We have a bad taste in our mouths after our experience here but I will say what's good and not so good about this resort. Spacious hotel with beautiful beach though not the best for swimming. Mexican styled rooms but a/c not cool enough. Gorgeous location, close to beautiful Tulum and out of the touristy Cancun area. Note you need a car to get here and around. Food at the all inclusive restaurant was good but they would greatly benefit from some variety - leftovers were recycled for the next meal and they had the same 2 pasta dishes every day. Pool bar was awesome and the free flowing piña coladas were a refreshing touch while lounging under the palapas. Internet should be included but we had to shell out an extra $40 for access for a week. The animators are friendly but some are a bit pushy and annoying - we made it clear we wanted to relax and not be bothered but that didn't stop them from being intrusive. Lastly but MOST IMPORTANTLY, they provide a safe in your room and you better use it! We used it every night and day until the last morning when we were packing to check out. The cleaning lady walked by our room and saw that we were packing. We left the room for 30 mins for breakfast - that's when she took her opportunity to help herself to $100 US and $500 MXN from our wallets! We were shocked but didn't realize until we were at the airport. After a call from my husband (Mexican) and an email from me, the hotel did NOTHING other than remind us about the room safe, which they pointed out was available for free. So it was our fault!! Aside from that our time there was good but never again will they get our business nor will we recommend them to friends or family.
- Official Description (provided by the hotel):
- The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation. ... more less
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