Never in my life have i ever been treated so appallingly. The owner of this hotel does not know how to communicate with her customers. They promote the fact that they are a dog friendly and child friendly hotel only to realise they are not accommodating what so ever to the needs of a mother of a 7 week old baby and a couple who have a dog. I wanted breakfast and my daughter was crying, so not to disturb the other guests staying at the hotel i asked if there was any chance i could have my breakfast in the lounge only to be told that there was no way they could do this. I asked the owner why this would be so difficult and because i challenged her to launched into a full attack on how it was not her problem that i had a baby. My friend was also staying with her dog and the dog was not allowed to go anywhere other than her room. I asked why they say on their website that they are a child and dog friendly hotel if they can not accommodate the needs of mother or a dog owner only then to be told they do not want guests who have dogs and babies.
I am extremely well travelled and i have never recieved such a poor service. The lady owner is the rudest person i have ever come across. If you would like to enjoy a weekend in this area i would recommend that you stay well clear of this awful woman. The hotel itself is very nice and the other members of staff are lovely. Just a shame that the owner has to part of the daily running on this hotel.
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- Also Known As:
- Tyn Rhos Country House Hotel Llanddeiniolen
- Tyn Rhos Country Hotel
- Tyn Rhos Country Llanddeiniolen