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“Excellent overall, with one exception”
Review of Las Palmas Maya

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Las Palmas Maya
Ranked #15 of 101 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
Reviewed May 11, 2013

Overall this place is great. The location is excellent and there's easy beach access just across the road. The rooms have everything you can hope for and are well above basic, certainly excellent value. Mosquito nets are a huge plus (without them it would be unbearable), the hammock lounge upstairs is incredibly peaceful and a great way to watch the makings of a sunset. Having a kitchen is perfect for making your own meals and it's well stocked and spotless. The bikes are a bit average for 100 pesos per day (rusty chain etc - they just need some basic maintenance, about 100 pesos worth) but great for getting around. Wifi actually works all over the property - unheard of! Noise travels easily from the common areas but it's quiet time from 11 so this isn't an issue. Both the managers we encountered were incredibly friendly and welcoming, with Tom more than happy to offer advice and tips for getting around the area. This is actually where my one complaint about my stay here stems from.

When inquiring about visiting Coba, Tom advised that the money saved on the bus wasn't worth the added hassle of catching it and he knew a guy who would do the trip for 750 pesos. 65 dollars!! I'm well acquainted with ADO buses and their deservedly excellent reputation. The trip is around 50 pesos each way and could not be easier. I also read online of people making this trip for as little as 400 return in a taxi. This experience made my second similar run in less surprising. On the way in from town I forgot to negotiate a cab fare and the driver got lost so I knew it'd be steep. 100 pesos - not too bad really. I asked a local girl how much a cab to town should be and she said don't pay a peso over sixty. I had no problems negotiating this for the remainder of my time and most drivers would only start at 80. Until it was time to head to the bus stop that is, when Tom hailed a cab for me and informed me that it would be 100 pesos. I objected and he negotiated it down to 90 with the driver. These are minor grievances but frankly it really dampened my time here because this was supposed to be a blissful break from the constant haggling and touting that you encounter as a budget traveler in the region. I know that it's tourism and everyone is just trying to make a buck, but it actually bothered me more because he made out like he was helping us - at least you know the touts are trying to scam you! Just do your research and you'll be fine. Otherwise our stay was 5 stars.

  • Stayed: April 2013, traveled with friends
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2  Thank Cleggsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded May 13, 2013

Thank you for your review of our property. We're glad you enjoyed so many aspects of your recent visit with us. We pride ourselves on being more reasonably priced than alternatives on the "beach side", with a lot of amenities not offered by our competition, including our unusually strong WiFi signal and communal kitchen.

Our bicycles are overhauled every year, and regularly serviced. They are cleaned and inspected daily. No concerns were mentioned by you after your day of cycling. Chains rust, as does almost every piece of metal down here and we've never had one break because we proactively replace them as needed.

When you asked about Coba, it was explained that there are options: Bus, taxi or rental car. The ADO bus, which we personally use when we travel, is indeed a wonderful service to many locations. Our challenge with this particular route is two-fold. They do not include the schedule for this location on their website, so when routes change, as they often do, you physically have to go into town to check. For guests traveling without a vehicle, this creates additional taxi fees. Additionally, the hours are not convenient for most guests because it doesn't allow a lot of time to see the ruins, as well as the cenote(s), the latter being a big part of the visit to the ruins site because it offers a different experience This would require additional taxi service to reach them, have the driver wait and then return to the ruins site to catch the bus. Since the website doesn't have this location, let's say each way is 5 USD, per person. That's 20 dollars round trip for 2, plus 10 dollars each way for taxi service to and from the bus station (20 US round trip) and 10-15 dollars for taxi service to and from the cenotes. This amounts to no less than 50 US, which is exactly 15 dollars less than the cab ride Tom arranged for you. For that 15 dollars, you have the convenience of a direct path, privacy and no waiting for anybody except members of your party. You could certainly shave 15 dollars off by taking the bus - this involves a stop at the bus station, waiting in line for ticketing, boarding the bus, departing the bus, hiring a taxi to view the cenote(s), re-boarding the bus, departing the bus and hiring another taxi home. The taxi ride at 65 US guarantees you that driver for 5-6 hours of personal service which most find an incredible value, especially when you factor in the previously mentioned conveniences and not having to rush through the experience. Had our manager understood that you were only interested in the least expensive option, he would've urged you to take the bus.

