Adriana & Jonathan's condo was the perfect place to stay for a first trip to Tulum (and for that matter, a 2nd, 3rd, or every time).
Rosy, the property manager met us upon arrival, showed us around and offered some great pointers on where to go in the first days of exploring. Adriana & Jonathan were incredible attentive by responding to all emails I sent when setting up the rental and then later one or two texts via "whatsapp" once we arrived . I had contacted Rosy via standard text upon arrival in Cancun. She couldn't respond directly and was immediately in touch with Adriana & Jonathan. I soon received a whatsapp text asking if all was ok. All was great and I called Rosy directly when we arrived. From that moment forward everything was perfect.

I realize that the more great responses about A & J's place the harder it will be to book it, but everyone should truly have the best time when they stay in Tulum and their place makes that possible for sure.
You have all you need when you are there. It's only a short walk to the grocery store, and a bike ride to the beach (on bicycles they have provided - also one of the bike rental shops on the beach strip even blew up the tires for free - we left him a tip).
The pool is beautiful, the condo grounds and pool are tended constantly (we saw pool and interior walkways being tended nearly daily.) We stocked up on groceries from the Chedraui grocery store our first night in town and cooked some meals in house on some nights.

Tulum is an amazing and beautiful place to be, to renew, recharge, explore, enjoy, and it was made that much better being able to come 'home' to a comfortable place to stay. A great home base. I can't recommend it more highly - it will make your stay incredible as it did mine.

The condo was great - perfect for our family. Very clean in the condo and on the property. The beds were insanely comfortable; kitchen was well equipped. There was a slight paint smell, probably from outside, but it was not bothersome. The owners were responsive. Rosy the property manager was very knowledgeable, and her recommended taxi driver, Juan, was so honest and amazing. On bikes, the condo was close to the town and the beach, but farther than I had thought it would be, as the condo itself is quite deep into the Aldea Zama complex. The pool was cold but clean - it was too deep for my kids to stand in, so we didn't use it much.

We came to Tulum with two other couples. The six of us stayed in the flat and it was amazing! We were really well looked after by Rosy the manager and the owners who had very helpful instructions as well as plenty of tips on what to do and eat.

The condo is very pretty and the common parts make you feel like you are in a special place. Very tropical! There is a small terrace where you can hang out which is perfect for evening drinks. We had rented a car which we could park right next to the flat. We sometimes used taxis as these are cheap and easy to call via WhatsApp.

The flat is brand new, spacious, it has everything you need (even an electric orange juicer for fresh morning juices!!) and is decorated with lots of taste. The beds were suuuuper comfortable, two of our friends slept on the convertible couch which they said was very comfortable, the sheets were soft, there were plenty of towels and each bathroom had a set of lovely local honey soaps. We could use the bikes to go to the beach or the supermarket, both of them have a big basket in front. All the windows have good mosquito screens so not worrying about bugs coming in. And bonus, the internet connection was extremely good!

Overall a great experience, I wish all holiday rentals were like this one! Tulum and El Paraiso we will be back!

We had a fun and relaxing stay here with a group of six people including two kids. The kitchen had everything we needed. The bedrooms and bathrooms had cosy sheets and towels. The condo unit is secure and clean. The shared areas around the pool are well-kept with natural vegetation (birds included) and quite a bit of room to hang out. Rosy the rental manager was very helpful. She booked us airport transfers and gave us useful advice on day trips, beach access, and good places to eat. The distance to Tulum and the beach was too far for our six year old to walk easily, but it is straightforward and inexpensive to order a taxi or walk out to the road (about 15 minutes) and hail a taxi. We mainly used the bikes for morning trips to the supermarket, but we also rode them to town and the beach. One bike was in good shape, one not as good although still rideable.

We stayed for just over two weeks in this gorgeous condo in Prana, in Aldea Zama. The location is perfect, equal distance between Tulum town and the beach!
This is by far the nicest condo we have stayed in (we come down to Tulum every year for a month and try different places in Aldea Zama) bur we will continue to keep renting this condo from now on if it is available for us...
It had everything you could possibly wish for in a rental home, 2 beautiful bedrooms with their own baths, the most comfortable beds we could have dreamed of, and a third 2 piece bath off the living area. The kitchen was lovely, everything you could need to cook and make margaritas! The laundry was a bonus as well even if just to dry towels after the day at the beach!
The living room was more spacious than we could have asked for, the smart tv had the best picture we've ever seen, and we are trying to find the same one now for our home!
Dining room table was lovely, but we tended to make something and then sit outside on the patio to eat!
The pool is right outside the door and was perfect for a refreshing dip after biking home from the beach!
Overall the nicest place we've stayed in Tulum!! We can't wait to go back as soon as possible!
The owners, Adriana and Jonathan are wonderful. So amazingly easy to deal with and even worked a miracle to allow us to check in 4 days early when our other beach rental fell through at the last minute!
The property manager Rosy is also amazing, arriving right on time each time we needed her and gave us great info about places to go and things to do!
The taxi driver Juan was amazing too! We used Whatsapp to contact him and if he was busy, he would send his son's taxi. He was the best rate of any taxi for sure!
I could go on and on.. I would highly recommend this beautiful place to anyone: a couple, two couples, a family, and especially someone who needs an accessible ground floor accommodation!
10+++++

Myself and four friends state here for three nights while staying in Tulum.

The apartment was pristine, very clean, modern, spacious, bright ... everything you want from accommodation, I wish this apartment was available in my home town as I would love to live here !

Spacious rooms, beautifully decorated the beds were like sleeping on clouds ! So comfortable ! We were able to cook and enjoy our evenings in the apartment thanks to the kitchen and large dining table, where is also iPod dock so the music was covered.

There are balcony in each bedroom, it is a ground floor apartment but from the living space there are large glass doors to the patio area with seating and it is right in front of the pool.

The pool is amazing an the whole apartment condo is beautiful, there is even an area next to pool to cook and eat gathering around he pool.

I could go on about this apartment I recommend it so much, it is quiet so wouldn't recommended for loud groups at all.

Also in the welcome book there is a taxi number for Juan, he took us round for the three days he was very nice and suggested places to go.

I would recommend visiting the ruins and cennotes.... beautiful!!!

Ask any questions if need