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“Cabanas Tulum Feb 26 -March 4”

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Hotel Cabanas Tulum
Ranked #8 of 101 Hotels in Tulum
Certificate of Excellence
Reviewed March 5, 2013

My wife and I spent a week's stay at Cabanas and had a delightful time.We were in the Deluxe room right on the beach ,quite a beautiful setting.The sand and water were amazing.Air conditioning was available from 7PM to 7AM but that was fine.The service was quite good,with plenty of towels,etc.
There was a difference in the non deluxe room where my son and family stayed.It was smaller and occasionally ran out of hot water.
The food in the restaurant was good and the menu was pretty varied.(we mainly ate breakfast there.

Room Tip: choose the deluxe or deluxe suite with access to the swimming pool if that is important.
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  • Stayed: March 2013, traveled with family
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1  Thank EdS218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded March 6, 2013

Dear Guest,

It was very nice having you and your family as our guests and how wonderful to know that our staff lived up to your expectations and our Hotel amenities were exactly what you had in mind when researching for a beautiful and tranquil vacation spot in the Riviera Maya.
Again, thank you very much for being our guests and we hope to have the pleasure to welcome you back at The Beach Hotel (Deluxe part) or Cabañas Tulum in the future.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 - 361 of 838 reviews

Reviewed March 5, 2013

I did a great deal of research prior to choosing Cabanas Tulum. Their beachfront superior deluxe rooms are every bit as close to the beach as is depicted in their website's photos.
We enjoyed the tranquility of the non all-inclusive environment. The layout is quite compact so we certainly didn't find it inconvenient to walk to the front desk every day for our breakfast vouchers.
Job well done as far as cleanliness in all areas -- our room, the restaurant, the pool and the beach.
While we were told at check-in that the shower water is warm but not hot, we had water that was just as hot as home every time we showered.
The bed was very comfortable.
We had anticipated enjoying the rooftop patio but the lack of a table and chairs really limited its functionality.
The rooms are quite spacious and sparsely furnished. Again, another table and chairs in the room would be a nice feature.
There's a foot bath at the main entrance but it would be beneficial to have one off the patio doors as well.
Our other suggestion would be to add a mini fridge to the rooms.
We thoroughly enjoyed our eight days at Cabanas Tulum.

  • Stayed: February 2013, traveled as a couple
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1  Thank CaribbeanDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded March 6, 2013

Dear Guest,

We thank you for taking the time and leaving a review here on TA. You stayed in our Deluxe / Superior session which soon will be part of The Beach Hotel. We are glad you enjoyed staying with us and found the tranquility and "non all-inclusive environment" very pleasing. We appreciate also your feedback on the rooms as it is the best way to find out what our guests like or where to improve, so thank you for that and for being our guest.
We hope to be able to welcome you again on your next trip to Tulum Paradise.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

We walked up and rented this room the day of. It was right on the beach, clean, quiet and great staff. After checking out about a dozen other options on the beach, this was by far the best choice for your money. We were planning to stay for 2 nights and ended up staying for three. Not only was it right on the beach, there was also a swimming pool which was clean and quiet. I would go back to Tulum and would stay at Cabanas Tulum.

Room Tip: Ask for a room right on the beach.
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  • Stayed: February 2013, traveled as a couple
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Thank Kris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded March 5, 2013

Dear Guest,

we appreciate your feedback and on behalf of the whole team thank you very much for being our guests. We are flattered to know that you have fallen in love with our beautiful Hotel and strip of beach and that service and amenities fulfilled your expectations. We are looking forward to welcoming you back one day.
The pool area is part of our deluxe / superior section which soon will be part of our sister Hotel The Beach Tulum.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing

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Reviewed March 2, 2013

Stayed for 3 nights at Cabanas Tulum in February 2013 and it was a beautiful and romantic start to our 11 day trip. Stunning location and gorgeous spacious rooms. Arrived in the dark and could not take in the beauty until the sun rose and we could look out our beautiful front door on the perfect crossed palm trees and white sand beach out our front door. Marisol at the front desk is a Treasure! Restaurant has really excellent free breakfast and dinner was nice as well. Beautiful grounds and room was really well maintained and lovely. Just a hint take a flashlight if you plan to go anywhere after dark as the outside lighting in the south part of Tulum is non existant and it is really dark at night. Lovely spot and fantastic peaceful getaway that is removed from the huge resorts and is more private and fresh and unspoiled.

Room Tip: The ocean facing rooms are asolutely gorgeous and the beach is fantastic.
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  • Stayed: February 2013, traveled as a couple
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2  Thank Loch K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded March 5, 2013

Dear Guest,

Thank you for your review and being our guest, we are enthusiastic to read about your pleasurable stay at our property. We are so happy you enjoyed it and appreciated the hard work of all our staff members thinking about Tulum as a place in Paradise.
We hope you will visit us again in the future and again thank you for your nice feedback.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2013

We stayed at Cabanas Tulum in October 2010, and we're still trying to top it!

It is hard to imagine a more friendly, beautiful, simple (in the best way) and centring place than cabanas Tulum.

Travellers be warned, if you want flat screen TVs, DVD players, computers, video games, blaring music, pool games, and all that stuff the big hotels think we need, DO NOT go to cabanas Tulum! It's ain't there folks. If you want a place to be calm, breath in the cleanest air you've ever smelled, eat fresh seafood right from the boat, and swim in the moonlight on powder white sand go to cabanas Tulum!

We went with three kids (9, 7, 1) and they loved it just as much as we did. I can't wait to return and fancy checking out the new beach hotel rooms (my wife prefers the more rustic originals).

I cannot say enough about the staff (be warned they love kids and will make off with your babies making coo coo sounds to them, until you're ready for them to come back), the location, the beach, the feeling of the place. It is almost perfect. Plus it is only a super cheap cab ride from the town of Tulum and lots of natural activities.

