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“Uncooked food, poor service and...”
1 of 5 bubbles Review of Simple

Simple
Ranked #60 of 386 Restaurants in Tulum
Certificate of Excellence
Price range: $20 - $50
Cuisines: Mexican, Caribbean, Seafood
More restaurant details
Restaurant details
Good for: Kids, Special occasions, Large groups, Bar scene, Local cuisine, Families with children, Romantic
Dining options: Lunch, Dinner, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Seating, Serves Alcohol, Takeout, Validated Parking, Waitstaff, Wheelchair Accessible
Description: At Simple we know and respect each ingredient we use, that’s why our menu turns out to be original, simple, and unique. In it we gather the taste of the Pacific, preparing grilled and roasted fish, seafood and vegetables; meat and poultry, cooked in their own juices with the preparation of your choice. We offer portions by the weight designed to be shared (we also offer individual portions), as well as natural and buzzing beverages, in the middle of a cozy atmosphere where you will feel treated just like home. Simple is a family-owned and family-operated restaurant where you will find trust, kindness, happiness, party, music and dancing.
Stockholm, Sweden
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Uncooked food, poor service and...”
1 of 5 bubbles Reviewed January 15, 2014 via mobile

...they charged us for a bottle of wine instead of a glass.
The waiter felt like he got an hangover and didnt give us any real attention.
The fish wasent proply grilled(raw inside) and so was the porkshops that we ordered.
The food was quite tasteless.
There are much better places in Tulum that Simple!

Helpful?
2 Thank Willewessla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichyZTulum, Owner at Simple, responded to this review, January 16, 2014
dear customer, im very sorry for the inconvenience, i have had a loit of problems with my staff, i m changing all of my waiters i hope we can serve you again and give us a chance to make things better
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
Cambridge, Massachusetts
Level Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Excellent food; terrible service”
5 of 5 bubbles Reviewed January 15, 2014

We went here knowing the service is notoriously bad. We arrived and were told it might be a two hour wait and we might want to go elsewhere. Since it was the high season and incredibly busy, we decided to sit at the bar (the bartender was awesome and made a mean habanero margarita that wasn't on the menu) and wait it out. We were pleasantly surprised that we waited no more than 40 minutes. Once we were seated the experience changed. The restaurant felt chaotic. There were wait staff and bus boys buzzing around directionless. We entered no mans land where not one person tended to us and we had to get up and ask for service several times as we didn't have drinks, utensils, napkins, etc. The food and band were awesome but the apparent lack of management and direction had a palpable effect on the guests. My advice is to go with the expectations you'll be disappointed by the service but know their seafood is amazing. Make sure you're in good company and have a good attitude. The food is worth it.

Visited December 2013
Helpful?
Thank Mona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichyZTulum, Owner at Simple, responded to this review, January 16, 2014
Dear Customer, im so sorry, i have had a very hard moment with my employees during the last month , unfortunatelly i didnt have time to properly train the new satff that arrived an this are the results, i work very hard every day to give our customers satisfaction and i will continue to do it. If you have a chance to visit us again i promise that you will see the changes . My apoligies again.

Sincerely Ricardo Zapata
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
49 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Great idea...poorly executed”
1 of 5 bubbles Reviewed January 13, 2014

I dont know what happened here the night we were there but it was a shambles. We got many apologies and weird refried bean tarts and Metzca free (both were not good). The fresh food is amazing but it takes so long to get there. I hope it gets better as it should be one of the best places in town.

Visited December 2013
Helpful?
Thank Landay2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichyZTulum, Propietario at Simple, responded to this review, January 14, 2014
Dear customers, i apoligize for the inconvenience that happened the night you were there unfortunatelly we suffered a problem with the waiting staff and had to get new people on the fly, we are shure that we have a great quality and a great flevor and now a better servise, please if you come back you will find a better trained staff and we hope we can serve you again and make your experience as godd of our many custopmers that have eaten with us. thank you for your feed back and we promise to improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
22 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Good location, great food...”
4 of 5 bubbles Reviewed January 12, 2014 via mobile

We visited Simple on recommendation from our hotel 'if you like fish' and in that regard it did not disappoint.

The location was very cool, we were seated quickly but I echo the comments others have made about some of the staff, at one point I think we had up to 5 waiters hovering around our table doing their best to confuse each other. It took a while to get what we wanted but when it arrived it was lovely, just need to invest a little more in staff training.

Helpful?
Thank malstonbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Nice atmosphere”
3 of 5 bubbles Reviewed January 12, 2014 via mobile

We did not eat here so I can not comment on the food. However we did have drinks at the bar on 2 nights. Very friendly people. We really enjoyed hanging out here.

Helpful?
Thank Pookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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