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“Huge disappointment - worst part of trip”
Review of Uolis Nah

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Uolis Nah
Ranked #71 of 95 Hotels in Tulum
Pacific Northwest
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Huge disappointment - worst part of trip”
Reviewed May 6, 2008

We were very disappointed. Many of the reviews here are favorable, but that was not our experience at all. The hotel does have its own unique flavor, but if you're looking for comfort, relaxation and convenience - this is not the place.

Fodor's description is not accurate. You are not away from the noise because you can hear everything (people talking, animals nearby, etc) from your room.

There is minimal privacy.

This is not the place for families or couples. My wife and I felt like we were in a hippie commune. There are no windows, only wooden shutters, and so the noise carries throughout the place. People talking outside are heard late into the night. The manager was rude to us. There is no AC.

We stayed one night and then left, and lost over $300 in the process.

And it's not great if you don't have a car. You CAN walk to town, but it's down a bad road and you feel like you're in the middle of nowhere - nothing about it was convenient or comfortable. The beds are not comfortable either, which is challenging after long fun days of exploring beaches and ruins. This place felt more like camping. There was a gecko in our room at one point, which didn't go over well with my wife. It was miserable trying to fall asleep because it was so hot, and the fan and open windows barely helped.

Huge disappointment.

However, we moved to a hotel IN town and had a blast. It was NOT noisy in town either. We paid $20 less a night for a great location and AC! :) It's fun simply being able to walk out and BE in the town.

  • Liked — Small kitchen
  • Disliked — Everything else besides the small kitchen
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hairic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marc0, Manager at Uolis Nah, responded to this review, July 1, 2008
I am the manager at Uolis Nah and would like to begin by stating that Uolis Nah caters to active singles, couples and families. As in any hotel we experience some guests who stay up later than others but the general clientele are divers, kiteboarders and others who retire early in order to get the most out of the days.
There are 6 studios equipped with a full kitchen, dining area, and sleeping area. Each room has a patio or balcony that opens up to the garden area. These areas are not private as they are open to the property so as the rooms are private the outdoor areas are open. The majority of the guests will socialize and relax in these areas without a problem.
Uolis Nah is not a hostel and we tend to have mellow couples and families stay at Uolis Nah, not traveling backpackers.
It is very clearly stated that we do not have air conditioning in the rooms but they are equipped with ceiling/and or standing fans.
We take deposits to ensure that our reservations are secured. If we are not able to rebook a room because of a cancellation during the time of the reservation it is clearly stated that we do not refund the money. As many of our bookings come from the internet we remain strict on our refund policy.
While we try to please everyone there is always the chance that someone does not enjoy their experience. The managers are on the property at all times to ensure that our clients are cared for and their comments and questions are addressed.
Thank You,
Heather Froeming
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Birmingham, Alabama
2 reviews
Reviewed April 23, 2008

This is a convenient, pleasant, relaxing, and picturesque small tropical hotel. My 15 YO son and I traveled the Yucatan peninsula from side to side, and found a wonderful oasis to rest at Uolis Nah. The room was spacious, simple, clean, and had a small balcony with a relaxing hamac. My room reservation through their website was handled timely and efficiently. Great value for the money.

  • Liked — Design, tropical atmosphere and location
  • Disliked — View to unkempt lot of neighbor
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Chalo-BHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHL
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 23, 2008

Was a little worried about no A/C but it was very cool at night and the ceiling fan helped too. Very nice rooms and OK kitchen. Great location, drove to Chichen Itza in about 2 hours and the Tulum ruins in 5 minutes. Close to town and the grocery. Used the beach at La Zebra, just beautiful Very good value!

  • Liked — location
  • Disliked — no safe
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank thadcamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
1 review
Reviewed April 16, 2008

This is a great option for people on a budget but who want to be close to the action...great location within walking distance to main street of Tulum. Also, a stone's throw from the local grocery store to take advantage of the in room kitchenette (save more $$$ instead of all meals out). Very quaint and confortable. On same street that you can take out to Coba (inland) or a straight shot to the gorgeous beaches of Tulum. Staff and other travelers were very friendly. When we were there, some of the guest actually had a rehearsal dinner in the quaint courtyard area. Would recommend this to friends and would stay again.

  • Stayed November 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler1080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Tahoe, CA
1 review
Reviewed April 16, 2008

Uolis Nah is conveniently located walking distance from Tulum and the jungle setting provides a cool setting to relax in. After a hot day in the jungle it's a cool setting to return to. Apartments are spacious, clean and comfortable. The common courtyard is nice for mingling, but we always had our private patio to retreat to and seek solitude. It was perfect for us, and reasonable!

  • Liked — the Jungle setting and the people
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank KTPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogliasco, Italy
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 25, 2007

uolis nah is a great little hotel in the centre of tulum. it's walking distance from the centre of town and just 150 metres from the biggest supermarket but it is surrounded by a beautiful tropical jungle unlike all other hotels that we visited in town. the rooms are very big and airy, you have a private balcony and hammoc and a kitchen of your own so you do really spend a lot less staying in and cooking, maybe with the other tennants and then going out on the town.
going to the beach takes 20 minutes by bike and 5 minutes taxi.
it is run by a really cool italian girl that is always very helpful with any type of information about tulum, lots of tips on where to go at night and willing to take you out to join her with her local friends... or organize a bbq in the garden...(she's very proud of the huge grill in the back and i must say it's a sight for any one that likes grillin!). she also is renovating all the rooms by herself and i must say it looks incredibly good!!! she's got something special let's put it that way...and makes everyone feel like their at home. everyday when you get back from the beach you have a nice clean room thanks to their very efficient maid and another great night in tulum!

  • Stayed May 2007, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank 11SaRaVa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Uolis Nah

Property: Uolis Nah
Address: Crtra. Tulum-Coba km.0,200, Tulum 77740, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#34 Romantic Hotel in Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Uolis Nah 3*
Number of rooms: 6
Official Description (provided by the hotel):
Uolis Nah is the ideal getaway for families , groups of friends and couples. Perfect for those who prefer the convenience of being close to the town centre, Tulum's nightlife, and its amazing beaches without paying a premium price. ... more   less 
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Also Known As:
Uolis Nah Tulum
Uolis Nah Hotel Tulum

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