I would love a more full flavoured beer at ziggys (tacate and corona are kinda bland) but other than that perfection!

  • Stayed: February 2013, traveled with family
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2  Thank BenhagonDesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded March 1, 2013

Dear Guest,

How wonderful that you still think about your vacation at Cabañas Tulum after two years time, this really means much to us. We remember your sweet little angels and how they enjoyed their beach holiday. Since you stayed with us there have been many changes to the better. Cabañas Tulum is still a family friendly Hotel but our adjoining sister Hotel The Beach is a small adult only upscale boutique Hotel. So should you consider to treat your wife and you to a special anniversary getaway, here we are! Again thank you very much for your lovely words and for being our guests,
We are looking forward to welcoming you and your family back, at Cabañas Tulum or The Beach.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

At first we were not very happy that we had chosen Cabañas Tulum but after 6 days we had really settled in and accepted the quirks of the place.
When we entered our upstairs ocean-view room we were hit by the fabulous view out over the beach and sea, but also by the fact that the room did not have one item of furniture except for the shelf above the bed. Nowhere to put our cases, nowhere to sit, apart from the balcony, no table to put our books on. The staff were very nice about it and eventually brought up a table and two chairs from the beach, but they agreed they had had complaints about this before.
To stay at Cabañas you must like SAND! It is lovely powdery sand but you are in it all the time and it tends to get everywhere in the room as it is sandy in the restaurant and right up to the room stairs.
The bedrooms had air-con between 7pm and 7am but, despite their efforts to repair it, ours was only working for 3 nights out of 6.
As mentioned before, breakfast was good but the tiny pieces of bread were very poor and we had to keep asking for more. A tip was asked for every time despite breakfast being included in the price. Also, you have to ask for a breakfast voucher at reception every morning which is inconvenient as it is a sandy walk there through the parking area.
We ate out most nights but it is very difficult to walk far along the road as there is no lighting and it is narrow and very busy at times. A taxi has to be taken and the fare into the town is set at 70 pesos so it is worth going and eating at one of the other restaurants as the menu did not seem to change at Ziggys.
A nice place to re-charge your batteries but remember it is 'eco' and so does not have many of the amenities of a large resort hotel: no TV, no room telephone, no furniture, but priceless sea views!

Room Tip: Upstairs ocean view rooms are away from direct beach access
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  • Stayed: February 2013, traveled as a couple
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4  Thank mungoandmaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded March 1, 2013

Dear Guest,

Thank you for taking the time to write a review about your stay at our Hotel, we are always eager to know about our guests' experience, preferences and suggestions.
As you have mentioned, when you first arrived you were expecting a big resort Hotel in a busy touristic area like Cancun and not a quiet place like Tulum with its beach and jungle vicinity. This is why we are even more happy that you fell in love with this little piece of paradise eventually, no television, nor phone or busy nightlife regardless, because this is what Tulum is all about.
Certainly, we apologize for the technical problem about the a/c, as our management explained you, we had to wait for a replacement part to arrive from a different city and since we were fully booked we could not change you to a different room. You stayed in our Deluxe section which soon will be part of our sister Hotel The Beach Tulum. Regarding your comment about the lack of furniture, it is to say the idea of open space is prevalent in the room design however we appreciate your suggestions. Thank you again for being our guest and we hope you will choose Tulum and us again in the future.

Muchas Gracias

Patrizia Pezzolla
Sales &Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

After learning of a booking error upon our arrival, we were put up in the hotel next door. Not a problem for us, especially when we saw how the management and staff stepped up to make up for it. The substitute room at Los Lirios was similar to what we were expecting at Cabanas Tulum. The restaurant not as nice as Cabanas Tulum, but we were able to eat at and use the sevices of either hotel. You might consider booking directly with the hotel rather than going through a third party website. I'm pretty sure the mix up was a result of poor communication between our booking agency and the hotel. On the third night we moved back to Cabanas Tulum, to an upgraded room. The staff and management of the hotel, restaurant, and bar were unbelievable when it came to great service and friendliness. We feel like we've met some great people and can't wait to go back. We've been to different parts of Mexico some 17 times,and this trip to Tulum was by far the best.

Room Tip: Although we didn't stay on the regular beachfront room we had booked, the Deluxe beachfront room...
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  • Stayed: February 2013, traveled as a couple
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2  Thank ScottandKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ctulum, Public Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded February 27, 2013

Dear Guest,

Thank you for your lovely feedback about our people and the Hotel of course.
We really appreciate your being so understanding about the booking mistake, friendliness and good service are paramount for us however we are all human and sometimes make mistakes.This is why we are even more thrilled to know that you felt so much at home at Cabañas Tulum & The Beach. It was great having you as our guests and we are looking forward to seeing you again in the future.

Muchas Gracias

Patrizia Pezzolla
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cabanas Tulum

Address: Carretera Tulum-Boca Paila, Km 7 | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Tulum
#14 Romantic Hotel in Tulum
Price Range: $277 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Cabanas Tulum 2.5*
Number of rooms: 24
Official Description (provided by the hotel):
Cabanas Tulum Hotel is located on a large stretch of beautiful beach, surrounded by coconut trees, and the turquoise sea. It's the perfect place to relax and reunite with nature. All of our beach front and Rooftop Jacuzzi rooms have breathtaking sea views from the terrace, while our garden view rooms are only a few steps away from the beach. Connecting rooms available on request. Enjoy free breakfast either at our health food restaurant Fresco's or Ziggy's, on site Spa, free bike use. ... more   less 
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Also Known As:
Cabanas Tulum Hotel Tulum
Cabanas Hotel Tulum
Tulum Cabanas Hotel

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