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“Paradise!”
Review of The Beach Tulum

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The Beach Tulum
Ranked #11 of 95 Hotels in Tulum
Certificate of Excellence
Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Paradise!”
Reviewed July 14, 2014 via mobile

We stayed at The Beach Tulum for our honeymoon and it was absolute paradise. As soon as we arrived, the area had the most incredible vibe to it.
We were greeted with a bottle of champagne in our amazing beach front room. The room had a king bed, massive hot tub and a beautiful feel. It was right on the beach so the morning views were incredible. The sound of the ocean at night was just bliss. We also had a private roof top terrace which again has just amazing views. There are plenty of sun beds on the beach with service from the bar staff.
The hotel is a boutique hotel which we loved, felt very relaxing with having minimal people.
There is also a pool at the back door of your room which was beautiful. We spent most of our time on the beach though as it was paradise!
The hotel has it's own restuarant, Ziggy's and the food and service was AMAZING! People from other hotels would come eat there as it was such delicious food.
Staff were so friendly and helpful - we really didn't have a fault with it!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank annieandrob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, July 16, 2014
Dear Guests,

Congratulations again and thank you for your amazing review.
It makes us really proud to know that we met your expectations and that you had such a wonderful experience at our Beach Hotel. We truly believe that excellent service, comfortable amenities and a great beach in front of your room makes the best recipe for a perfect getaway.
Thank you again for sharing this review and hopefully see you again for your next anniversary.

Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
nyc
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 8, 2014

We just returned home (NYC) after spending 4 days/nights at The Beach - room 204 to be exact. Let me say that I am in full depression mode after leaving. We absolutely LOVED it there - literally it is heaven on earth! The rooms were insanely gorgeous and clean, the pool was awesome, the actual beach/water was perfect and the staff....they were absolutely incredible! Jeronimo greeted us and couldn't have been sweeter (we actually hugged him yesterday when we were leaving). He was filled with tons of useful information about where to go and what to see - which included a day trip to Akumal (such a cute beach town about 25 mins away). Barbara made us the most incredible cocktails and it was always so nice to have a drink (or 3) with her before we went to dinner each night. Barbara, if you are reading this, we owe you "pickle-back shots" if you ever make it to NYC :) Please know that we stopped by the bar to see you yesterday (before leaving) but sadly, Jeronimo said it was your day off. The rest of the staff was incredible as well, always making sure we were okay and asking how our stay was.

We actually stayed at a different hotel for the first part of our trip, and while that hotel was lovely, The Beach was definitely our favorite. FYI- It's important to do your research when booking a hotel in Tulum....as they are all so different, with different locations along the beach, fresh water vs salt water in the sink/shower, rocky beach vs calm, quiet beach, rooms with AC vs no AC etc. etc. We stopped to look at 10-12 hotels when we arrived (as we didn't have a room booked for the first leg of the trip) and it was interesting to see how unique/different each hotel was. Even though the hotels are next to each other along the long stretch of beach- the actual sand/beach is much nicer at certain hotels, some hotels are very far one way or another (which would make it hard to walk to bars/restaurants without a cab or car), some are set further away from the beach, do not have electricity overnight, etc. Even from the websites that we looked at so many times before the trip, it's hard to tell until you see these places in person and get a feel for how and where they are. We chose a more rustic hotel for the first few days before we settled into The Beach.

We found that The Beach had everything we needed without being a "fancy" all-inclusive resort - which is definitely not what we wanted. We didn't even use or need the AC at night, something I was definitely worried about. Our room was directly on the beach and had cool breezes from the ocean all day/night. Literally the most relaxing thing ever to fall alseep to waves crashing on the beach. And so amazing to be able to lay on the beach just steps from your room.

Also, Ziggy's next door is incredible for breakfast (which is included) and pre-dinner drinks. Every single thing I ate at Ziggy's was amazing - especially the shrimp ceviche - definitely a must. If you are laying out in front of your room or at their sister hotel next door, they will even bring you drinks/food throughout the day - which you definitely do not have at every hotel in Tulum.

Anyway, I could go on and on about this place....and it's no doubt we will definitely be back! I wouldn't want to stay anywhere else. When we were leaving yesterday, the man at the front desk asked if there was anything they could do to improve the hotel....I think it's the first time I could (literally) not think of one thing. I saw that someone noted that having a fridge in the rooms woudl be nice - and yes, that would be great.....otherwise, everything was perfect! Thanks to all at The Beach and cannot wait to come back with our friends!

