Amansala has gotten too big for its britches. Once a beautiful, peaceful, higher-end eco-chic resort, now it is a money-grubbing income machine. I went here for lunch and let the wait-staff know I would be seated outside. No one ever came to take my order, so eventually I went inside to place an order. The staff was just hanging out, and the place was mostly empty, simply no excuse for the lack of service. I'm not even complaining about slow service, I know this is Mexico, I'm complaining about NO service. No one ever asked if we'd like something to drink either, luckily I had brought my own water. When our order did come, they had screwed up the 170 peso quesadilla. Instead of it having mushrooms and chicken in it, it just had cheese. For 170 pesos it better damn well be filled with something. When we sent it back, they just opened it up and stuffed the mushrooms and chicken inside. My fish tacos were tasty, but again, incredibly overpriced. When it came time to get the bill, the waitstaff never came. We briefly considered a chew and screw, but our morals got the best of us and we went inside to ask for the check. Quite honestly, I don't care if Demi Moore comes here and shags 19 year old boys and asks to be called "Topper", I just want to get a goddamn fish taco and have a margarita. Is that such a hard request to follow? As a location scout, I will absolutely NOT recommend this venue to any of my clientele, as I would be so embarrassed if they received the same lack of service that I did. Oh, and maybe the tides have turned, literally, for Amansala. What used to be a "pristine beach" is now littered with rotting seaweed. I guess they got what they deserved, a stinking pile of garbage. The only reason I'm giving two stars is because the food is tasty and the grounds are pretty.
- Official Description (provided by the hotel):
- Amansala is an eco chic resort located on the beautiful beach of Tulum. Set amongst the palm trees and white sand, the 24 rooms feel like you have stepped into a perfect little village. Attention to detail set Amansala apart with stylish spacious cabanas, a beachfront terrace lounge, great food, massages and tours. Perfect for a relaxing vacation, beachfront wedding or any kind of gathering. ... more less