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“Comfortable stay”

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Best Western Plus Bentley Hotel & Spa
Ranked #1 of 1 Hotels in South Hykeham
Certificate of Excellence
Somerset
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Comfortable stay”
Reviewed December 11, 2012

We were limited on choice for booking a hotel in Lincoln whilst the Xmas markets were on. Nevertheless the Bentley hotel did have some rooms left and it was good value for two rooms for a one night stay. The rooms were spacious, comfortable and clean. Breakfast choice was good and plentiful. It did get a bit busy but the staff opened up the conservatory area to ease the pressure. The staff were more than helpful booking us a taxi when we wanted one. The location was good as it’s just on the outskirts of the city and easy to get to. We would certainly use this again when we visit Lincoln.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrTSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, December 12, 2012
Thank you for your swift review re your stay here with us.
Its good to hear that you were happy and I am delighted to hear that you will stay with us again.
We will look forward to welcoming you again
Very Merry Christmas to you
Best Wishes
Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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768 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Coventry, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2012

From the minute we arrive in the hotel the staff could not be any more helpful they are so welcoming .we tried the Christmas party night this year and that was great fun there was only 4of us but that didn't matter they made us feel so welcome ,and as for the spa we had a few treatment and everyone of us was so please with what we choose overall a fad weekend

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, December 10, 2012
Thank you for your swift comments .
We love them !!!!!!
What can I say except a big thank you for your lovely words describing your stay with us for the second time
I am so pleased you enjoyed all our facilities and look forward to seeing you again hopefully in the not too distant future.

Sincerely

Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 9, 2012

We couldn't book a hotel in the cenre of Lincoln with the Xmas fair on. having booked the bentley we arrived and to be fair thought from outside didn't like the green colour it was painted. But once through the door we had a great time. The staff were a big plus to this hotel, very friendly and attentive difficult to fault. The evening meal was very good and the breakfast tremendous.( and still the staff and management were great) I would stay here again and would recomend this Hotel.

Room Tip: top floor was very warm
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaronYorkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, December 10, 2012
What can I say ?
From all our team here at The Bentley Hotel a huge thankyou for all your positive comments.
We aim to please and you make it worthwhile.
We wish you a Merry Christmas
Best Wishes
Carole Wootton
On a light note . I dont like the colour green either. Builders twisted my arm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
1 review
Reviewed December 9, 2012

This was our second stay and we could not fault it. We arrived early and knew the two rooms would not be ready as previous guests had not vacated them yet. The receptionist offered to store our luggage, explained facilities of hotel and then ordered a taxi to take us into the city. The rooms were a good size, extremely clean, nice white fluffy towels in the bathroom and toiletries to use. The breakfast was first class, with a wonderful choice of breakfast foods. We enjoyed a drink in the bar, settling into comfy chairs and sofas. The staff were friendly and polite at all times. Can't comment on spa facilities as we did not use them, but noticed other clients going in to use them. We will definitely return.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdnaP9391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, December 12, 2012
Many thanks for your swift review.
We are thrilled to hear that you enjoyed your second stay here and our team are always pleased to receive such positive feedback. Our staff especially will be pleased as comments like this are always warmly appreciated.
We hope that it will not be long before you stay with us at the Bentley again and we hope you have a very Merry Christmas.
Best wishes,
Carole Wootton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 7, 2012

Just returned from a 3 day Weekend break. I must say that we were impressed with the quality & cleanliness of the room. The breakfasts were first class, and the varied choice of dishes on the Evening Menu was a delight. The staff thoughout were very polite and friendly. Would definately go again

Room Tip: If you have a choice, choose a room that does not face the A46, as the traffic is quite noisy.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PETE J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, December 8, 2012
How kind . Thank you so much for all your positive comments . Our team will be so happy to hear of your satisfaction. They really do care and comments such as yours give their morale a boost.
I hope you will stay with us again in the near future.
Many thanks again and I hope you have a very happy Christmas.
Best wishes
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2012

A senior member of the managment team messed up the food orders with my table and several other tables. The bar staff tried to inform the manager of his mistake but the manager rudely told the bar staff that he did to want to hear this.
Not only did this result in a 10 minuite delay in my food, it also cause an air of tension within the whole bar. Once the manager eventually brought my food my friends had finished their food, an apology at this point would have been sufficent. Thankfully a member of the bar staff did apologise but as it wasn't his fault I feel the need to write this comment.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottnfirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, November 29, 2012
Thank you for your review ,I have looked into the incident and find that the chef unfortunately mistook the burger order and the incorrect one was served to you . This was rectified as soon as possible . The bar was extremely busy that evening and the manager on duty had to step in quickly. I can only apologise if you thought his manner was arrogant , he assures me he tried to apologise at the time..
I hope the rest of your stay was enjoyable.
Sincerely
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west midlands
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 19, 2012

We found the Bentley Spa Hotel to be ideally situated for a visit to Lincoln. It was chosen because of the spa facilities which we enjoy using whilst away, the pool area was excellent with steam room, sauna and jacuzzi, although we did find the temperature of the pool too cold.
The hotel staff were friendly and attentive and the breakfast was more than adequate with plenty of choice.
We had an executive room on the second floor which was large and comfortable.
The canvas pictures on the walls to us were a talking point as they looked lovely, it would be good to know where they were taken.
All in all we enjoyed our stay and would return or recommend to others.

Room Tip: Choose the executive room as they are larger and more comfortable.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rosebudWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, November 19, 2012
Thank you so much for your kind review.
I am so pleased you enjoyed your stay with us here at The Bentley . It is always good for the teams morale to hear of positive comments as they try very hard to please our guests..
As for the pictures in the corridors ; most of our guests such as yourselves appreciate them and many recognise the places.We receive many compliments and comments.
Thank you once again and I hope we will see you again in the not too distant future.
Very best wishes
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Bentley Hotel & Spa

Property: Best Western Plus Bentley Hotel & Spa
Address: Newark Road | South Hykeham, South Hykeham, Lincoln LN6 9NH, England
Location: United Kingdom > England > Lincolnshire > Lincoln > South Hykeham
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in South Hykeham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Bentley Hotel & Spa 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN PLUS Bentley Hotel & Spa is privately owned and ideally located on the outskirts of Lincoln. It is the only hotel with a fully equipped gym, indoor swimming pool and brand new state of the art Spa. This is a prime location which is ideally located only 8 minutes from the A1 at Newark, and being on the end of the Lincoln by-pass we are only 5 minutes away from the city centre, perfect if you are visiting for business or coming to see Lincoln's beautiful and historic Cathedral and Castle with their extensive grounds. Other facilities in the Leisure Club include: Jacuzzi, Sauna & Steam Room. We also have a hydraulic hoist on the pool side for people who require help climbing in and out of the pool. The hotel is open to the public with the Martini Bar, Jewels Restaurant and the Spa. We offer Free Internet WiFi access for patrons in all bedrooms and conference suites. The Bentley Hotel has state of the art conference facilities catering for all types of events from 2 delegates up to 350 delegates in various sized suites all with Air Conditioning. The Hotel is licensed to hold Civil Ceremonies & Partnerships in three of our suites, all of which can hold up to 100 guests. We can also cater for all types of Wedding Receptions, Private Dinners and Charity Balls.Check out our special seasonal accommodation offers all through the year. ... more   less 
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Also Known As:
Best Western Bentley Hotel And Leisure Club
Best Western South Hykeham
South Hykeham Best Western
Best Western Lincoln
Lincoln Best Western
Best Western Plus Bentley Hotel & Spa Lincoln/South Hykeham, UK

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