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank kristy2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, July 9, 2014
Dear Guest,

Thank you for taking a moment to write such a thorough review and sharing your experience with other potential Tulum travelers.
We are thrilled to hear you enjoyed your stay at our Hotel and could fully enjoy the spectacular view and the magic of Tulum's beaches. Barbara, Jeronimo and the rest of the staff are really touched by your words. We hope to have the pleasure to welcome you soon back at The Beach Tulum.

Thank you
The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2014

We stumbled upon this hotel online looking for something a little more exotic and relaxing than the big resorts in Cancun. What we found was a tropical paradise. AMAZING! I was skeptical as to whether the website photos were going to be true to the real thing. In reality, you can't capture the beauty and serenity of this hotel. It's a fairly new hotel. We stayed in a superior room for 4 nights. It was spacious and serene. I loved the simple beachy spa like decor. The bed was a little firm, but I liked it. Sleep in the hammock if you don't like firm, this place is a dream. The first thing we did every morning was open the patio doors so we could slowly wake to the sound of the waves crashing on the shore. you could literally run 20 feet and jump in the ocean. The water was warm and clear and the sand was soft and white. The staff was amazing. The response to everything we needed was, "no problem." The concierge will be your lifeline especially if you don't speak Spanish. They helped us with everything. Definitely use the car service that the hotel mentions on the website. It's convenient, safe, and reliable. The restaurant was convenient and delicious as well. Breakfast is included with the room as is a bottled water everyday. It was perfect. The staff in the restaurant was also amazing. Be patient bc not everyone speaks English, but rest assured that they are getting someone who does. There were many beautiful resorts along the beach, but I didn't see any that gave each room their own beach entrance like the rooms at this hotel. We walked the beach home every night. This hotel and beach reminded me of the place Bella and Edward stayed on their honeymoon in the Twilight movie. Also, bring PESOS. The hotel accepts credit card, but the tours and restaurants throughout the town do NOT. And if you can, bring smaller pesos like hundreds because getting change was the only inconvenience I encountered on this trip. We walked everywhere and rented a bike one day, but taxis are an option and they rarely had change either. You'll find this vacation relaxing, fun, and full of culture. Tulum will change you.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Renee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, July 2, 2014
Dear Guest,

What a lovely review. Thank you for sharing your experience and for describing our Hotel & staff so well. We are really touched by your words and enthusiastic to hear we exceeded your expectations, especially as this was your first time in beautiful Tulum.
Hopefully we have the pleasure to see you again in the future and show you more of our Mexican hospitality.

Gracias

Your The Beach Tulum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 28, 2014

We recently stayed at The Beach Tulum after 3 nights in Cancun. We felt relaxed and welcome from the minute we arrived. Both reception girls were lovely and extremely helpful. We booked a Superior room and we were happy with the space, facilities and most of all the view and closeness to the beach. We didn't use the roof terrace as it wasn't shaded and was too hot The only problem we encountered was the air conditioning didn't work for the 7 nights we were there. One reason we chose this resort was the air conditioning and we were advised that it was working at 80% but it wasn't working at all. Management recognised our disappointment and made amends for this. The rooms were spotlessly clean, all facilities were great and nothing was too much trouble. Barbara the bar tender was great, such a warm friendly. It was the sort of place that you could use as a base to explore and experience the region or you could stay at the resort and do nothing but relax. A fridge in the room would have been good.

Room Tip: I would chose a superior room again as it was more private and spacious.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Happytraveller5960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, July 1, 2014
Dear Guest,

Thank you for your recent stay at The Beach Tulum and for taking the time to share your experience with others potential Tulum travelers. We are glad to hear you enjoyed your stay at our Hotel. Unfortunately, we could not foresee the technical situation of the air conditioning but we are glad you reached out to us while you stayed with us so we could find a solution. Your feedback helps us improve and make corrections.
We hope to welcome you back in the near future here at The Beach Tulum.

Thank you

Your The Beach Tulum Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 28, 2014

My husband and I spent our honeymoon here the second week of June. I had agonized over picking the right hotel, and finally picked this one. So glad we did!! We actually stayed the first 3 nights at Cabanas Tulum next door, and then moved to the Beach for 5 nights. They were both excellent. The staff at both places were really great, genuinely friendly and full of helpful suggestions. When it came time to switch hotels, we packed up our bags, and upon check-in at the Beach, our bags were in our new room.

