we stayed here in October 2007. at that time, zulum was still a new property & the view from the second story beach front room was amazing.
but, while we waited forever for breakfast one morning, the cleaning people cleaned our room. when we returned to the room, I saw that I had left my wallet on the coffee table & later realized that money was missing from it. I knew I shouldn't have left it out in the open so I didn't mention it.
then the next day, after the cleaning people had cleaned again, I noticed that a travelers check was missing from my purse that was hidden underneath all my clothes in the closet. I had to report the incident to the police in order to be reimbursed for the missing money.
After reporting the incident, I told management what had happened & they refused to believe that their employee(s) stole from us. they thought I was lying or had lost it myself. I'd never had anything like this happen before & couldn't believe they were ignoring the situation.
overall, I loved the view & actually liked the swinging bed. I do remember the electricity & the shower being spotty, but I
just chalked it up to being "eco-friendly". I definitely didn't feel safe after the theft incidents nor did I want the staff in my room again, but most importantly, I didn't feel like the management truly cared about their guests.
I'm writing this review nearly 5 years later so clearly I'm still annoyed.
- Official Description (provided by the hotel):
- We are almost sure that after being here only one day you will be thinking about changing your return ticket or even canceling it and staying for good (nothing can be farther from the truth, it happened to us and many other people). but don't worry we have 18 different Cabañas to choose from to make it your new home. ... more less
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- Also Known As:
- Zulum Beach Club + Cabanas Hotel Tulum