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“Sometimes paradise can be inconvenient.”
4 of 5 bubbles Review of Amelie Tulum

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Amelie Tulum
Ranked #90 of 93 Hotels in Tulum
Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Sometimes paradise can be inconvenient.”
4 of 5 bubbles Reviewed March 26, 2009

I traveled to Tulum for the wedding of a friend with a large group, we had most of this hotel occupied with 20-30 year old couples. Amongst our group there was a wide range of reactions from abject spoiled-American horror at the less-than ritzy conditions to blissful acceptance of the gorgeous surroundings.

I read many of the reviews here (after I had reserved my room) and had a lot of apprehension going in. At first my fears were mostly confirmed. No power, check. Strange smells, check. No fridge/tv/microwave/fan, check. Funky (though clean) bathroom, check. Hard bed, etc.

But then I walked out the door.. and the beach was glorious. White sand, pure aqua waves and sun that even when overcast and stormy was still warm. We swam in the waves and in the salt pool (it was clean when we arrived but after a few days was looking slimy) laid in the sun and sat out on the porch with many a drink. The stars as well were amazing and the birds, lizards and lush plants were a delight.

Some in our group could not take the lack of accommodations and actually changed hotels. Some just bit ched endlessly. I was a little put out at the price (we paid 150$ after taxes) for the level of service, particularly since some things like having the power on were just a matter of complaining leading one to believe that service was withheld intentionally to keep the costs down. Also they outright lied about the restaurant, they turned the 'vacancy' sign away when the hotel was full but kept the 'restaurant' sign up the whole time and put up another sign about a continental breakfast . The only food/drink of any kind offered was some weak coffee and some complimentary bottles of water.

For me the negatives were not as big a deal as I thought. The lack of appliances was meaningless, anyone who would stay inside in paradise watching tv is a fool. The only time I wanted the power on more was when I had to use the john during the day and could not see in there without the door open. We were on the first floor and I really missed being able to leave our door open at night to get the breeze and listen to the waves. The AC was plenty to keep the room sleepable and usually turned off well after we were up and ready to go.

When I go back to Tulum (and I will) I don't think I will stay at this hotel again. There were other places that seemed cheaper with the same or better amenities (hammocks, screen doors etc.) except for the ac. If you have ever been camping and did not whine the whole time you can probably handle this place and have a great time but I am still not convinced the price is reasonable and the dishonest presentation left a bad feeling.

Oh and btw, the spa consisted of a sign that read 'Therautic Massage' which was pretty funny at least.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jonzes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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337 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
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English first
Ottawa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 2, 2009

We arrived at the hotel just before midnight after a long days journey which involved driving our rental car from Cancun to Tulum. We were greeted by the hotel security guard that patrols the grounds at night who woke up a staff member to check us in.

Our room on the second floor overlooking the ocean was very clean and had air conditioning that functioned from approximately 5pm - 9am in the morning. This is due to Hurricane Emily (2005) that destroyed the power lines from the town to the beach. Most of the beach is on generator power only and is limited to evening and night use.

We had also requested a small bar type refrigerator that was in the room . Even with the power off during the day the refrigerator kept the drinks and food cold that we had purchased at the supermarket in Tulum. There is no food or drink for sale at the hotel but there are a few small shops on the beach road that sell beer and cold drinks.

We awoke the next morning and went downstairs to the outdoor dining area for fresh coffee. There is a free continental breakfast available and a cooked breakfast (eggs, bacon and bean) is also available for less than $5 US.

There is no lunch or dinner available at the hotel but there are many restaurants along the beach that cater to tourists and there are many more in Tulum that cater to both locals and tourists. I would recommend renting a car and driving to Tulum irregardless of your hotel since it allows you to visit the town and surrounding area at your leisure otherwise you be reliant on taxis or hitchhiking.

The beachfront is gorgeous, fairly quiet and is ideal for walking, swimming, sunbathing or just chilling. The hotel also has a salt water swimming pool which we used once but we preferred to swim in the ocean. We stayed for four nights and had a very relaxing peaceful time. When we craved a bit more excitement we went into town but were always happy to return to the serenity of the hotel.

The rooms are simple and clean with a clean comfortable bed with a small closet and drawers. The bathroom follows the same model with a toilet, sink and standup shower. Although the water pressure is not excellent the water was always hot.

The room was cleaned everyday and the staff was very friendly and helpful with restaurant recommendations and providing extra bathroom and beach towels. Their English is not that strong so I would recommend learning a few Spanish phrases or bringing a phrase book with you.

The hotel mainly caters to the type of traveller that is looking for a peaceful relaxing holiday without the brash resort type guests. If you are looking for a resort style environment with constant staff attention I would not recommend this hotel. But if you are happy in a quiet, relaxed environment and can function somewhat independently then I would recommend Hotel Parayso.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank qprcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed February 7, 2009

Friendly staff and lovely beach can't make up for serial flaws in design, construction and maintenance. There's no power during the day - and the toilet is in a windowless room. No counter space for toiletries. No mirrow for shaving. Towel bar ripped off long ago. Weak shower pressure & volume. A/C didn't work - they replaced the controller but it never blew chilled air. Randomly placed cat-sized holes in baseboard walls. Badly miscut hole for ceiling fan, wiring for ceiling fan - but no ceiling fan. Balconies are shared, yet the only opening window is the door to the balcony, giving others access to your stuff. Bar & restaurant claimed but we saw no activity to suggest either. This is priced like a boutique hotel but he reality is unprofessional and frustrating.

