I love Ana y Jose as a resort. I have stayed here 4 or 5 times. Beautiful location, beach, high quality accommodations and restaurant. Expensive but generally worth it. Unfortunately, I have had two thefts from my room during my stays, and as a result, I doubt I will return. The first incident a few years ago involved someone getting into the locked room safe and removing several hundred dollars in cash and two passports. I suspect an employee must have had a master code. The hotel management seemed generally unconcerned and did nothing to accommodate us during our stay or thereafter. The hotel has since changed the room safe to a key lock system. During our most recent stay, we went out for a 30 minute walk on the beach one night and neglected to lock our patio door. When we returned, we found that someone had entered our room and stolen a smartphone and camera and a few other things. Our bad for not locking the door in MX, but I feel that a resort of this caliber and expense should have reasonable security and be able to control access to the property. Management was concerned on this occasion, but was unable to help and did nothing to accommodate us regarding the matter.
- Official Description (provided by the hotel):
- Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more less
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- Also Known As:
- Ana y Jose Charming Hotel And Spa
- Ana y Jose Charming Hotel Tulum