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“I expected more”

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Ana y Jose Charming Hotel & Spa
Ranked #42 of 95 Hotels in Tulum
Certificate of Excellence
Sao Paulo, SP
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“I expected more”
Reviewed January 15, 2014

Ana y Jose is indeed a charming hotel and the becah is AMAZING! However, I expected the rooms to be a bit more modern and thought service was slow and confusing. We stayed at a bungalow in front of the beach and it felt that it could be a bit more cleaner and modern. Maybe this is the standard that should be expected in Tulum, but we were a bit disappointed. The ffod however, was excellent!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcelaNagy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, January 16, 2014
Thank you Marcela for your comments, this is the charm of tulum, we offer some extra like AC, minibar, coffee makers wifi….we will do our best to get better every day….

Regards
ANA Y JOSE
TULUM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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English first
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 14, 2014 via mobile

In addition to the hotel rooms they have some detached cottages on the beach. This is the perfect beach hotel. We always plead with friends going to Cancun to change their plans and go to Ana y Jose instead. Try to book one of the detached cottages. The dining is mostly outside. every night at least one of us had the fresh lobster flamed in Tequilla. It is also fun to walk to the right facing the ocean and walk to dinner at the next hotel but only for one night because the food is really great at Ana y Jose. didvI mention the lobster? The area right at the hotel is a cool beach town with some great coffee shops ans stores. The atmosphere of Ana zy Jose is perfect. A great day trip is the undeveloped ruins about 40 minutes from the hotel on the road in the direction of Belize and they have a cool boat ride and hiking there. ask them at the hotel they will direct you.
I do not recommend the spa treatment where they bake you in the oven like thing on the beach it is too hot. It's a fantastic hotel and a great location. Very special

Stayed August 2013, traveled as a couple
Helpful?
1 Thank Val W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, January 16, 2014
Thank you Val so much for your time in review your stay, this help us a lot to get better in our job that we do with love by the way…

We hope to welcome you again soon

ANA Y JOSE
TULUM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 5, 2014

Absolutely can't go wrong with Ana & Jose. Although the food isn't great, the service, location, cleanliness and facility is terrific. Ana & Jose is over priced but has parking and a great location. The cabanas are reserved for the nicer sea-side suites and the $600 (high season) garden rooms get chaises as available. Nice sofas for lounging near restaurant. Management is a little uptight for a Mexico beach vacation.

Room Tip: The garden rooms are lovely but the beach cabanas are reserved for the sea view suites.
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  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank kdknight87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana y Jose T, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, January 16, 2014
For your tips and review thank you so much…we hope to welcome you soon in Ana y Jose….

ANA Y JOSE
TULUM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
Reviewed December 29, 2013

We stayed here on our honeymoon and absolutely loved it and did not want to leave. We stayed in the garden view room with our own private pool. Property was very well maintained and rooms are spacious. There are cheaper places to stay in Tulum but this was very luxurious and had air con etc whereas some don't even have electricity at night!
Tulum is amazing, and there is some really great bars and restaurants in this area.

  • Stayed December 2013
    • Value
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Helpful?
Thank Honeymoonaz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana y Jose T, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, January 16, 2014
We love to know that you got a great time in your honeymoon…please come back in your first anniversary!

ANA Y JOSE
TULUM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed December 26, 2013

My husband and I just returned from a 10 night stay in a superior garden view suite at Ana y Jose Charming Hotel & Spa.

We flew into the Cancun airport. I booked roundtrip ground transportation directly with USA Transfers for a fee of $145 US dollars, tip not included. It was a very smooth and easy internet transaction. USA Transfers also provided detailed instructions on where to meet our driver who was very friendly and operated a clean and well maintained vehicle.

After the 90 minute ride to the hotel, we found the check-in process to be fast and efficient.

The grounds at Ana y Jose's are beautifully kept, including the pool areas. We shared a pool with 3 other rooms. We found it well maintained as well and a great place for a quick dip!

We were extremely pleased with our room, found it well stocked daily with toiletries, complimentary bottled water and lots of fresh towels. During the evening turn-down service the housekeeper restocked our room with fresh bath as well as beach towels, closed the shutters and lit a candle. Upon our return from dinner each evening we could always count on a sweet smelling room, as well as fresh beach towels for our early morning swims.

If you're a light sleeper, I would suggest you pack a pair of ear plugs as the exotic birds wake daily at 6a. The road traffic also begins at this hour. The noise is not unique to Ana y Jose's. No matter where you stay in the Tulum hotel zone you will encounter bird and traffic noise early in the morning until midnight or so each night. It didn't bother us one bit, but light sleepers should be prepared.

I would also suggest bringing a small flashlight with you. The sun sets at 6p, so if you wish to walk to one of the other hotels for dinner you'll have an easier time of it whether taking the road or beach.

Ana y Jose's boasts a bar and one restaurant. The drinks offered here were fantastic! We also found the breakfasts, as well as lunches to be terrific too. (Tip: Order the oatmeal for breakfast. It's made with sweet milk, a little honey and vanilla, with a whisper of cinnamon - yummy!) The seafood selections at dinner were excellent in my opinion, but the chicken and pork entrees could use some improving according to my non-fish eating spouse.

The service we received at the restaurant whether it was breakfast, lunch or dinner was always outstanding! Pablo, Tania and the rest of the staff are committed to ensuring that you have an enjoyable dining experience! Another added bonus is shoes aren't required, nor are they needed in the restaurant - it's all sand, so leave your expensive heels at home!

Ana y Jose's sits on the best part of the beach, offers towel service along with comfortable beach chairs, umbrellas and tables too! You will not be disappointed in their beach - it's gorgeous!!!

We did dine out on a few occasions. Here is a listing of the places that offered fantastic food and great service.

