from one house to another. The pool made me feel like I was in a century old castle in Italy. The breakfast was del, I highly recommend this hotel to anyone visiting San Miguel. It's in the best location. GEM!

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank alejandrolai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, June 14, 2011
Dear Alenadrolai:
Thank you for choosing Casa de Sierra Nevada! We feel honored to know you really enjoyed your stay in your home away “home”. We look forward to welcome you again in the not too distant future and ensure you another authentic experience.
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 25, 2011

This beautiful hotel has it all: great guest suites, great restaurants, awesome pool, wonderful staff...you absolutely can not go wrong here.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hhatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, May 26, 2011
Dear hhatic:
Many Thanks for your complimentary comments. It was a real pleasure hosting you at Casa de Sierra Nevada. We are delighted to hear you enjoyed your stay. We look forward to welcome you again in the not too distant future.
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Windsor, New York
1 review
Reviewed May 21, 2011

We took a week long trip to San Miguel de Allende for the first time this March and had the pleasure of staying at the Casa de Sierra Nevada. We were SO impressed with this hotel and we have nothing but fond memories from our stay. Casa de Sierra Nevada made our trip flawless, beginning with being picked up from the airport in a SUV with refreshments and receiving a kind greeting from the staff upon arrival at the hotel. We stayed in a beautiful room that had a special culture feel to it. Everything from the Mexican tiles in the shower to the exquisite artwork reminded us that we were in a very special place in Mexico. Gustavo attended to us in our room throughout the day, always making sure that we had our morning coffee and newspaper delievered to us at our desired time and truly went out of his way to ensure that we had everything we needed and more! Our room was quiet and we had a beautiful terrace that was great for sunbathing and relaxing.
The location of Casa de Sierra Nevada was perfect!! We would leave our room and just walk a block or two into the center of the city. At night there was always something going on in the center, and we were able to catch some wonderful concerts, dancing, and entertainment. The concierge was wonderful with giving us recommendations of activities in the area, and they helped us plan an UNFORGETTABLE day trip to Cañada de la Vírgen with a private tour guide. This is a pre-hispanic archaeological site that was just opened to the public! We were able to climb to the top one of the newly excavated pyramids!
We also did one of the cookling classes offered by Casa de Sierra Nevada at "Sazon." We had an intimate class of about 7 people and our group was brought to the local market by the head chef Felipe and his extremely helpful and kind assistant. We were able to taste many of the local foods throughout the market and learn about what they were used for and how to cook them. We brought the food back to Sazon and were able to watch and participate as Felipe and his assistant created delicious salsas, quesadillas, tortillas etc. It was one of our most memorable experiences of the trip.
Both of us are strict vegans and we were able to enjoy some of the best food we have ever tasted in our lives. We owe our gratitude to all of the staff at Casa de Sierra Nevada, but especially FELIPE! He catered to us and made sure that every morsel of food during our trip was vegan. Felipe even set aside our food during the cooking class at Sazon and had tofu to put in all of our entrees. Felipe guided us through the market and pointed out which foods were vegan and truly went out of his way to make sure that we were comfortable and always full!!!
We ate almost every meal in one of the hotel's restaurants, Andanza. Marta was a familiar face in Andanza by the end of our trip and she was wonderful! Marta made sure that we had everything we needed and always made it a point to come over to our table and greet us. The head chef Felipe created a special vegan menu for us and each meal was unique and delicious! Felipe often came out from the kitchen to greet us and see how our meal was. On our last night at Casa de Sierra Nevada, Felipe surprised us with an extensive 4 course meal that was not on "our menu." I can still remember the homemade raspberry chocolate cake he made us for dessert!!!
We also ate a couple of times in the hotel's restaurant Casa del Parque and the margaritas there were unforgettable. We always looked forward to being served by Jesus due to his humor and warm personality.
If you have any dietary restrictions and are thinking about traveling to Casa de Sierra Nevada, you have nothing to worry about! As you can see from our experience, they will make sure that all of your dietary needs are met in a gracious and respectful manner.

There is no doubt that we will be back to Casa de Sierra Nevada in the future and we thank you for our special experience.

Best regards,

Lauren & Brian

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCPL0315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, May 26, 2011
Dear Lauren and Brian,
It was a real pleasure hosting you at Casa de Sierra Nevada. We are truly delighted to hear you really enjoyed your stay and that the experience was unique and special. Thank you for sharing your complimentary comments with us and with the Trip Advisor audience. For us the most important thing is to ensure our guest a truly and unforgettable stay. The Chef Felipe was more than happy to work in special food options specially designed for you. We would love to welcome you back in “your home away home” and help you design a trip full of different and exciting activities!
Kind Regards,
The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
1 review
Reviewed May 16, 2011

The property could not have been more enchanting...and comforting...and certainly added to my San Miguel experience. The Orient Express sensitivity to place was evident in the colonial buildings and landscape surrounding the Sierra Nevada.
Enjoyed outdoor showers....and late afternoons at poolside after a day of exploring San Miguel and its environs.

The hotel staff...from the front office...to the restaurant...down to housekeeping...truly attended to my every need...and it seemed their interest was genuine...not forced or required...in my well being and total enjoyment of San Miguel.

I look forward to returning to my ...casa away from home...the Sierra Nevada...on my next trip to San Miguel.

Room Tip: recommend the Casa Parma or Limon on Hospicio...
See more room tips
Stayed May 2011, traveled solo
Helpful?
Thank Gregory22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review, May 18, 2011
Dear Gregory,
It was a real pleasure having you in your “casa” away home. Our priority is that every guest feels at home with the best service experience. Thank you very much for your complimentary comments. We will share them with the teams to keep them motivated.
We look forward to welcome you again in your “casa”.

Kind Regards,

The Casa de Sierra Nevada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Casa de Sierra Nevada

Property: Belmond Casa de Sierra Nevada
Address: Calle Hospicio 35 | Centro, San Miguel de Allende 37700, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Miguel de Allende
#1 Family Hotel in San Miguel de Allende
#1 Business Hotel in San Miguel de Allende
#2 Spa Hotel in San Miguel de Allende
#2 Luxury Hotel in San Miguel de Allende
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Casa de Sierra Nevada 5*
Number of rooms: 37
Official Description (provided by the hotel):
Belmond Casa de Sierra Nevada is a mixture of 16th to 18th century Spanish colonial buildings, located one and one-half blocks from the cathedral and main city square of San Miguel de Allende. Its 37 rooms and suites are spread amongst six colonial mansions.Each casona, or mansion, which features five to seven guest rooms or suites, is unique. Many feature outdoor courtyards with fountains, small gardens and al fresco corridors. Guests do not have the feeling of being in a hotel at all. Rather, they are integrated into the town itself, making for a true cultural immersion. ... more   less 
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Also Known As:
Casa De Sierra Nevada By Orient-Express Hotel San Miguel De Allende
Hotel Casa De Sierra Nevada

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