I truly can't find the words to describe the experience at Playa Esperanza. I was hesitant to write this review as I want to keep this place as much as a secret as possible, but I have to share the amazing experience we had.
I have been to Tulum several times, stayed before at Copal (when they were running full) and this was the best time I've had yet. To start, the process of booking is made easy by Jenny who is extremely accommodating and nice. Once you arrive, you'll meet great staff very friendly, very relax and nice. The property is beautiful, right on the most beautiful stretch of beach in Tulum; Playa Esperanza's decoration and overall ambiance is extremely relaxing. The property is well maintained, we stayed in the Elo Suite, thanks to Jenny who upgraded us upon arrival. This room is very spacious and has beautiful lighting at night. The deck offers comfortable seating with great beach view and you are steps away from the water. The staff lights up torches at night this along with the candles and soft lighting creates a very romantic environment.
We also ate at Nuestra Cocina Mexicana, which is a small restaurant in the property. They make great food, it may seem pricey for Tulum, but it is right on the beach and compared to neighboring restaurants (Paraiso and La Vita e Bella) is by far the best, in price and taste. The staff here is also great.
In order to address some of the minor complaints I've read, my husband and I stayed for nine nights, where we had windy nights, calm nights, rainy days, sunny days and a storm in all weather conditions the cabana was great. The heat was never unbearable and the cabana did not fill up with water when it poured. Water does get in a bit by the door but nothing major. The restroom does get it's share of water if it pours, but you let the staff know and they'll clean it right away, they are constantly checking to make sure everything is okay and if you need anything. I hope this addresses a review I read that water gets in everywhere, which is not true. The section of the beach that Esperanza can be one of the busiest in Tulum, but it is also the prettiest, I visited in August and therefore it was not extremely busy nor loud.
My husband and I truly enjoyed the peaceful and relaxed time we had at Playa Esperanza and are both very grateful to have met such a place with an amazing staff. If you like to enjoy nature and hate overcrowded hotels, this is your place.