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“Amazing hotel.” 5 of 5 bubbles
Review of Kore Tulum Retreat and Spa Resort

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Kore Tulum Retreat and Spa Resort
Ranked #29 of 91 Hotels in Tulum
Mexico City, Mexico
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Amazing hotel.”
5 of 5 bubbles Reviewed March 19, 2014 via mobile

This is the best hotel to stay in Tulum. It is beautiful with lots of little paths surrounded by trees and flowers. The ocean view is spectacular. Is walking distance from Tulum Mayan ruins ( which you must visit ). The service is great, everybody was nice and helpful. The spa is beautiful with different amenities. The ambience of the place is full of peace and Zen. I have been in different hotels in playa del Carmen and other places in riviera Maya but this one is the best.

Stayed March 2014
Helpful?
Thank Dramercedesg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,236 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

I recently stayed at the Zenserenity resort and all I can say is "Wow". I've been to Tulum many times prior and have always stayed in a beach bungalow. We opted to stay in a "larger" resort this time around with the thought of experiencing something different. We were hesitant at first because we knew the hotel would be at capacity but we couldn't have been happier by the end! You still feel the rustic, bohemian, Tulum charm while enjoying high quality amenities and stellar service. Our room was beautiful and huge! We were on the second floor and next to two of our friends. We didn't hear a sound as soon as we closed the doors, which was good because it was a rowdy bunch staying there. We were fortunate enough to have a room in the front villa with a gorgeous view. There isn't a beach so luckily the pool is beautiful and clean. The public beach is just a short walk from the hotel though and if you keep walking you will eventually hit the ruins, which are a must see for anyone that visits Tulum. Food with an all-inclusive plan is always hit or miss but we had absolutely no complains. We were introduced to the newly appointed chef one night and could tell he is genuinely passionate about serving good food to his guests. The hotel staff was very attentive and would be as helpful as they possibly could. There is obviously a language barrier but they were kind and patient. We never had to ask for anything twice and they always managed to figure out exactly what we needed. I got my hair blown out at the spa and had no complaints. My husband mentioned he enjoyed his massage and time in the steam room. All in all, it was wonderful weekend and I can't wait to go back.

Room Tip: Second floor rooms in villa 5 have the best view!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
4 of 5 bubbles Reviewed March 12, 2014

Absolutely beautiful....awesome views, great pool. Room was spacious and bathroom large. Pictures on the website do not do it justice. The 'swim up bar' was a favorite place and the bartender, Marco, was amazing...super friendly and great at making drinks (and shots!). The staff went out of their way to meet our needs and was always friendly. Only 20 rooms were open while we were there (3/1-3/8) and the main dining area (with a buffet) was never open....each night they rotated two of three menus (asian, italian and mexican) and each of the three menus did not change. Food was well prepared and tasted good, but would have liked more options during the week. Free WiFi was near/at the front desk in the lobby only. Spa was a bit overpriced, but again staff was super friendly. Would definitely return.

Room Tip: All room/areas seemed great. We were in building 5.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed March 11, 2014

I was at Zenserenity for my friend's wedding. The hotel was at full capacity and executing a wedding, and was still able to provide excellent service at the same time. I was surprised at how gracious and attentive the staff was. The hotel itself was absolutely beautiful with amazing views and great food. I would definitely return for another vacation!

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brit L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed March 8, 2014

Disappointing hotel :

- air con system on roof of hotel is loud making a constant motor sound. Take a room on the lower level if you want peace & quite
- had a water leak while I stay - bathroom above me overspilled going through the ceiling.
- food is not great. You expect fresh fish but it seemed cooked from frozen.
- no beach

Good points :
- comfy bed / mattress.
- huge bedrooms & bathrooms

I would not go back.

  • Stayed February 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Roxane11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 28, 2014

I was recently at the Zen Serenity for my granddaughter's wedding. The hotel they chose to have their wedding was a perfect place in every way. The views were out of this world. The staff were very accommodating, friendly and the food was excellent.

The yoga instructor, Sandra was one of the most interesting people I've met in a long time. She was a delight to talk to. The rooms were clean, comfortable and very spacious. The hot tub was a nice bonus! Hope to go back in the near future I highly recommend this hotel.

Room Tip: All the rooms are spacious, bright, modern.
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yildiz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed February 22, 2014

This place is horrible. my best friend and I stayed there originally in the summer and had such a bad experience with the blood on the sheets every night then having to wait 30mins for housekeeping to change the sheets we were given a week for free to return. when we rebooked we were told only 4 days would be free. those 4 days were Hell hurricane came through and flooded half the resort our top floor room was leaking and I personally got the water out of our room. I will say the woman in the souvenir shop was the best experience. also the front desk guys will scam you they have a deal with taxi drivers that over charge so they get a cut. all in all save your money and stay elsewhere!!!!!!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Kronos1182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kore Tulum Retreat and Spa Resort

Property: Kore Tulum Retreat and Spa Resort
Address: Carr.Tulum Boca Paila Km 3.8 Lote 48 | Carretera Federal Playa - Tulum, Tulum 77789, Mexico (Formerly Zenserenity Wellness Resort Tulum)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #29 of 91 Hotels in Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Kore Tulum Retreat and Spa Resort 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
Kore Tulum Retreat and Spa Resort is a temple of health and beauty devoted to the fine art of indulge and relax our guests. Located in the Paradise of Tulum. Only 90 minutes away from Cancun International Airport. Is the perfect place to enjoy an extraordinary Wellness Holistic Experience where you will find the right balance for mind, body and soul. ... more   less 
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