In the high season when a room is $200 this place falls seriously short. Pros, the restaurant staff and employees are friendly and the food was pretty good and a relatively good value for being on the beach. i recommend the restaurant.
The rooms are pitiful, so for $200 we were VERY DISAPPOINTED.
First room 101 smelled of urine and mold. You are paying for AC here and the AC only worked one night, broken the next. We went to ask for help and no one was around. ALSO...THEY DON'T TELL YOU IF YOU DON'T INQUIRE BUT THEY TURN ALL ELECTRICITY OFF FROM 5AM-7AM....(one morning 4:15-7:45am and i know this because i was awake from being so uncomfortable!) So you wake up at about 5:15 sweating your butt off.
Then we had to move rooms (now to 103) that they said the AC worked great..... but all it did was blow warm air around the room. no cold or even cool air. and this room was on the bottom floor not facing the beach so NO AIR WHATSOEVER and also smelled terribly of mold. now i understand why they put incense in the rooms..... so you can smell that instead of the mold. gross.
Beds are hard as rock. did not get a good night sleep while here.
i most certainly would not stay here again nor would i recommend it to anyone i know. i would go eat here again.
oh....also..FYI.....yes beach is gorgeous....but your in Tulum so how could it not be? but small beach area and the chairs are all cramped together. if you dont get out there early especially on the weekend forget getting a lounge chair.
- Official Description (provided by the hotel):
- The Om Tulum Hotel Cabanas and Beach Club in Tulum, Quintana Roo, Mexico is born from this eternal philosophy. It takes light, water, stone, and wood to create a verdant oasis where you can find harmony. Stroll along the stone pathways or landscaped gardens in the warm sunlight. Lounge in a hammock under coconut trees. Embrace the vastness of the Caribbean Sea as you curl up your toes in the fine sand. Bask in the romantic aura of a nature-inspired cabana. Please Note:* This property is on Tulum beach, about 5 km from Tulum downtown.* Parking is available free of charge in our private lot across the street.* The receptionist is on duty from 8 am until 11 pm* If checking-in after 11:00 PM you will need to make arrangements ahead of time.* Electricity runs from 8 am until 12 midnight, with intermittent breaks for generator maintenance. * There are no electrical outlets in guest rooms.Check-in: 3:00 PM Check-out: 11:00 am. ... more less
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