We rented a three bedroom "standard" vacation home from sherkston to attend our son's wedding, which was held at the resort. On confirming the 7 day stay reservation (4 months prior to arrival) we advised that our group would be comprised of 6 adults and one child (my husband and I, our son's three siblings, sister in law and grandchild) all of whom live out of Province. Since Sherkston offered a wedding package (discount), our expectations were that we would be located near either the ceremony site on Elco Beach or near the banquet hall located on the Quarry Beach. Our initial impression on arrival was disappointment. The location was in Evergreen, as far away from either wedding location as possible, on a street that looked like an army barracks. The skirting was missing on our home - making the site look unkempt - an embarrasment for welcoming other out of town wedding guests, including the groomsmen and our son, the groom, who used our "home" as their gathering place on the day of the wedding. The master bedroom had a double bed (even though the description said queen), the second bedroom had a small double and a small single bunk and the third bedroom had two single bunks ... all these beds would have been suitable for children, but were very cramped for adults. The "living" space was large enough to fit a small couch - nothing else. Overall, the unit was clean, however, there were no linens for any of the beds - the online "what to bring list" provided with our confirmation only indicated that we needed to supply linens for "queen" bed so we hadn't brought any more (which would have been difficult to bring anyways, due to flight luggage limitations). There was one pillow and one light cover blanket provided per bed - one was dirty (grass and sand) and unusable. Linens were supplied for the beds once request was made at customer service, however other service requests were ignored - screen for patio door was missing and main door had to be slammed multiple times before it would close. Request to customer service to change location to be nearer the wedding was ignored. Wedding coordinator admitted that home rentals and weddings are two different departments. It is obvious they don't even try to fix issues that overlap. Overall impression of customer service is that they just don't care. Going out of their way to accommodate guests who are not owners is not their priority. We were in the Niagara region for a wedding and were not interested in the pools or other activites. Whole point of entire family staying at Sherkston for wedding was to be near wedding venues to avoid drinking and driving - but we needed to drive due to distance. Glad our out of town wedding guests decided to stay at area hotels rather than at Sherkston. Please note, I have never before posted a negative travel review - this is my first time.
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- Sherkston Shores Hotel Sherkston