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“Disappointed”
Review of Las Ranitas - CLOSED

Las Ranitas
Cuisines: Mexican
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Mystic, Connecticut
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Disappointed”
Reviewed August 15, 2013

My boyfriend and I dined with a large group here in June. We had heard such great things about it from friends' previous visits. We found the drinks to be extraordinarily over priced and the menu disappointing. When ordering off the menu we were told numerous times that several things weren't available. Why have a menu then?

In the end we all ended up ordering the same fish special because that was all they had that night. For the price we paid for dinner and drinks I expected much more in terms of food and service. Nothing was better than average with the exception of the actually restaurant itself, which is beautiful.

Skip this spot!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Morgan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasRanitasTulum, Guest Relations Manager at Las Ranitas, responded to this review, August 21, 2013
Hi Morgan M. Thank you for your comments.
We apologize for the shortage on our menu. We select high quality ingredients to offer first-class cuisine; but sometimes, as Tulum is a hard to reach area, these products do not get here on time.
We have the same excellence criteria in our bar. Drinks are prepared with imported liquors, as requested by some of our clients.Please note that your comments will be taken into account to make the needed improvements to keep with the expected service and quality that Ranitas is known for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

68 reviews from our community

Visitor rating
    37
    17
    6
    4
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Ontario, Canada
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Dont waste your time or money!!!!!”
Reviewed July 25, 2013

Besides from the gorgeous beach and view this place was a total waste of time!!!

The wait staff were ultra slow and acted like they could care less what we wanted. Instead of listening to what we were trying to order they just kept making suggestions and trying to sell us extra things, even after we said three or four times no.

When we did finally get our food (long wait even though we were the only ones there) it was terrible. We only went for snacks and ordered a bowl of fries $60, which came out no more than a handful and looked like they were recooked from the day before and tasted like it.
The Tuna Sashimi $190 - this was cut funny so it tasted really grainy and the sauce included didnt match, just some soy and wasabi would have been all it needed. And finally we ordered the Guacamole $90 which was bland and had no flavor!

After the waiter kept trying to push cocktails on us and we kept staying no, we ended up with no drinks even though we ordered cokes and had to ask twice for a bottle of water.

At the end of the meal when we finally got our bill (another long wait) there was a "suggested tip" on the bill, after what we had experienced there was no way I was giving a $65 tip which was their suggestion so I paid and instead of being given the choice got no money back, apparently the "suggested tip" is the hotels way of staying "included" but you only find out when its too late.

DONT waste your time or money. Head to Ziggys if you want something right on the beach, all the food we tried on our two visits there were amazing especially the raw tuna nachos, best thing I tried when I was in Tulum!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jade T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasRanitasTulum, Director de Relaciones con Clientes at Las Ranitas, responded to this review, August 19, 2013
Hi Jade T, Thanks for send us your feedback about your experience in our restaurant. Your comments are very important for us to continue improve and offer to our customers the best service. Our waiters have the responsibility to recommend the best of our dishes and menu bar. We want that our commensals live one of the best experiences in food and drinks using the best ingredients. We are awaiting your visit to Tulum, to serve you like you wish
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aix-les-Bains, France
Level Contributor
16 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Enjoy the view and ambiant air”
Reviewed July 25, 2013

Nice to have lunch on this terrasse which is surrounded by the blue of the sea. The air is cooling down the atmosphere and even with hot weather is really pleasant. The food is combining specialities and traditional. Service is good and efficient. Prices are reasonable.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great Setting and Entertaining Service”
Reviewed July 18, 2013

I went to the restaurant as Las Ranitas with two friends on Friday, July 5th 2013. Earlier in the day a friend and I walked by the hotel from the beach and were struck by the stunning structure. It is a beautiful building with an elevated, gorgeous view of the beach and ocean. We were encouraged to return for dinner - which we did that night. The food was okay, the wine was pricey and there weren't many others there. However, the breeze was enjoyable and the waiter, Carlos, was highly entertaining and very attentive. We enjoyed our experience and would return - if only to see Carlos again. :)

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
18 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Eat...DONT DRINK (rip off)”
Reviewed June 26, 2013

Went to Las Ranitas for a nice meal with a total of six people. We had the whole restaurant to ourselves on a lovely evening. The location is perfect, the restaurant is beautiful and the food is fresh. However, the drinks are beyond OVERPRICED. Each person had two margaritas and our beverage bill was over $200!! They charge $20 for a standard size (just ok) margarita!!! There is no where else on the beach that is even close to this price. We were shocked!!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 20sTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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