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“A glamorous hotel which we loved” 5 of 5 bubbles
Review of Ana y Jose Charming Hotel & Spa

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Ana y Jose Charming Hotel & Spa
Ranked #42 of 91 Hotels in Tulum
Certificate of Excellence
London, United Kingdom
Level Contributor
168 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“A glamorous hotel which we loved”
5 of 5 bubbles Reviewed March 19, 2013

We had a spectacular suite overlooking the beach and open air restaurant in front. The bed was very comfortable and we loved the view. The balcony was in the shade with cushioned chaise longues and a hammock. Since it was cold out of the sun in mid March we used it very little. But it was lovely. The breakfast was really first class. You could choose anything and there was everything. Beautiful fresh juices, an amazing plate of fresh fruits sprinkled with granola and yoghourt and pancakes with crispy bacon and honey. A huge menu of eggs and Mexican breakfast specials with beans. In the evening the dinner was excellent too. At lunch time we had empanadas with fish. Delicious. The beach here is gorgeous with amazing fine sand and you can walk in either direction and see pelicans. We were very happy with our choice. One oddity the bathroom is open to the bedroom (behind the bed and entrance door) and the toilet is open too. We would have preferred more privacy but never mind! It was lovely. There are tons of fun restaurants and bars to choose from nearby. Its very well located.

Room Tip: The rooms facing the sea have wonderful views. Our suite was Encantada and had an outdoor shower as...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank scenario34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review, March 22, 2013
We love to hear that you have a wonderful time, at Ana y Jose we do our every day service with love to get your satisfaction, we hope to welcome you again soon.

Manager
Ana y Jose Tulum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
  • French first
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English first
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 18, 2013 via mobile

Stayed for 5 days and wished for more. Rooms are lovely although quite close together so can hear your neighbours ;). The restaurant is fantastic with great tropical atmosphere. Staff are so friendly and nothing is a problem. Tulum is a so laid back and relaxing and this place fits in perfectly. Went a couple of others for meals and would rate ana y Jose the best.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rakirk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

We stayed in the front pool villa for our honeymoon, fantastic room and great location. Overall the hotel was fabulous. Great service, comfy bed and would stay again. The only downside were the cocktails- they need to train the bartender how to make these but that was the only complaint

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sophie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review, April 14, 2013
Thank you for your time in review our hotel, of course we will work with the bartender today.

Hope to welcome you soon....

Regards
Ana y Jose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

We stayed here for 5 wonderful days. The hotel is small but has nice grounds and a small pool. We chose it partly because it had a/c but we really didn't't need it as it cools down in the evening. The room was a good size although the bed was just a double. We had a cute little patio which just about afforded us a sea view (even though we didn't pay for one). Breakfast was an extensive choice and always very high quality. The location is glorious - a magnificent beach which is very quiet. It can get a bit windy though! The main boon other than the location is the staff all of whom were incredibly friendly and attentive without being intrusive. I would love to come back!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drnickb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venlo, The Netherlands
Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

This was a perfect ending of our Mexico trip. A few days of relaxing at the beautiful white beach. Nice and helpful staff. A wonderful bed covered in roses upon arrival in the cabana. One step away from teh beach! The restaurant serves good food, bur a bit pricy. Especcialy since we've been experiencing the cheaper parts in Mexico! But don't let that spoil your stay. Just relax and soke in the experience. Which you can size up to your own needs with a visit to the spa!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carovh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 12, 2013 via mobile

Overall great hotel, good service. But be cautious when booking your room. The website implies all the rooms look like the luxury ocean suite. But most likely they will move you to a very average room. It seems like they do this a lot, saving the best rooms for special customers. If all the rooms were renovated to this standard, I would give the hotel a 5 star rating. The restaurant food and service is outstanding. The beach location is perfect.

Confirm with manager on phone which room you are getting exactly.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Traveldooder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review, March 16, 2013
Thank you for your time in review Ana y Jose Tulum, we review our web site and image and description is much clear now.

Look forward to welcome you again

manager
ana y jose tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

We had a great room, right next to the beach, which looks just like it does in the photos. Restaurant good, although was v crowded one night of the 4 nights we stayed still no problem getting a table. Breakfast great too. Concierge helpful booking snorkelling trips. Overall great place. Even though dance festival going on down near the ruins there was no problems sleeping

Room Tip: Bungalow between the pool and beach is a great room.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fraggle_Rox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review, March 1, 2013
For your time in review our Hotel we thank you so much, hope that you can return with us soon...

Manager
Ana y Jose Tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ana y Jose Charming Hotel & Spa

Property: Ana y Jose Charming Hotel & Spa
Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Spa Hotel in Tulum
#25 Family Hotel in Tulum
#25 Romantic Hotel in Tulum
#29 On the Beach Hotel in Tulum
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum

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