While my fiancé and I enjoy luxury hotels, we are both very easy going and have had the best of times in boutique hotels with reasonable rates. After having just been engaged, we took a trip to Mexico. At Ahau, we stayed in one of the best rooms ($430/night with ocean view) which was beautiful and had an amazing view but we really felt disappointed about the service and experience that we had. I think that we should have seen the writing on the wall in this hotel's offering a $65 room and a $430 room. Everyone gets the same service....the same $65/night service. There is no turndown service and any time we had room service to our room, the dirty dishes sat outside our door for 24 hrs plus.
Each time we visited the reception, the receptionists seemed to not recognize us and ask us questions like, "didn't I already tell you that?" - which we found to be a rude experience.
One of our BIGGEST gripes was with the beach. Walking down the beach in Tulum you see all of these great hotels with chairs/cabanas for guests and they say PRIVADO (private). At Ahau the beach chairs are not private and you share them with whatever hippy strolls down the beach and decides to take a snooze. We had to have the receptionist clear space for us at the beach when we decided to get off our towel on the sand and say something. This felt like the story of this hotel.
After finding mouse poop on the bathroom sink for the second time, we wanted to leave. Since we had prepaid for the room, we were unable to switch hotels. If you are looking for a romantic luxury experience, AVOID AHAU and do yourself a favor and stay at Encantada, Ana y Jose, or Suenos for great service at a similar price. If you are looking for a $65 room, you should stay at Ahau.
- Official Description (provided by the hotel):
- Ecological luxury Hotel with a Guest House in Tulum Beach in Mexico ... more less
- Also Known As:
- Ahau Tulum Hotel Tulum
- Esmeralda k Hotel Tulum
- Esmeralda k Tulum