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“Worst Tour I've ever experienced!”
Review of Jeep Safari Sian Kaan - CLOSED

Jeep Safari Sian Kaan
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Sian Ka'an is a World Heritage near to Tulum, Quinata Roo, Mexico. Jeep Safari offer an amazing tour, driving your Jeep trought the jungle between Caribbean Sea and lagoons, sighting wild dolphins, sea turtles, starfish, birds and one of the largest coral reef. Also, you will have a boat tour to the Black Lagoon and time to relax and take unique photos in Blanquizal (natural pool in a 100% virgin beach. Jeep Safari Sian Ka'an includes transportation in van (hotel-base in Tulum-hotel), snack and finally mexican buffet in their own beach front restaurant in Punta Allen (small fishing town in Ka'an Reserve)
Useful Information: Lockers / storage, Stairs / elevator, Activities for young children, Activities for older children, Bathroom facilities, Wheelchair access, Stroller parking, Food available for purchase
Reviewed November 24, 2013

After a 'ride' that stopped at every resort between Playa del Carmen and Tulum to cram more people into the van, we arrived 1 1/2 hours later at 'headquarters'. After an orientation, which didn't warn you whatsoever about what you were about to get into, they took us out in the yard and loaded us up - 4 people per JUNK Jeep. Ours had one door that didn't open, NO windows that went down, NO AIR CONDITIONING, a half-flat tire (don't worry about it), one headlight that worked, mold on the headliner, all grab handles ripped out of the inner roof, etc. (It was 88 degrees that day). After 3 Jeeps broke down on the highway, before we got to the road going to the 'Biosphere', 4 Jeeps with paying customers moved on. Ours was overheating by now. We started down this Godforsaken road, which had 1 1/2' deep ruts AT LEAST every 4 yards. They were filled with muddy water. We drove down this road to hell for 20 - 25 miles! In a piece of crap they called a motor vehicle! Approximately 2/3 of the way back to where the boat picks you up, it gets real good. You drive through water approximately 3 1/2 feet deep! There was a large van stalled in the middle of the 'road' at one point. (Who could tell where the road really was?) Our hunk of junk made it back to the end, but the water that flooded in was literally up to the top of the back seat! My wife's butt was soaked with muddy water. When we got back to the point where we were supposed to get on the boat, we all decided that, since it was now 1:30 p.m., we weren't going any further, since we didn't want to try and go back through that crap in the dark. Who knows what might be out there in the jungle at night? We finally convinced them to take us back. The 'mechanic' drove us in his Jeep about 2 miles at 50 mph (he was pissed). He hit one of the mud holes so hard and fast that his Jeep quit (ignition system flooded). So, he left us alone in the jungle for 2 1/2 hrs. (You have no cellphone signal out there either). He finally came back with another Jeep, which got us another 4 -5 miles closer to civilization. At that point, we met a large van (like the ones stuck in the deepest water) and we switched once again. When we got to the 3/4 to 1 mile stretch where the deepest water is, there were now 2 vans stuck in the middle. It was starting to get dark by now. Our driver very carefully went by the stalled vans on the left, trying to not fall off the edge of the road. We made it by, went another 100 feet, and the van stalled. After cranking and cranking, by some miracle, it started! It was obviously running rough, but he kept it going, and we chugged the remaining 1/2 mile or so to dry road again. The women were crying by this point, but we all cheered! The rest of the trip back was pretty uneventful (if you don't mind being jolted by the remaining 12,072 more chuckholes). We arrived back at our Playa del Carmen resort at 7:00 or 7:30. (They tell you you'll be back by 5:00 when you book). I wonder what time the poor people who actually completed the tour got back? I wonder how many of them might have been stuck out there in the mudhole in the jungle all night?

5  Thank tomc4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (206)
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"punta allen"
in 13 reviews
"jeep ride"
in 5 reviews
"speed boat"
in 5 reviews
"dolphins and turtles"
in 3 reviews
"take pictures"
in 3 reviews
"great trip"
in 2 reviews
"kaan"
in 8 reviews
"osprey"
in 3 reviews
"ocean"
in 7 reviews
"explanation"
in 2 reviews
"riviera"
in 3 reviews
"mexico"
in 2 reviews
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40 - 44 of 206 reviews

