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“Absolute heaven”
Review of Encantada Tulum

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Encantada Tulum
Ranked #1 of 95 Hotels in Tulum
Certificate of Excellence
Australia
1 review
“Absolute heaven”
Reviewed January 12, 2014

We went to Tulum for our honeymoon and Encantada was highly recommended to us by a work colleague. When we arrived we were totally blown away and it absolutely exceeded our expectations. The staff were so delightful and played an important role in the overall experience. They were friendly, informative and created a great vibe to the place. The rooms were exceptional and we could see the sunrise over the ocean from our incredible bed. The showers were beautiful and the room decor was gorgeous. The location was unbeatable and we had everything we needed. The breakfast menu was great which included hot freshly baked banana bread and coconut cookies. We feel blessed to have stay at Encantada and it was such an experience. Will definitely be going back. We are from a tropical place and travel frequently and we feel we found a hidden slice of paradise.

Room Tip: We stayed in the front bottom room on the left which had an unbroken view of the beach. Perfect!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank kjm77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Weston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 10, 2014

I've not yet stayed at Encantada, but we had reason to interact with Lisa M regarding a tricky reservation. She could not have been more professional and understanding. It is good to know that hotels like Encantada exist and that they have people like Lisa. There was clearly a very personal touch that you don't experience at amny larger hotels and chains

Based on our experience we will no doubt be having my stays at Encantada in the future.

  • Stayed January 2014, traveled as a couple
    • Service
Helpful?
1 Thank sunlover2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne,Australia
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 8, 2014

From the moment I made contact with the hotel mid year I had a good feeling about this place. Responses were inviting, informative and punctual.
The hotel has 8 rooms and we chose the upstairs Estrella room. 5 star beach chic does not describe the room. Heavenly beds, strong hot shower, lovely products and anything else you would desire. We asked for extra towels the first day and for every day thereafter they gave us extra towels. Filtered water in a porcelain urn was just luxurious.
It was our wedding anniversary and we were given chilled champagne on arrival and flower petals on the bed.
The restaurant food was authentic, delicious yucatan food. The breakfast of fresh fruit,juices warm banana cake etc was perfect and they would serve it wherever you wished i.e. the beach, your terrace ,in the garden etc.
The hotel is on the most superb beach..white sand,warm crystal blue water ( Coming from Australia we know our beaches!)
Lena,Ishmail ,Maria and all of the staff were so friendly and helpful. Unfortunately,after we left we had an incident which turned out to be our fault and we emailed the hotel and they responded immediately a number of times handling the matter efficiently and professionally.
We cannot recommend this hotel highly enough. There are heaps of hotels on the beach but none compare to this place in accommodation,food, rooms, staff etc.
The location is ideal.. close enough to everything yet away enough to have that deserted desert island feeling. Cabs are plentiful in any event but you can certainly walk and there are free bikes to use should you wish.
We have now returned home from a long trip around Mexico and the States but it is Tulum and the Encantada hotel that we dream about ,hoping to return as soon as possible.

Room Tip: Stayed in the upstairs Estrella Room which was superb.
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  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
1 Thank TheTravellingChooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa m, Owner at Encantada Tulum, responded to this review, January 12, 2014
Thank you so much for your lovely review. I'm so glad we were able to make your vacation special and that you loved our hotel! We try our best to offer exceptional service and beautiful, inviting accommodations in a beautiful setting. We are very fortunate to have an amazing beach, a great staff and guests such as yourselves, that make Encantada so special! Thank you for staying with us and I hope you will be able to come back and visit again someday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
2 reviews
Reviewed January 2, 2014

I have not stayed at this hotel yet as I'm still in the midst of planning our trip, but I must say that out of all the hotels I have been in contact with in the Tulum area, Encantada has been the most punctual when returning emails and very informative answering all of my questions! And I have a lot of questions being that I've never been to Tulum. I'm hoping to book my room today and very excited about staying here! Thank you Lisa Meschi for all your help!

  • Stayed January 2014, traveled with friends
    • Service
Helpful?
Thank Holly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 31, 2013

The warmth, charm, style and staff at Encantada will not soon be forgotten. To a man/woman, the team at Encantada is quick with a smile and take obvious pride in their little piece of paradise. You cannot go wrong with any of the rooms offered here -- all are but a 30 second (or less) stroll to the beach. While Tulum offers some fabulous -- albeit, expensive -- restaurants close to Encantada (e.g. Posada Margherita, Hartwood, Hechizo being my three favorites), Encantada's kitchen prepares some pretty darn tasty dishes too. I cannot wait to return. A magnificent place to stay and enjoy the warmth of Tulum.

Room Tip: The rooms facing the ocean (top or bottom) provide exceptional views; the "back" two rooms...
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  • Stayed December 2013, traveled with family
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Helpful?
Thank Al_Dominick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 19, 2013

Hmmm - where do I start. This is a boutique hotel and very lovely. The rooms are beautiful - all rooms appear to face the ocean with views, huge gorgeous beds, fantastic/beachy ambience. Tulum (in general) is very casual so you can walk around the hotel barefoot with your beach cover (what I wanted). The food at the hotel was wonderful and would also recommend El Camello for a casual lunch in the town of Tulum (15 min. drive) - yummy ceviche. I ran most mornings along the beach, attended yoga classes at the other hotels, rode the hotel's bikes and had a relaxing, fun time. I will go back to Tulum and Encantada - it's an ambience preference.

  • Stayed October 2013, traveled solo
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Helpful?
1 Thank CarrieOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 27, 2013

We heard Tulum described as a place where "simplicity and nature are the new luxuary" -- it's true and this hotel embodies it. No A/C, just plenty of ocean breeze. Beach chairs over clear water. Cocktails on call. Satisfying food. Quiet fellow guests. Beautiful minimalist designed rooms. You really feel away from it all at Encantada. The free bikes are great for pedaling to a morning yoga class or one of the fantastic restaurants down the road. The massage at the onsite spa was divine. Encantada has stayed with us since we returned home and we know we'll be back soon.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank AnnieLZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Encantada Tulum

Property: Encantada Tulum
Address: Carretera Tulum-Bocapaila KM 8.7 | Zona Hotelera, Tulum 77780, Mexico (Formerly Encantada Beachfront Boutique Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Airport Transportation
Hotel Style:
Ranked #1 of 95 Hotels in Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Encantada Tulum 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum. ... more   less 
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