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Reviewed 3 weeks ago

The hotel is very nice and everyone is very welcoming! The aqua fit challenge was super fun! My friend won it all and they upgraded her first place finish from a 20 minute massage to a free cabana with bottle service! Geronimo and Jorge were super awesome and awesome MCs for the aqua challenge! Ronnie and Monica were awesome staff members! If you’re here on a Thursday join them, the aqua fit challenge takes place at the pool at 11am.

I recommend anyone looking for a fun and gorgeous all inclusive hotel book with planet Hollywood! Shout out t the best bartender Flor!!! She hooks it up and makes a mean guarosour!

Adrianna and the rest of the hotel staff thanks for making my friends birthday the best!!! Pura Vida!!!

Date of stay: September 2019
Trip type: Traveled with friends
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunityManagerPHCR, Gerente at Planet Hollywood Beach Resort Costa Rica, responded to this reviewResponded 3 weeks ago

Dear Helen C,

We love to know that you had a fabulous time, and that we could exceed your expectations, especially with our service.

We strive to deliver a great vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services, and entertainment options. Comments like yours are our best reward.

Pura Vida!,

Jonathan Iriarte 
General Manager 
Planet Hollywood Beach Resort Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This is a new hotel so is growing and learning, staff are too gentle, kind and always willing to help. rooms are beautifull, jorge and geronimo at pool activities very funny
The restaurants that serve dinner do need to get better beacause they lack some quality in attention
The buffets were excellent
Both pool bars were great and exc cocktails
Luis Great mixology man
The beach is AMAZING !!! Costa rica <3

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank AleQ39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunityManagerPHCR, Gerente at Planet Hollywood Beach Resort Costa Rica, responded to this reviewResponded 3 weeks ago

Dear AleQ39,

We love when our staff goes all their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole team, we are sure it will make them happy. 

Thank you for your important feedback, your important comment has been sent to the matter department.

We are sincerely looking forward to the pleasure of welcoming you again at Planet Hollywood Beach Resort Costa Rica for another star class holiday.

Pura Vida!,

Jonathan Iriarte 
General Manager 
Planet Hollywood Beach Resort Costa Rica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The room is absolutely beautiful with such comfy beds. Drinks are great and the bartenders are nice. Especially Flor at the pool. There is a fitness challenge every Thursday morning and all the staff were great. You can win a free massage or bottle of wine and all the fitness staff are so cool and funny. Be sure to check out the challenges by the pool. There is entertainment and shows every night. The 80s/90s night was particularly fun.

Date of stay: September 2019
Trip type: Traveled with friends
1  Thank Jewels8913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunityManagerPHCR, Gerente at Planet Hollywood Beach Resort Costa Rica, responded to this reviewResponded 3 weeks ago

Dear Jewels8913,

We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday.

We are sincerely looking forward to the pleasure of welcoming you again at Planet Hollywood Beach Resort Costa Rica for another star class holiday.

Pura Vida!,

Jonathan Iriarte 
General Manager 
Planet Hollywood Beach Resort Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The majority of reviews are written by American visitors, who, I believe are easier to please than Europeans. Hence many 5 star reviews, when in reality they should be lower. To receive 5/5 means that everything is perfect, this is categorically not the case here.

The site is less than a year old, it has not aged well and is already a little shabby( cracked tiles around pool area, shabby carpets in lobby and generally poor decorating quality). Cleanliness leaves much to be desired, they do not possess a vacuum cleaner! Subsequently all carpets are filthy, those in the lobby area are, would you believe, swept with a dustpan and brush and are in desperate need of a good clean.

Bedrooms are roomy and comfortable, the showers and baths are good but it can take up to ten minutes for the water to be warm enough. There are plenty of towels and free toiletries. The turndown service was very hit and miss. The balcony was full of insects and was not cleaned once during our stay.

Only two of the five main restaurants were open in the evenings during the week. Weekends saw a huge influx of locals and this resulted in a wait of up to half an hour to get into the main buffet. The tables were continually stacked with dirty dishes, nowhere near enough staff. Food overall was not very good, it was often not hot enough and very bland.

Seating around the lobby bar area was extremely uncomfortable with the emphasis on phoney design rather than customer comfort. The bars continually ran out of popular drinks i.e. Baileys cream( they try to fob you off with a cheap local cream) some scotch whiskies constantly ran out. Waiter service in the lobby bar is almost nonexistent and glasses tend to accumulate on the tables. They have not got enough staff.

There are no tables, chairs and umbrellas in the outside bar areas. I don’t want to lie on a sun lounger, I want to sit in a comfy chair at a table where I can read my book, watch the world go by and sip a pleasant drink.

The resort is not disabled friendly, most of the external stairways do not have handrails which is very dangerous. On the plus side there are buggies that whizz you around the resort. These buggies are definitely required as the resort is on a very steep slope.

On the whole the front line staff work jolly hard but there are not enough of them, they are terribly let down by the senior hotel management who seem to try to avoid customer contact at all costs!

If you don’t use the tour and travel services provided by the hotel they will insist that your taxi or minibus stops at the barrier a fair distance from the lobby, you are then collected by cart, what a performance.

All in all this resort is not worth the premium price(the extra for star class is nothing but a joke). Last year we stayed at the Riu Palace a few miles up the road, the food and drink were better and it cost far less, even though it was also a five star resort.

Come on Planet Hollywood, get your act together and start delivering.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank 2smiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunityManagerPHCR, Gerente at Planet Hollywood Beach Resort Costa Rica, responded to this reviewResponded 3 weeks ago

Dear 2smiler,

It is my deepest regret to read that you went through such inconveniences during your recent stay at our property; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service.

Pura Vida!,

Jonathan Iriarte 
General Manager 
Planet Hollywood Beach Resort Costa Rica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I had the most amazing workout with Geronimo. The gym is clean and well equipped. The fitness schedule was very well mixed with workout for all levels. I took the star class package and I’m happy so far... I had room service one morning for breakfast and it was fantastic.... I love the technology used throughout the resort to enhance efficiency and communication.. I had a personal rider that I was able to call on for any information I needed... so far I’m having a great time and really good food...now I’m off to hydrotherapy at the spa..

Date of stay: September 2019
Trip type: Traveled solo
1  Thank Fraeul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunityManagerPHCR, Gerente at Planet Hollywood Beach Resort Costa Rica, responded to this reviewResponded 3 weeks ago

Dear Fraeul,

We love when our staff goes all their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole team, we are sure it will make them happy. 

We are sincerely looking forward to the pleasure of welcoming you again at Planet Hollywood Beach Resort Costa Rica for another star class holiday.

Pura Vida!,

Jonathan Iriarte 
General Manager 
Planet Hollywood Beach Resort Costa Rica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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