We booked this for just 3 nights at the end of a 12 day stay in Mexico City and then Tulum. The website was very alluring.
The price was high but we thought that it looked great so let's splash out.
The hotel DID tell us that there would be a beach party on the Friday, but it did NOT say that what they really meant was that in this TINY complex of just 10 rooms which appear to be an add-on to a bar and restaurant, the music would actually be in the complex, under our window and in the room.
Reasons to visit:
Great reception staff
Vinyl record player and records in the room
Great pillows and bed
Reasons to not visit:
A completely open plan room with toilet (with an open paper basket of course for the toilet tissue) in the same room in which you sleep, eat and so on. A real passion killer, luckily we did not have bowel issues but god help you if you do. Not a honeymoon stay for sure.
No shade on the balcony, rendering it impossible to use unless completely covered (we had room 9)
They want 100% payment as you arrive and after a 16 hours journey that is not funny - you want a rest, a clean towel and maybe the toilet ... until you get to it!
We asked to be moved after just 1 night a we struggled with it not actually being on the beach, the staff not really understanding top notch service, maintenance meaning our room was too noisy and then the threat of no sleep on the Friday night, plus the above.
Maguie on reception was excellent, she moved is to El Pez, a sister hotel which we LOVE.
So - decide what you want from a hotel I guess. We wanted relaxation, ease of use, a bar and restaurant near enough to nip to, water at our feet and a toilet that was at least partially private! Well done Maguie though for making no fuss and moving us as this would otherwise have been POOR.
- Official Description (provided by the hotel):
- Slip into the ultimate Mexican Caribbean beach vacation at stylish Mezzanine; a true contemporary Tulum boutique hotel experience with an authentic Thai restaurant and hip martini lounge. Found along Mexico's stunning Riviera Maya, just 30 minutes south of Playa del Carmen, unconventional, unexpected and ultra-cool, Mezzanine is the ideal Tulum hotel option for beach vacationers looking to experience the natural beauty of Mexico's Caribbean coastline from a minimalist and elegant setting.Expect the unexpected at Mezzanine. Come to Tulum for the white sand beaches, the Mayan ruins and the jungle adventures, stay at Mezzanine for the smooth grooves, hot fiestas, crisp cocktails and the stylish, hipster vibe. This is an adults only hotel. Children are permitted in the restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Mezzanine Hotel Tulum