Reviewed November 13, 2013

You'll get an email confirming, with a promise to get details to you. Nope. They don't arrive on time, and the phone number provided doesn't work. Once the pick up occurs, plan to wait even longer for the rest of the tourists to be gathered, sorted, and distributed to vehicle. This is where the fun begins: amongst complete strangers, you will be asked to select your driver. Spoiler alert! This is a terrorizing 4 hour journey into a dirty, remote area without services - so select carefully. You may not be up for a young yahoo that loves tearing down the road to see how long your vehicle may last - after all - this jeep does this journey every day, loaded with , through ruts deep enough to contribute to numerous flat tires, lost of powering steering, transmission problems - but - I digress.passenger cargo I wasn't selected to be the driver, this is just an observation from the back seat where I was slammed against fellow passengers I did not know, or in some cases, have no common language with. First stop - where you get your fruit snack? You're about 1/3 into the journey; toss that bruised banana my way, thank you very much. Remote village - for mini snack before departing the jeep - a small outpost serves up a teaspoon of salsa on a flour tortilla that you must share with your new friends. One of my new friends thought there might be more, and when asked - one more tortilla to share amongst the 6 of us at the table. Finally, the excursion begins. We located one turtle. Harrassed the poor thing,

6  Thank Portlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

We were 17 hours from start to finish...more than half of which were in extremely uncomfortable conditions. The road was not on a beach as pictures depict but on a narrow jungle road riddled with pot holes so deep and unavoidable that the 40 km trip took more than 2 hours one way and even with gravol motion sickness was very present. The all inclusive charged for water, snacks and we were told many times to buy Sunscreen and insect repellent because what we had was not ecologically friendly. We were out fourty dollars before the jeep hit the road. Alex, our "guide" gave us zero interpretation save for the quick stop on the bridge...he opted to go with the young Spanish speaking couples and left the English speaking family of four and 2 seniors with the non English speaking boat captain. We learned nothing and no offer was made on any stops to fill us in...so much for interpretive tours! It rained all afternoon and the tiny canvas roof on the boat was useless...we could not have been more uncomfortable.
Look...we saw a turtle, some dolphins and a crocodile and our kids who are 10 and 12 were so well behaved barely complaining even after all day in the rain, wet, cold and hungry having to drive another 2 hours on the brutal road in the dark. I would not recommend this trip to families at all and maybe to adults during the dry season when the road is better and only if the sun is shining and you prepare adequately....water, lots...sunscreen and repellent, snacks, a lot of pesos if you want lobster for lunch (they asked for fourty dollars...payable to the company, not the fishermen) gravol, Advil, towels...and no evening plans or even early the next day plans!
I have to say that our photographer, Filiepe, who was on our boat was a wonderful genuine person...we had to ask him to help understand everything we saw and the schedule of our day and he tried every hard to help us and interpret the trip bit he was also busy taking pictures.

5  Thank 424traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

Here are the reasons I believe one should skip this tour because it is was a waist of time.
First - be ready for a VERY, VERY long day. We were picked up in Playa Del Carmen at 6:30 am and didn't return until 10 pm... not 7 pm. Shuttle vans are packed which means lots of stops to and from the tour office.
Second - don't expect to drive a Jeep Wrangler like in the tour pics. Half their vehicle fleet are old beat-up Jeep Liberties (and not 4x4's)... i.e. the old bait and switch method. In addition, most of the 4 hour Jeep drive is NOT along the coast (only about 10 mins. seeing the ocean) but on very damaged pot-holed roads in the jungle. The trip back was mainly at night... on very damaged roads... with headlights that may or may not work. You get the picture.
Third - the boating was with local fisherman/captains that don't speak English. So good luck getting any info on what you're seeing. We did see some dolphins - about 2 surrounded by 8 boats. It seemed more like a "dolphin roundup" that a viewing of sea life in the wild.
Fourth - don't expect much from the snorkeling trip unless you are an extreme novice. The gear is bad and you have to wear life preservers - not snorkeling vests. The same non-english speaking captain is your snorkel guide. Also envision 35 other people in the water with bodies and fins everywhere. And that is just your tour group (there was another tour in close proximity to ours). It's not hard to figure out why masks get knocked off and the water is jerky on the short 30 minute swim.
Fifth - a lot of the planned stops where nothing more than photo opportunities for the tour group so they can sell you pics later. You get a chance to see these pictures at around 8pm in their sales office. Of course no one can get into the travel vans to return home until everyone is done buying pictures.

We have done other excursions in The Riveria Maya area and this one ranks at the bottom. Spend your money and precious vacation time elsewhere.

8  Thank Wilco75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 29, 2013

the jeeps are not secure, with no first aid box, and the closest hospital is 3h away bay car from punta alen (end of excursion), through dirty roads. We had an accident and the guide gave us no support!

12  Thank Dinarco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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