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“Very good option”
4 of 5 bubbles Review of Hotel Palma Real

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Hotel Palma Real
Ranked #86 of 93 Hotels in Tulum
GreenLeadersSilver level
Vancouver, Canada
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Very good option”
4 of 5 bubbles Reviewed April 7, 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum.

The hotel was pleasant; the room clean, spacious and quiet; and the staff helpful and friendly.

There's really nothing bad to say about this pleasant and affordable hotel.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mvb1826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, April 9, 2014
Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next visit sitting more satisfied, thanks again and receive a warm greeting.
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51 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Surrey, United Kingdom
Level Contributor
110 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed March 10, 2014

It was cheap. My review could end here but the 3 words that sum it up do not reach the TA minimum character requirement for a review!

The rooms are spacious. The lighting is poor. The bathroom is tiny. Put the air con on & you think there's a helicopter in the room. The bed was comfortable, On the whole, the room was clean. The pool didn't look inviting. There is a small restaurant in the village which was OK or you can drive back down to Tulum where there is loads of choice.

All that said, believe it or we actually ended up staying here twice during our 5 week trip...
because it was so cheap. I felt accommodation in Tulum was vastly overpriced. But I regretted returning and wished we'd stayed elsewhere - at any cost!

It's tolerable for one night given the price - get in late, leave early - providing you keep your expectations low.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank cvinsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, March 12, 2014
Thanks for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pirkkala, Finland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

We, a family of four, stayed here for a month and we were totally happy. The room was clean and it was cleaned daily. The boys loved the pool, even though the water was a bit cold. We used the hotel kitchen to cook our own meals and of course used the nearby small restaurants. The staff speaks little english and we little spanish and we got along very well. Many many thanks for the hospitality!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jari F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, March 12, 2014
Thank you very much for your comments, all this motivates us to improve and increase the number and quality of services offered, it was a pleasure to serve them, hopefully back soon, Yours faithfully.
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Princess Anne, Maryland
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed March 1, 2014

A basic clean hotel on the way to Coba from Tulum, which is why we stayed there three nights. Some small restaurants nearby of questionable sanitation. however, the hotel was fine, beds ok , hot water shower and ok $5 breakfast. Pool looked fine, but didn't use it. You better know some Spanish, since they don't know much English, but what do you expect for $30

Room Tip: Get a room towards the back to avoid the road noise
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, March 8, 2014
Thank you very much for your feedback, we will take into account to be motivated to improve every day! Yours sincerely, will be waiting soon.
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Brisbane, Australia
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 14, 2014

We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and the room are extremely slippery when wet: be careful! Little restaurants in the nearby village are good value for money, especially La Paisana. If you like to see an authentic Mayan village that is NOT a tourist trap, drive to the roundabout near Coba, turn right and stop halfway between there and Punta Laguna. A sign at the left hand side of the road invites you to a 'zoological park': we visited the village and had the best possible experience. Punta Laguna itself is a tourist trap (expensive, very organised).
Back to the hotel: the rooms are clean, the bathroom adequate. A light near the bed would have been comfortable, as well as a roof fan (the aircon is too loud to run overnight). The only minus is the noise of the road, but despite being rather noise sensitive that did not stop us from booking three in stead of one night.

Room Tip: The further away from the road, the better
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 364Jaap_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, February 16, 2014
Dear guest.

Thank you very much for your feedback, your server and Joseph offer an apology for the inconvenience payment and invite you to return soon and will offset the administrative error with a free night, Yours faithfully.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

We were very pleased that we had selected the Palma Real for our stay in Tulum. The accommodation was of a very high standard with very comfortable beds, hot water 24 hours a day, good a/c and rooms cleaned daily. As it is located half way between Tulum and Coba it was an ideal base for visiting both places easily. The swimming pool was a nice bonus to come back to after sightseeing. Several small shops are available in the village nearby. Very friendly staff who were most helpful to us. Would certainly recommend this hotel as it was certainly one of the best we stayed in during our trip.

Room Tip: Upstairs gets a good view of the jungle.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, December 20, 2013
Thank you very much for your good comments staying at our hotel, we will be waiting for your next visit to the Riviera Maya with open arms, accept my best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 9, 2013

For more then 20 years I stated in the Hotel Villas Archeologicas in Coba and wasn't very pleased to find this hotel closed on my arrival in march. On my way to Tulum then I found this hotel along the road to Tulum. Wracked after a long journey I decided to stay in the Hotel Palma Real just for a night and look for something better the next day. To be honest I did not find anything better then this Hotel for the next two weeks and stayed there throughout my whole vacation. The people working there are very nice and helpful (borrowed me a laptop that I was able to watch Soccer Matches via Internet), the rooms are big, the shower warm with a good pressure, aircon., Wifi, nice clean pool, a good breakfast for 5 $ what else can you ask for?
You need a car, but if you want to explore this part of the world that is helpful anyway. I met a couple of people that made the same experience then I had with Palma Real, staying for one night and then stay on because of the good experiences.
Next time I travel in this area I will Book this Hotel in advance. A little of the beaten track, and you don't have to pay the crazy prices for rooms in Tulum pueblo and at the beach.

Thanks to the staff that worked in the Hotel Palma Real beginning of March , I really enjouyed my time there!

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Karl-Heinz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto H, Propietario at Hotel Palma Real, responded to this review, June 11, 2013
We are grateful for your comment, it helps us to do more every day, on your next trip surely will offer a better room with more and better services. Yours sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palma Real

Property: Hotel Palma Real
Address: Federal Highway Tulum-Coba Km. 21. 5 | Francisco Uh May, Tulum 77796, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 93 Hotels in Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palma Real 3*
Number of rooms: 17
Official Description (provided by the hotel):
Hotel very comfortable and affordable with all the services needed to achieve a very pleasant and enjoyable, situated between two important archaeological sites in Mexico. ... more   less 
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