Finally, regarding your taxi ride that was 10 pesos higher than you hoped - we work with a variety of reputable drivers in the area and our hotel is located at KM 8.5. If you check the posted rates at the grocery store and inside of every cab, you will see the laminated price sheet states a minimum of 100 pesos from the grocery store to our hotel. Typically, we negotiate 80 pesos to the grocery store, 100 pesos to the bus station (further) and 120 pesos to the south end of town(furthest). The ride to the bus station is about 15 minutes and while some taxi drivers will settle for less, we support their posted rates as they are professional members of our local taxi syndicate. Since we operate a hotel, they are flexible because we provide a stream of business, as was the driver in your case, who agreed to charge 90. We do not make a commission off of these trips and Tom's attempt to help you was genuine - we're sorry that you feel otherwise.

We take exception to your comment "its tourism and everyone is trying to make a buck". The reality is, yes we are trying to make a living, however our highest priority is ensuring our guests have a remarkable vacation experience at a reasonable price. Thank you for staying with us.

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Reviewed May 9, 2013

I recently stayed at Las Palmas Maya for 4 nights and had an overall good experience. Although not directly on the beach, the location is in a great spot right across the street from Om Hotel and just down the street from La Zebra (both offer great beach access with comfortable lounge chairs all for the price of a few cervezas). If you haven't been to Tulum, you need to know that "across the street" means literally a few steps across a small paved road shrouded in tropical vegetation.

Tom, the Las Palmas manager, is very hospitable and incredibly knowledgeable about Tulum. His margaritas are the best in area! Unfortunately, Tom left for a few days of R&R during our stay and his support was much less attentive (including allowing dog poop from Tom's two dogs to sit on the gravel path for a day!). Otherwise, the property is clean, well maintained, and very relaxing. The only negative (other than the dog squeeze on the path) was the noise from the indigenous neighbor's barking dogs and the boom box from little bodega next door. They were, however, quiet at night.

The high-pressure shower, available from 5pm to 8pm daily (unless Tom isn't there, then no high pressure water for some reason), is a nice luxury in an area where most showers are gravity pressure only. The communal kitchen is great for cooking breakfast and for storing a few bottles of Mexican lager (Please...somebody brew an IPA in Mexico!!).

Room Tip: Rooms are all laid out the same, upper level may be more insulated from other room noises. No A/C or...
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  • Stayed: April 2013, traveled with family
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2  Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded May 12, 2013

Thank you very much for taking the time to give us your feedback regarding your recent stay at LPM. We pride ourselves on our beach proximity with value, hospitality, unique amenities and cleanliness. I apologize that a couple of those were not up to our usual standards (the "package" left by the pup and the lack of the pressurized shower). Trust that this has been addressed and we feel confident will not happen again. We hope that you will have an opportunity to return and that we will exceed all of your expectations.

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Reviewed May 8, 2013

My sister and I stayed at Las Palmas Maya for three nights during our stay in Tulum and had a wonderful experience. Tom is incredibly hospitable - he prepared free margaritas two of the three nights we were there and was available to answer questions and provide travel advice at every hour of the day. They may charge a budget rate, but this is no budget location! We received significantly better service here than the next place we stayed at, which was twice as expensive.

I would return here in a second and would highly recommend Las Palmas Maya to anyone making a stop in Tulum!

  • Stayed: March 2013, traveled with friends
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2  Thank CatinetteH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded May 12, 2013

We are so pleased that you enjoyed your stay with us and would recommend it to others! Hopefully you have the opportunity to return to Tulum, as we would love to have you as our guest again. Thanks for the review!

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Reviewed May 7, 2013

My wife and I visited LPM May 1st, and it is now our 2nd favorite hotel in the Yucatan for a number of reasons: first of all, it's not greedily overpriced. In fact, it is one of the top 15 Best Bargains in Mexico!! These hotels, usually family owner-operated and therefore friendly, are deserving of our support. They are far better than the big hotels where the staff have no sense of ownership, which translates into indifferent service. Secondly, the electricity at LPM is a 24 hour thing - meaning that the fan, lights, etc. are operating whenever you'd need them. Thirdly, the location is terrific - right across from the big, long, beautiful, beach of the Caribbean. Fourthly, the BIG kitchen/eating area is so thoughtfully arranged - everything is there for you, pots, pans, plates; you name it and they've got it. Fifthly, above the kitchen is another floor, the lounging area, with hammocks under a huge, new palapa. Sixthly, in the room itself, the bed is wrapped up in a cozy mosquito net, and take it from someone who they love to bite, not one mosque bit me all night! OK, I'm going to lump all other points as "seventhly": the paint is fresh, new, and shiny all over the place, starting from the entrance in. The grounds feature chairs, walkways, trees and plants, all making for a beautiful setting My wife loves a shower with strong water-pressure, and she was very happy with her shower! The office-staff were very friendly, and not to burst manager Tom's very personable bubble, but what a nice little cutie his assistant Cecilia is, especially as she labors, and does it quite well I must say, to speak English to those of us who "no hablo"! So you're probably wondering, why isn't it number 1 for me....well, Merida's, The Luz en Yucatan, has a tiny table of room-temperature liquor (scotch, tequila...mmm) and liqueur (xtabatuen....mmm) bottles and small glasses beside their reception desk, for guests to help themselves to, "on the house". So it gets a Perfect 11 for that reason; but - as you see - LPM - with a Perfect 10 - is very hard to beat.

