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Reviewed March 30, 2019 via mobile

Perfect night with excellent food and service. We were attended by Jesus and Carlos. Excellent service. Do not forget to have the Mextai dessert just delicious. The hotel and restaurant are beautiful!!!!

Date of stay: March 2019
Trip type: Traveled as a couple
Thank earthforourkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiveAquaSanMiguel, General Manager at Live Aqua Urban Resort San Miguel de Allende, responded to this reviewResponded April 15, 2019

Dear earthforourkids:

Thank you for taking the time to share this review with us. It is wonderful to know you had a great experience at our Zibu restaurant.

It really nice to know that you had such an amazing experience.

We hope to see you soon!

Regards,

Alfonso Martinez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2019

Most 5 Star hotels do not deserve the rating. (Please read more about the FOOD etc on the "Details page") This one deserves every one of their stars! THE HOTEL: You are initially welcomed by an open entrance with a fantastic restaurant on the right (with exterior & interior seating) and a wonderful bakery on the left, where they make the most delicious breads and pastries. The architecture & location are incredible! You can basically stand at almost any spot and get a perfect photo. The combination of materials, landscaping and decor are phenomenal! (See my fotos) and you are just blocks from the main attractions in San Miguel De Allende. THE ROOMS: I went with my daughter, grandson and a friend so we booked 2 rooms, 1 with a king bed and 1 with 2 queens. The view from our rooms was of one of the many waterscapes and sculptures. A sense of calm and freedom abounded. The bathrooms are encased in glass and add to the uniqueness of the architecture. Though the bath area is open and see through, there was a curtain drawn in my room on one side for privacy and both the shower and the toilet are in separate, well lit rooms. There is a record player in the room and a wonderful selection of vinyl records for your use. Don't be fooled by the old school touches though, all the fixtures and services are controlled by high tech control pads. The beds were beyond comfy too!

Date of stay: March 2019
2  Thank RealtorWanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiveAquaSanMiguel, General Manager at Live Aqua Urban Resort San Miguel de Allende, responded to this reviewResponded March 27, 2019

Dear RealtorWanda:

On behalf of Live Aqua San Miguel de Allende we want to thank you for your wonderful review. I am happy to hear that you thoroughly enjoyed your experience with us.

We truly look forward to the opportunity to be your host on your next year trip.

Kind Regards,

Alfonso Martinez

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Reviewed March 25, 2019 via mobile

My wife and I thoroughly enjoyed a special anniversary year dinner at the hotel's fine restaurant. The staff, especially Andres, really went out of its way to make the evening a truly memorable experience! We would certainly recommend this restaurant to others.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank Rory442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiveAquaSanMiguel, General Manager at Live Aqua Urban Resort San Miguel de Allende, responded to this reviewResponded March 27, 2019

Dear Rory442:

Thank you very much for the time spent on leaving your kind comment.

I am very pleased to know that your experience in our zibu restaurant was excellent.

We hope to see you soon!

Kind regards,

Alfonso Martinez.

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Reviewed March 16, 2019

we were visiting for first time with friends thinking of dining took look around mainly it has feeling of being in a huge cement cavern wanted to see cigar bar which turned out to be way out of the way on 2nd or 3rd floor you need to do it all in stairs or walk to very back of hotel for elevator crazy location no one was there so we did bar downstairs off the entrance its attractive as is the resto
started off badly they had no wines by the glass listed but they brought oevr some bottles that theyd pour by glass asked the price and no one at bar knew
finally someone like a mgr came over ond said one was 189 and the other 220
we selected the 180 but after found out we were charges the 220 and everyone played dumb when we questioned the bill AND THE PUR WAS MEAGRE we had 2 grey goose martiis well made they are priced astronomically at 300 pesos
we walked out as the dinner menu was banal and very overpriced and of course we didnt like getting cheated on the bar bill we werent going to wait around half hour to get it corrected and frankly were ecstatic to depart--decide to go to mon bistro which was amazingly good well review that soon

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Cleanliness
    • Service
Thank rlodana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiveAquaSanMiguel, General Manager at Live Aqua Urban Resort San Miguel de Allende, responded to this reviewResponded March 19, 2019

Dear rlodana:

I appreciate the time you took in writing this review about your experience at Live Aqua Urban Resort San Miguel de Allende.

I´m sorry to hear that your experience wasn't what you expected. I assure you that comments like this are taken very seriously, and I will certainly pass along your review about our prices and your experience at the bar.

Kind regards,

Alfonso Martinez

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Reviewed March 8, 2019 via mobile

My fiance and I stayed at Live Urban for two weeks and had such a peaceful experience. It was such a refreshing change from some of the well known over priced hotels that no longer seem to care about the well being of their quests. Besides being a beautiful Oasis with a gorgeous aesthetic based on a " minimalist " aesthetic, the staff is what makes the place. The house keeping staff is incredible going far beyond their duty to keep the rooms neat and even hang up your clothing, and everyone who greets you is always ready to help. We especially loved our our breakfast in bed because we got to talk and know our Captain Raffa who made us smile every morning!

Date of stay: February 2019
Trip type: Traveled as a couple
Thank JlllllY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiveAquaSanMiguel, General Manager at Live Aqua Urban Resort San Miguel de Allende, responded to this reviewResponded March 9, 2019



Dear JIIIIY,


Thank you for taking the time to write such a lovely review.

It is always a pleasure to receive good comments like this about the facilities and service of our hotel. It is really gratifying that you and your fiance have enjoyed the aquatic experience and it was very nice to be part of your trip for two weeks.

I will let our staff know all the great things you said and especially Captain Raffa.
We will be happy to welcome you again.


Sincerely,

Alfonso Martínez

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