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“Hotel is GREAT! Manager is terrific!” 5 of 5 bubbles
Review of Posada Luna del Sur

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Posada Luna del Sur
Ranked #5 of 90 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
California, USA
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Hotel is GREAT! Manager is terrific!”
5 of 5 bubbles Reviewed December 4, 2012

My husband and I spent 3 days in Tulum and it was because we stayed at Tom's hotel that it was so wonderful! He was right there to help us find the best guide service - Antonio (Yucaton Outdoors) recommend dining places, sights, and so much more. And the breakfast is "to die for"! Enjoy!!!!!!

Room Tip: Rooms on the second floor get wonderful air circulation! And have nice balcony.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mary_California_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, December 5, 2012
Thank you very much for your review Mary! It was an extreme pleasure meeting you and your husband a few weeks ago! Yes, Antonio is (in our honest view!) the best tour guide (I have dealt with nearly all of them) in Tulum. His knowledge, kindness and personality make the tours something NOT to missed when visiting Tulum. He offers numerous tours daily and each one is very unique, specialized and tailored toward the adventurer! ! We are very very thankful we have him and his partner, Jessica part of our team. We have had the pleasure of having Antonio on our team for a few years now, so he offers our hotel a discounted rate, which we are so thankful for!

Thank you for your kind compliments and I really hope one day you return to Posada Luna del Sur, your home away from home in Tulum!

Warm Wishes,
TOM
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864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

We got there because of the no. 1 rating and it is well deserved - there's nothing they would not do for you, be it lending a guide book, getting your laundry done or mailing your postcards. Rooms are large and convenient (endless supply of mineral water, and all sorts of weird and wonderful animals made of towels each morning included), so if you decide to stay in town rather than on the beach this is definitely the place to be. All the reports of fantastic breakfasts are true - just forget the cereal or the eggs and go for each day's special! And if you need a recommendation for a restaurant, shop, beach, ways to get into places, turtle sanctuary or frankly anything else you can think of - simply ask Tom. Thoroughly recommend it and definitely a place to come back to!

Room Tip: Rooms in the back of the building are less noisy.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karol787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, December 4, 2012
Thank you for your review Senor and Senora Cheeseman! As always it is much appreciated! It was a pleasure meeting you both. Yep, it is true, although we offer a full a la carte breakfast, which is included with our room rate, we agree, the daily special is not to be missed! We offer 15 hot dishes, from authentic Mayan dishes, unique Yucatan dishes to our traditional Mexican dishes! We truly believe this is the most delicious breakfast to be found in Tulum! It is a great way to start your day in paradise.
Please come back and visit us one day, I will be waiting! :) Warm Wishes, TOM.
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Tulum, Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 24, 2012

The reviews are right, this is a great place to stay with big, comfortable, attractive rooms, a convenient location near the main drag in Tulum and a standard of service that sets in apart from not just other hotels in Mexico, but anywhere. Tom really is as welcoming and accommodating as everyone says. He made my mother and sister's stay into something special and they continued to talk wistfully of his hotel long after they had moved onto the beach. He also has the best pillows in town. How nice to leave a hotel enriched for having stayed there.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank GavinMex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, November 25, 2012
Hola Gavin! It was a pleasure meeting you these past few weeks! Again, congratulations on your marriage! Thank you so much for your review, it is much appreciated! Your mother and sister were in good hands here at Posada Luna del Sur! I am very happy you feel this way about our pillows! We use only the best bed sheets and pillows... hotel standard thread count!
I would love to accommodate your mother and sister when they return to visit you and your new bride... I´ll be waiting... especially for Sue! Warm Wishes, TOM.
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london
Level Contributor
173 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed November 23, 2012 via mobile

Great location, just off the main drag but no more than a 10 minute walk to anywhere in safe-feeling Tulum. The breakfasts are delicious and authentic, yet originally presented: chef Ricardo and table staff Brenda are very welcoming too. As - of course is Tom, the owner. Keen to make your stay in Tulum a success he is a fount of accurate information. Rooms very spacious and spotless. Rooftop communal area is breezy and has speakers you can pop an iPod into. Hope Tulum stays small - sure this posada will stay cool.