  • Stayed: May 2013, traveled as a couple
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3  Thank Mickey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded May 12, 2013

Why thank you! "A Perfect 10" is about as good as it gets! Your overview of our amenities makes us smile as we work very hard to bring value to our guest's vacation experience, and we are so pleased that you recognize our efforts. Do come see us the next time your travels bring you to our area!
Oh, we have also had the pleasure of staying at Luz en Yucatan in Merida and agree it is a special place. =)

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Reviewed May 5, 2013

I recommend LPM for the traveler looking for a fair degree of quietness and comfort somewhat off the beaten path. My room was clean, minimal, and simply ideal. Tom, the manager, is very nice and helpful. He makes great coffee that is freely available each morning.

Cross the street for anything you want from neighboring boutique hotels - yoga glass, massages, beach access, and restaurants.

  • Stayed: April 2013, traveled solo
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3  Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded May 12, 2013

Thank you for your terrific recommendation of LPM! We are glad that you enjoyed your time with us and hope to see you again soon!

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Reviewed April 15, 2013

We chose this place because we wanted kitchen access and something affordable.
While its not directly on the beach, its so close, it really doesnt matter.
The kitchen was a huge plus and we found the place to be extremely clean and well kept.
For a romantic couples situation, i might recommend elsewhere as there isnt a ton of privacy, and it can also be a little loud in the morning, but as a couple we really enjoyed meeting other traveleres and the community feel of the place. i would never regret booking this place!
thanks LPM!

Room Tip: top floor rooms are best
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  • Stayed: April 2013, traveled as a couple
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2  Thank CrownofLaurels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded May 12, 2013

Thank you for staying with us at LPM and taking the time to write a review. We are happy that you enjoyed the kitchen and the quick beach access. Please do visit again!

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Reviewed April 10, 2013

The Uber-helpful manager, Tom or Cecilia greet you at the door with open arms and welcoming smiles and that vibe continues throughout your stay. The rooms are beautiful, simple and cozy. The owners, Cheryl and Frank are a pleasure to do business with and the paypal payment option was seamless. The rooms are a 30 second walk from the beach and Las Palmas is perfectly positioned among the beautiful restaurants and resorts across the road from the beach strip. My now-future-wife and I found it such a magical stay that I even proposed to her in our room! And, if you are lucky, Tom may even mix you up Tulum's best margarita because heck, it's 5 o'clock somewhere!

  • Stayed: April 2013, traveled as a couple
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4  Thank Jobrielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl d, Owner at Las Palmas Maya, responded to this reviewResponded April 15, 2013

We feel so special that you were moved to propose while being our guest! You guys are awesome and will be so happy together. Perhaps a honeymooon or anniversary trip back to Tulum is in order? =) Thanks for posting the great pictures and do come see us again!

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Additional Information about Las Palmas Maya

Address: Km 8.5, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #15 of 101 Hotels in Tulum
Price Range: $68 - $209 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Official Description (provided by the hotel):
Las Palmas Maya is a welcome retreat in the jungle of Tulum. With beach access just across the road, you are only footsteps away from one of the most beautiful beaches in the world! The recent addition of 24hr electricity is a huge amenity, offered at only a few beach zone hotels. Our newly renovated communal kitchen and lounge offers guests the opportunity to keep a few groceries on hand for small meals or snacks, and a wonderful place to relax, read, or chat with other guests. Our rooms have been completely remodeled and are fresh, clean and airy. Some of the other amenities offered are private bathrooms with pressurized hot water, free wi-fi, and bicycles available for rent. In addition, Las Palmas Maya is pet friendly! ... more   less 
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