Our room, though quite basic, had a wonderful view through palm trees to the beach and sea. It was quiet except for the pounding of the ocean and strong winds through the palm trees. Just what we'd hoped for, though no chair or mirror in the room. The shower was sometimes hot, but not always. The hammock was stiff & sticky with salt = could have been a delight to relax in.
The breakfast took a long time - once we waited over 50 minutes for a simple order. The first morning we wondered why most people were reading or playing on handsets at breakfast - we soon knew.... Usually you were ignored for the first ten minutes. There is no fresh bread at breakfast yet in Tulum we found a very good bakery. The orange juice was generous and excellent. Everyday day at breakfast the waiter would ask for a tip. We ate dinner at the restaurant only once as we found it overpriced and the menu rather fussy and there were much better options down the beach.
We found some of the staff unhelpful as they would not impart local information for fear that if they told you anything about the local area you might be put off buying one of their tours.
The gardens were very well kept and it was lovely to be able to borrow bikes.More