I stayed here with my boyfriend for two nights in August. The beach is beautiful and the food in the hotel itself is lovely. My issue arose when we were checking out. I had checked out and paid the balance of our bill, i.e for dinner and drinks which we had consumed. The staff here don't always make you sign for the meals at the time you eat/drink. We sat in the bar following check out and had a drink (which we paid for in cash) and waited for our taxi which wasn't due for approx 45 minutes. Our taxi arrived and we went outside. As we were putting our things in to the taxi, a female staff member came running out shouting and saying there had been a mistake with our bill. We were rushing to make a bus and had been sitting 10 feet from her for almost an hour so we were annoyed at this. She then proceeded to advise that there were some drinks not included in the bill that I had just paid. I said that I couldn't recall every single item we had eaten and drank but that I would have thought it should have been included in what I had just paid. She showed me a list of food items, some of which we had never consumed. I told her this and I advised that I was in a rush and asked how much was she saying we owed - she advised it was almost 250 peso! She then proceeded to query how we had paid for the drinks we had while waiting! I told her cash and she asked me which waiter I had paid. I became very annoyed at this point. The male manager/owner then came over and I explained what was going on. He was not pleasant - It was like a shake down before we left. We missed our bus in the end. Fawlty Towers ain't a patch on this place. Very disappointing.
- Official Description (provided by the hotel):
- Hotel boutique de 15 habitaciones ubicado a 500 mts. de la biosfera de Sian kaán, una playa privilegiada...Cuenta con restaurant en donde la especialidad son las pizzas y los pescados salidos de nuestro horno a leña ... more less
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