Mateo's Mexican Grille (lunch or dinner)
Posado Margherita (dinner - features fresh made pasta)
Ziggy's (dinner)
Casa Banana (lunch)
Playa Azul (lunch)

My husband and I prefer to keep busy and explore while on vacation. Here's a listing of our activities.

1. Took a taxi into the puebla of Tulum - it cost around 100 pesos. All taxis accept US dollars, but ask the price before getting into the car because the price can differ depending on their mood. We had a terrific lunch at Don Cafeto's - authentic Mexican food with live music and a great location for people watching.
2. Took a taxi to the Tulum ruins site - it also cost 100 pesos. Go in the morning while it's cool and less crowded. The site opens at 8a. The admission price is 57 pesos --- please note that this must be paid in pesos. The park does not accept credit cards or US dollars. You may also hire a private guide after you've paid your admission to the park - the price varies depending on how many in your group.
3. Rent bikes for the day. The cost ranges between 100 and 120 pesos for a daily rental. The closest place to Ana y Jose's to rent bikes is at the Playa Azul Hotel, which is a short walk from the hotel. Be sure to inspect the bikes first, as the inventory and condition of the bikes can vary from place to place. Be sure to bring your credit card and drivers license with you at time of rental. Only one person in your party needs to present these items. They will take an imprint of your card and hold your drivers license until you return the bikes, at which point the credit card carbons will be shredded while you watch.
4. Book a snorkel trip to Akumal beach. We saw large sea turtles, an eagle ray and a southern sting ray while on this trip. The reef here is also excellent for snorkeling. Snorkel a cenote. We snorkeled Dos Ojos (2 eyes), which offers you the opportunity to snorkel 2 cenotes at one location. We booked this entire afternoon snorkel with Mexi Divers, which is a 40 pesos cab ride from Ana y Jose's.
5. Visit Sian Ka'an, the biosphere reserve. We took the afternoon canal tour, which offered a boat ride through various canals, plus the opportunity to get out of the boat and float through the canal while our guide shared information on the history of the area, as well as the plant and bird life found there. After the canal tour, we returned to the education center for a delicious dinner while we watched the sun set. Check with the front desk at Ana y Jose's for the other available tours offered at Sian Ka'an. They can arrange them for you at no additional charge and they include roundtrip transportation to the reserve. The canal tour cost $170 total for two.
6. Day trip to Coba ruin site, which is about 90 minutes from Tulum. This park is larger than Tulum and is home to the tallest pyramid in the Yucatan peninsula at 138 feet. After visiting Coba, it's just a short 20 minute commute to the Punta LaGuna Nature Reserve. Lots to see and do here as well! We hired a private guide that we met at the biosphere in order to visit both of these destinations. A memorable day for sure!

Tulum is not commercially overdeveloped like a lot of other tourist towns in Mexico. Tulum is pricey compared to Cancun, Cozumel and the all-inclusive resorts situated along the Mayan Riviera, but it's a different kind of experience.

A large number of the hotels in the hotel zone are very basic, a lot of which don't offer air conditioned rooms, but Ana y Jose's is one of the few that do. Keep this in mind when researching hotels. I highly recommend Ana y Jose's Charming Hotel & Spa if you prefer to vacation in a more elegant setting offering terrific customer service, as well as fine food and liquor.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
12 Thank ladycdrive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana y Jose T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, January 16, 2014
Thank you so much for your detail review, this will be very helpful for all of our future guest…

love you,

ANA Y JOSE
TULUM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 19, 2013

I booked this hotel via American Express Holidays. On my second night at the hotel, the restaurant served me a complimentary salmon carpaccio. The next morning I woke up ill and spent the rest of my stay lying in bed. On my last day, as my fever kept rising, I asked the hotel to find me a doctor. They said a doctor could visit me in my room for $100, cash-only. I looked in my wallet and only had $80. The hotel said the ATM in their lobby was broken. So I asked them for a cash advance to cover the remainder and they said sorry. I asked them to just charge it to my room, again they said that wasn't possible. In the end, the poor doctor agreed to come for the $80 and didn't charge me for the 3 sets of medicines he had to prescribe. At least he was able to show some understanding. I am trying to get a partial refund in the very least from American Express, who are disputing it on my behalf

  • Stayed December 2013, traveled solo
    • Value
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Helpful?
7 Thank dehesh983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana y Jose T, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, December 20, 2013
We are sorry to read about your experience with some food poison, your comment is already with the managing director to review procedures in case somebody need cash.
Our system do not aloud employees get cash-out for any reason for accounting procedures.

We wish you a very nice Christmas time

Ana y Jose
Tulum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
5 reviews
3 hotel reviews
Reviewed December 11, 2013

We stayed in one of the Ocean-view Suites ( Agua de Mar ) and it was lovely. The room was spacious, clean and well appointed, not to mention directly on the beach. The room had a private pool which was clean and a nice way to cool off if you didn't want to go in the ocean. One of my favorite parts of this type of room was the dedicated raised sun bed so that you weren't directly on the sand and it was very comfortable. Each of the Ocean-view Suites had one of these dedicated sun beds.
The breakfast was very good, but the dinner menu could use a little help. And the hot stone massage I got in their spa was one of the best I have ever had! The staff was lovely and very accommodating! The couple we went with had an equally great time. Thanks for a lovely stay for a first time guest!

Room Tip: We loved Aqua de Mar. Really spacious and right next to the beach. It has a private pool that isn...
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  • Stayed December 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank KellyV24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ana y Jose Charming Hotel & Spa

Property: Ana y Jose Charming Hotel & Spa
Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Spa Hotel in Tulum
#25 Romantic Hotel in Tulum
#25 Family Hotel in Tulum
#28 On the Beach Hotel in Tulum
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum

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