I have been going to Ana y Jose’s off and on for the past 15 years. I have spent many a happy day there, with cold Corona and boogie board. Sadly, that all came crashing to an end at my last visit.
I had dinner there with a party of 10. It was grossly over-priced and while ok food, a very poor value. It would be pretty easy to find better food and better ambience for less money elsewhere in the area.
When I looked at what they charged me the next morning, it was clear that not only was the food and drink over-priced, it was equally clear that they had mistakenly over-charged me for food I did not order. I swung by the next day and asked for a correction – and even though they acknowledged the over-charging, they refused to give me a refund. Instead, they told me I had to take it up with American Express, which is a complete load of nonsense.
In short, what was once a lovely, laid-back beach joint has become a pretentious, over-priced and unethical sham. It really makes me sad, but it is what it now is and I would recommend people to stay away.
- Official Description (provided by the hotel):
- Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more less
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- Also Known As:
- Ana y Jose Charming Hotel Tulum
- Ana y Jose Charming Hotel And Spa