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank herenow_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tulum hotels

phila
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 28, 2009

my wife and i just returned from 2 wks in mexico.isla mujeres for 5 days and hotel paraiso for 10 days. isla, where i have gone for ten years has changed. the magic is gone.too much new building, beach erosian, unhappy waiters etc. the magic went to tulum(probably always been there and i just didnt know it.) we didnt have a complain about anybody or anything at parayso. part of the charm is the two spellings of the name. rooms are not fancy, but super clean and comfortable. plenty hot water. sink frige comfotable bed, deck over beach. the staff, although not much english, were so warm and accomadating. no problem having our need met. carlo, the mgr is working on his english and us on our spanish, so we had a good time together. his english is doing much better than our spanish.there is a big ,gentle dog on the beach who asks you to throw a coconut into the ocean for him and he swims in and brings it back for you to do it again.resturants in walking distance on the beach and complimentry breakfast at parayso. i would send anyone who is looking for a laid back beach vacation. tulum is not abou the ritz carlton or the 4 seasons. tulum is about PARAYSO. we have already made reservation for next year. same hotel, same room

  • Liked — location and warmth of staff
  • Disliked — we actually liked everything
  • Stayed January 2009, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank barttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 25, 2009

My girlfriend and I spent 5 nights at Parayso Hotel from 12/31/08 to01/04/09 and had a great time. I’ve been going down to Tulum for 20 years; it’s come a long way from the days where you could only rent an open-air palapa with a couple of hammocks inside. The area is beautiful, but also still in an ecologically sensitive zone, which means there are tremendous tradeoffs with human comfort at all the hotels and houses in the hotel zone in Tulum. The government has restricted the availability of city water, sewerage and on-grid electricity in the area as well as restricted the type of building structures in the area. Hotel Parayso has the same issues I’ve seen at all the other places I’ve stayed at in the hotel Zone: quirkiness of generator driven electricity, some limits to fresh water and various pieces of equipment showing the quick wear and tear that sun and salt wreak on metal, plastic and wood.

What we liked: Incredibly beautiful and fully swimmable sandy beach, comfortable room with small fridge and AC (although didn’t need this trip), clean pool which we used a few times (very few places have a pool on the hotel zone), pleasant folks running the place, parking in front of hotel (some places don’t have any), serenity of the area.

What we thought could use improvement: Little more shelving or drawers to store clothes while there, beach chairs/lounges could be upgraded, better timing on cleaning of rooms and more/bigger towels, more thorough cleaning in the bathroom area, and a little more attention to the little details of sprucing up here and there.

There are places that run a much tighter ship than Parayso Hotel but there’s a bit of a free flowing come and go as you like energy there that we found real comfortable for our come and go roaming that we like to do. There is no spa like indicated on the trip advisor name (hadn’t seen it discussed in the web site though), but they have a massage palapa near the pool if you want to call a masseuse. There is a palapa bar in the beach area of the hotel but it was not able to be functioning at that time. The owner indicated that permitting for such operations are very difficult and they’d had some authorities make them close the “Bar” portion of their operation until further notice or more bribes. Having been extorted by the police for “speeding” almost every time I drive down there and the attempted rip-off scams at EVERY Pemex station when you fill up, I am probably more aware and compassionate to the type of issues like this change the way an operator runs his/her business from week to week. In the Hotel zone it’s like this always… generator on the fritz, potable water delivery delayed for a day, propane delivery guy didn’t make it, maids not showing up…

We paid the high rate of $285 a night as we were there for the holiday timing. We thought it was a little high for the place, but we looked at all the other spots as well and they were equal to or much higher and sold out for this very busy time of year. You wouldn’t know there was a worldwide economic slowdown from the activity at Tulum. Overall good experience at Parayso Hotel, particularly good if you are the independent type looking for peace and quiet, not needing to have a restaurant/bar on site or drinks delivered to your lounge chair.

Stayed January 2009
Helpful?
1 Thank ATXWorldTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 25, 2009

We totally enjoyed our stay and will be coming back. The rooms are far superior to a lot of what you see in Mexico. The staff was more than willing to take care of our needs.

I would recommend this place (and have already!) to anyone looking for a nice beach vacation spot.

  • Liked — Awesome location
  • Disliked — Nothing
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank aruonthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed January 24, 2009

Huge dissapointment when checking in at at Parayso. Here is the list:
The reason why we chose this hôtel over other less expensive hôtels , because it falsy advertised certain amenities:

Power only available after 5
Non existing bar and restaurant
Filty pool
Run down rooms
From luxury sheets to hard sheets
No towels when needed
hotel is filty
Trash everywhere
Poor or no management at all
Wifi available poorly ( if available )
opposite tourist room, same settings( british couple) were charged $130/ night, whereas we were charged $285, which is insulting.
Other tourists bargainned the price.
Sink in the kitchen is clogged.
WE had to ask for everything( room wasnt ready :needed forks, plates, cups and fridge)

This place isnt worth more than $100 per night
We are expecting a logical and decent refund .
All amenities shown in your website dont exist in reality.
it's not a spa, there is no spa, there is no bar, no restaurant, no service, no towels when you need them ( we were given a couple of hand towels one day )
the place has potential and it's worth $100 a night, but we were charged $ 285.
the only beautiful thing in there was the beach!!!
we have never had a refund, the person in charge Monica GALLAN, who resides in Canada asked us to stop by after we left, by email ! She knew we were gone !!

  • Liked — the ocean front, that's it !!
  • Disliked — false advertising !!
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank elgheurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amelie Tulum

Property: Amelie Tulum
Address: Km 8.5 Carretera, Tulum 96400, Mexico (Formerly Parayso Hotel and Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Suites
Hotel Style:
#12 Top resorts Hotel in Tulum
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Amelie Tulum 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
New Small Hotel with ocean front views,garden views, restaurant, bar and common area. Large pool, best beach and location. 24 Rooms. ... more   less 
Reservation Options:
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Also Known As:
Parayso Hotel Tulum
Parayso Resort Tulum

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