Stayed November 2012, traveled as a couple
Helpful?
3 Thank kingsgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, November 24, 2012
Thank you very much for your great review! You mentioned it would be hard for us to improve our hotel, what an amazing compliment and we thank you for this! However, we are always trying to improve, tweak and evolve this hotel, for the better of our past (and returning) and future guests. One way we have done this; this past week, we have lowered our low season prices from $75, to $55 INCLUDING breakfast. This is by far the best value in Tulum, backed up by our ¨Best Bargain¨ awards we have earned for numerous years. We really believe in one simple philosophy. Value, service and quality. This is something we truly believe in! We have tweaked the breakfast, to where we honestly believe that it is the best breakfast, in all of Tulum. We have also tweaked our rooms, to as where we offer more room amenities than any other hotel in Tulum, even the so caleld ¨eco chic,¨ hotels which we strongly feel do not meet basic international hotel standards.. all this for what we feel is the most competitive price in Tulum! Thank you again or your review and we will always thrive to improve! :) Warm Wishes, TOM.
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London, United Kingdom
Level Contributor
153 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

From the time we reserved a room via email from Merida to the time we left after three nights our whole experience was stress-free. Totally relaxing little place, quite intimate and very comfy. The rooftop relaxation area was just great for unwinding after a day out (breakfast on the roof is THE way to start your day). Rooms are spacious, plenty of hot water, fridge, fan and aircon means they are comfy in every respect - they even sort out getting your laundry done while you are out for the day. We paid $99p/n which was well worth it.

Room Tip: Ground floor rooms are best, as they have nice little patio.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NaughtyBeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, November 24, 2012
Thank you very much for leaving a review for our hotel. We are thankful that TA contributors like yourself spend the time to leave a review so others can benefit from our hotel. Yes, it is true, we do offer complimentary laundry service, sooo handy the day before you leave! :) We are very happy to have received the ¨Best Service¨ award for numerous years, from you, the TA contributor! This is just one out of many services that are offered for free here at Posada Luna del Sur! Thank you again for staying with us and I hope you come back one day and visit us in this beautiful part of the planet. Warm Wishes, TOM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

This hotel and the owner definitely deserves it's number one status in Tulum. The rooms were really clean and the service and especially the helpful advice provided by the owner was great. Breakfasts were great too. We had a great stay and would definitely like to come back some day. We would highly recommend staying here if in Tulum.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, November 24, 2012
Thanks for your review, it is very much appreciated. Value, service and quality are our core values as a hotel. We thrive to be consistent in our approach proving these to our guests! From our housekeeping staff, to our restaurant staff and maintenance stafff... we are all dedicated and have a lot of passion when it comes to making this place be the best it can possibly be! Thanks again and I hope to see you back here one day, ill be waiting for you! :) Warm Wishes, TOM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

I can only wish I stayed longer, I was in Tulum for only a couple of days and this place was perfect. Beautifully renovated and decorated room on the second floor. Really friendly, helpful staff - on my arrival I was handed a brilliant little map from which I proceeded to eat and drink my way around town and along the beachfront. I'd recommend hiring a bike from Iguana Bike's and cruising the town and beaches. This place is also close to the bus station. I'll be back!

  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLDSrManagement, Manager at Posada Luna del Sur, responded to this review, November 17, 2012
Greetings from mystical Tulum! We pride ourselves on service, comfort, value! We also pride ourselves on passing on the secrets of Tulum, whether it be local cuisine or unique tour experiences, that other hotels do not offer. Our orientation is key to maximizing your experience while in Tulum. We are very happy you enjoyed your stay here and it was a pleasure meeting you both! Hope to see you back here one day! Warm Wishes, TOM
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Additional Information about Posada Luna del Sur

Property: Posada Luna del Sur
Address: Calle Luna Norte 5, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Spa Suites Airport Transportation
Hotel Style:
#3 Spa Hotel in Tulum
#3 Romantic Hotel in Tulum
#4 Green Hotel in Tulum
#5 Best Value Hotel in Tulum
#15 Family Hotel in Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Posada Luna del Sur 3*
Number of rooms: 12
Official Description (provided by the hotel):
Posada Luna del Sur is a delightful small boutique hotel of 12 private suites, which has earned praise for excellence value, service, comfort and quality from travelers around the world. The suites are graciously proportioned and lovingly appointed. Immaculately maintained suites include; king size or twin beds sleeping accommodations (roll-away beds available for parties of three on request) cozy sitting area, balcony or patio area, mini fridge, unlimited complimentary bottled water, ceiling fans, A/C, security safe, cable TV, free WiFi hot spot, hot water, 24 hour security/bellhop, concierge services, tour desk, and our signature a la carte breakfast inspire care-free times and peaceful dreams! Our hotel is focused on value, service, comfort and quality. We have won multiple TripAdvisor Traveler´s Choice awards throughout the years; our most recent in 2017 for the best ¨value¨ hotel. We believe you can still stay at a quality boutique hotel in Tulum, without breaking your bank. A gem in the Riviera Maya, we invite you to come and discover why! ... more   less 
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Also Known As:
Posada Luna Del Sur Hotel Tulum
Posada Luna Del Sur Tulum

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