The breakfast every morning was really good. What's better than eating breakfast on the beach every day? The breakfast is included with the room, and is a full breakfast, including coffee, juice, and whatever you want to pick from the menu, which has so many different options. And it's served until noon so you can sleep late. We had lunch at the restaurant once, and recommend the fish tacos. If you like tequila, the tequila tasting is a great deal. $20 USD for tasting of several different tequilas, three different margaritas, and lots of great information.

At Cabanas Tulum, we chose a beachfront room on the ground floor. The room was quite large, with our own little patio including two chairs and a hammock, and a little water basin at the front to wash the sand off our feet. The bathroom was also very roomy and nice. The room is simple, but just perfect for us. We don't want to watch tv while on vacation! We had checked in very late (around midnight) so the receptionist was gone, but the security guards took care of us and got us set up in our room, along with a welcome letter that explained everything we needed to know.

At the Beach, we chose a beachfront deluxe top floor room, which was really fantastic. We loved the way the room is set up, with an opening between the bedroom and the shower so that you can look out at the ocean while you shower, and while you sit in bed. We enjoyed spending time on the balcony, which had a hammock, chairs and a table, and a nice bench with a cushion. At night, we sat on the lounging bed on our private roof deck and watched the stars. The only thing we didn’t like about the rooms (at both hotels) was the pillows. I’ll bring my own next time, as they were not comfortable at all. The beds, however, were comfortable, and we liked the luxury of a king size bed.

The best part though, was the staff. From Aubrey and Adriana at Cabanas to Mariana and Silvina at the Beach, Barbara the bartender at the Beach, and the bar manager (whose name escapes me), who also hosted the tequila tasting, everyone was incredibly friendly and nice. While we were there, another couple was getting married, and we saw the staff preparing their room with rose petals, and towels in the shape of swans kissing. I joked that we didn’t have that in our room, and we were on our honeymoon. My husband mentioned this to the girls at the front desk, and when we got back from dinner the next night, our room as fully decorated as well. They made us feel so special the whole time, always remembering our names (even the bellboy!) and always smiling. I couldn’t have imagined a better honeymoon!

Room Tip: If you can splurge on the beachfront rooms, do it! And the top floor is great because you get a roo...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jvalerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, July 1, 2014
Dear Guest,

Wow what a review! Thank you so much for sharing your experience with others and for your positive feedback about our Hotel and staff. We are overjoyed to hear that you spent such a wonderful honeymoon at our Hotel.
Thank you so much, we make sure your high chorus of praise will reach all staff members. Hopefully see you again in the future!



Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2014

We stayed at The Beach Tulum for a wedding weekend back in early May and it was a fantastic experience. Air Conditioning at night was a major bonus (most hotels don't have A/C), complimentary breakfast at Ziggy's was a generous portion with a full menu of options, and the customer service was top notch. After talking to many other wedding guests, it was clear that we got the best deal for our money since many others paid twice the amount for similar luxuries.

One last added bonus: 2 for 1 Happy Hour every day at Ziggy's!

Highly recommended!!

Room Tip: The upstairs rooms are quieter and off the beach from the foot traffic.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brittany D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, June 24, 2014
Dear Guest,

thank you for your kind review. We are thrilled to hear that we met your expectations and that you had such a good time with the wedding group. We are so happy you felt so much at ease with our staff and could fully enjoy our amenities. Thank you for sharing your experience here with other potential Tulum travelers.

Gracias

Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2014 via mobile

We stayed at The Beach for 1 week in late May and from the moment we arrived we had the most magical experience. The location of the hotel is second to none but what really makes the place are the staff. Every member of staff was so attentive and constantly smiling. They made our stay memorable and we will definitely be returning.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, June 12, 2014
Dear Guest,

Thank you very much for your your recent stay at The Beach Tulum.
Your feedback and your beautiful description of our Boutique Hotel and staff made everyone very proud and happy. It was our pleasure having you as our guests and we are looking forward to your return visit on our beaches

Thank you

Your The Beach Tulum Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Beach Tulum

Property: The Beach Tulum
Address: Road Tulum-Boca Paila km 7 | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 95 Hotels in Tulum
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — The Beach Tulum 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
The Beach Tulum is a small adult-only upscale boutique hotel with 28 specially designed rooms for your enjoyment. Our eco-friendly hotel has many special amenities to make your stay comfortable. We offer ground floor Deluxe rooms, Rooftop Jacuzzi rooms and Junior Suites with private heated plunge pool. All rooms have 1 king size bed and are beachfront. Enjoy complimentary breakfast at Ziggy's or Fresco's, free use of our bikes to tour Tulum, daily on site yoga classes available, on site Spa. ... more   less 
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