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“Long waiting times, average food”
Review of Puerta del Cielo

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Puerta del Cielo
Ranked #279 of 407 Restaurants in Tulum
Cuisines: Mexican
Restaurant details
Neuchatel, Switzerland
Level 2 Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Long waiting times, average food”
Reviewed November 17, 2013 via mobile

We went there for a late lunch, around 3 pm. We took a club sandwich and fish tacos and had to wait 40 minutes to have them even though the place was empty. When finally we received our dishes the French fries coming with the sandwich were already cold. Disappointing.

Thank ElyAndSeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Bradenton, FL
Level 6 Contributor
58 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Also Beach Club”
Reviewed November 7, 2012

This was our second visit to this beautiful place after seeing it listed on travelyucatan.com as a Restaurant/ Beach Club with a pool, which most others don't have. It also has rustic cabanas to rent which are directly on the beach plus some rooms in concrete buildings next to the restaurant. First, the location is superb, slightly raised above a very wide section of beach. The restaurant overlooks the pool and you can eat there too. We had the mixed ceviche and fried squid, priced in pesos. The portion of ceviche was huge and the squid was some of the best we've ever had and we've had a lot, lightly battered and very tender and somehow more flavorful.

I don't know if there's a charge for using their facilities if you don't eat or drink but it'd be well worth it if so. There's a couple of hammocks by the pool and down on the beach there are well spaced palapas and loungers with cushions, and the waiters come down regularly. There were only four other people there, and the rest of the beach was practically deserted, it was heaven. Had nice clean bathrooms and an outdoor shower.

We enquired about their rooms which were a little pricey. The beach cabanas were very rustic and $100 per night, the others, also with no a/c or fridges were $200. No wonder the place was empty! We won't be staying there which is a shame but great place to spend the day. They don't seem to do any marketing, no listings on other travel sites I could find, blank website, very odd and don't know how they stay in business so just wanted to give them a plug.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
2 Thank Zappcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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