Our first time staying here...upon arrival when checking in, they told me my reservation had been canceled because i booked with a third party & was to check in a day earlier but did not. Luckily they did accommodate me. Crazy! Next time i will know better as to call a hotel to let them know in advanced will i will arrive. (Even if the room has already been paid for.) Rooms are very clean & cozy, staff is nice. As for the restaurant Cima, not such a hit. The menu is very limited in the choices they have to offer, for dinner as well as breakfast! The market is nice for a small bite for breakfast. The lift cafe is nice for kids to eat. Overall nice, but for the price i'll stay elsewhere.