Overall great hotel, good service. But be cautious when booking your room. The website implies all the rooms look like the luxury ocean suite. But most likely they will move you to a very average room. It seems like they do this a lot, saving the best rooms for special customers. If all the rooms were renovated to this standard, I would give the hotel a 5 star rating. The restaurant food and service is outstanding. The beach location is perfect.
Confirm with manager on phone which room you are getting exactly.
- Official Description (provided by the hotel):
- Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more less
- Reservation Options:
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- Also Known As:
- Ana y Jose Charming Hotel And Spa
- Ana y Jose Charming Hotel Tulum