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“Tulum is beautiful .....but nextime......”

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La Zebra Colibri Boutique Hotel
Ranked #6 of 92 Hotels in Tulum
Certificate of Excellence
Arroyo Grande Ca
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Tulum is beautiful .....but nextime......”
2 of 5 bubbles Reviewed May 23, 2010

we just returned from LaZebra last night......gorgeous beach,ocean, excellent kite-boarding experience, restaurant service was very good and the staff were very friendly and lots of fun to interact with....we reserved the Luxury Beach House...steps to the ocean, beautiful views,coffee and juice delivered each morning, which was lovely! But I feel that it is necessary to add these "not so good" experiences as well as the positive ones....most of the time our water for showers was cold with little or no shower flow all week long....my daughter and her husband occupied the lower half of the beach house, there water was a bit warmer and more powerful. When we arrived the first night it began to rain, the sliding doors leading to the upstairs bedroom was boarded up after it was removed we realized why it had been boarded up (water would come into the room under the door, even with some weather stripping they added several days later) therefore during the week when we had some severe storms the floor was saturated and we laid our beach towels on the ground to avoid the water from spreading further into our one room accomodation. Now let me move on to the bathroom situation, only a room length drape separated our beds from the toilet bowl, no privacy at all for my son and I all week, the shower had no curtain around it so that floor was always saturated as well. Our overhead fan did not work, nor could they fix it so they gave us a portable type fan to use.

The housekeeping staff kept our room clean and tidy daily even with all the soaking wet beach towels on our floor each night.

If it had not been for the violent rainstorms ex perienced both day and night on and off for
about 4 out of the 7 days we were there, things for have been much more comfortable.

We all loved Tulum and we will most likely return, but I don't think Lazebra will be a part of our plans....sorry!

  • Stayed May 2010, traveled with family
    • Value
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Helpful?
3 Thank bobbimommo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaZebraManager, Manager at La Zebra Colibri Boutique Hotel, responded to this review, May 27, 2010
Thank you for taking the time to post a review. We understand completely how frustrating the week was when you were here. The bad weather and unseasonally powerful rain storms made it very uncomforatable for everyone in Tulum. Since the beach shack was built recently we had not encountered such severe rain storms and unfortunately we did not know that the rain water, with the strong winds would find it's way through the doors and into the room. We are very sorry that this happened, and if you get in touch with us at La Zebra we would very much like to talk to you about what we could do to make up for this inconvenience and discomfort on your next trip to Tulum.
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973 reviews from our community

Traveler rating
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See reviews for
237
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42
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Boulder, CO
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 22, 2010

We loved the hospitality of the staff, relaxed ambience, fantastic food & beautiful beaches. Can't wait to return for our next vacation!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolynBondarovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
1 review
5 of 5 bubbles Reviewed May 19, 2010

A hidden gem right next to the water. Beautiful rooms, fantastic bar and restaurant, friendly staff. Highly recommended.

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashleigh87Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 14, 2010

A wonderful stay. La Zebra gives you the feeling of having gotten away from it all, yet you still feel civilized with the nicely decorated cabanas, excellent restaurant and staff. The location on the beach is one of the best on the Tulum "strip".

All in all, a wonderful balance of rustic, eco-friendly luxury.

  • Stayed May 2008, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank rayray351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaZebraManager, Manager at La Zebra Colibri Boutique Hotel, responded to this review, May 17, 2010
We try to make our place as confortable as possible for our guests, still conserving the simple rustic style of tulum that everyone likes so much and makes this place so magical. For the decoration ,We must give credit to a well known local artist who has given our place a nice creative touch of style. If you get another chance to get away from it all, we will be more than happy to welcome you back to our little piece of paradise.
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Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 12, 2010

La Zebra is a beautiful boutique resort, located right on the white beaches of Tulum Mexico. It is by far the most amazing place I have ever stayed at, and I have traveled all over the world. The cabanas are very comfortable, clean and tastefully designed. The beach is as picturesque as it gets; soft white sand, crystal clear warm aquamarine water. The beach never got very crowded, and felt very private and relaxing. Friendly and helpful staff. The Restaurant has a good selection with very good food. I ate at their restaurant for every meal, no other restaurants in the area really compare. You can tell that they dedicated a lot of time to make sure the food is perfect. LA Zebra is an overall amazing hotel, i'd recommend it to anyone who wants to get away

  • Stayed July 2008
    • Value
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Helpful?
Thank ChrisTheMaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaZebraManager, Manager at La Zebra Colibri Boutique Hotel, responded to this review, May 16, 2010
We thank you for such wonderfull compliments and for giving us your valuable opinion.
Our staff is very happy to hear how much their hard work is appreciated by our lovely guests.
We will certainly try to keep up the good work and improve in whatever we can to make this place even more special. see you next time!
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Manama, Bahrain
1 review
5 of 5 bubbles Reviewed May 5, 2010

The weather was perfect, the water an incredibly rich blue, the proximity literally right on the beach and the staff are totally responsive without being in your face. Take insect repellent and get used to the fact that there will be sand in your room but otherwise, this is the place for the perfect relaxation holiday.

  • Stayed March 2010, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Igor22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaZebraManager, Manager at La Zebra Colibri Boutique Hotel, responded to this review, May 9, 2010
Its great to hear that we were able to provide such a relaxing atmosphere,and hope that your next holiday will be just as sensational. Today looks like another day of perfect weather... we look forward to your next visit!
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Erie, Colorado
Level Contributor
3 reviews
5 of 5 bubbles Reviewed May 5, 2010

La Zebra is one of the best places I have ever stayed. The room was very clean and the employees were attentive and happy all of the time. I enjoyed the views of paradise outside my window as well as the sounds of the beach. My stay was very relaxing and much needed. Thanks.

  • Stayed April 2010, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank AVNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Zebra Colibri Boutique Hotel

Property: La Zebra Colibri Boutique Hotel
Address: Km 8.2 Carretera Tulum-Punta Allen, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Tulum
#4 On the Beach Hotel in Tulum
#4 Family Hotel in Tulum
#5 Romantic Hotel in Tulum
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — La Zebra Colibri Boutique Hotel 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
Situated directly on the beach in a historic former coconut plantation, the family-run La Zebra offers a vibrant and rustic destination among Tulum hotels, where authentic Mexican culture and cuisine infuse every facet of your stay. Escape to an intimate Tulum Mexico hotel best described as stylish and beach-chic, with thatched roofs and colorful hammocks, coco palms swaying in the breeze, and warm Caribbean waters lapping at the shore just a few sandy steps away. ... more   less 
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Also Known As:
La Zebra Hotel, Tulum Hotel Tulum
La Zebra Beach Cabanas Hotel
La Zebra Beach Cabanas Resort
La Zebra Tulum

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